Question about Dyson Vacuums
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Posted on Jan 02, 2017
Might be the hepa filter needs cleaning? This is located in the housing on the side of the cleaner at the bottom (see your manual to find it). It is a big spongy ring which Dyson say you should remove once a month and wash in warm water. Dry off and replace in cleaner when completely dry. I've found this works and the suction is like that of a new machine!
Posted on Dec 19, 2007
SOURCE: Dyson dc15 ball/ taking apart
The Dyson site has a help section where you can read how to take the unit apart to unblock it. Maybe your solution can be found there.
Hard to tell since you didn't say what the part is.
Posted on Oct 30, 2008
SOURCE: lack of suction in hose
That popping sound is the bleed valve activating - it indicates that there is a blockage in the machine somewhere, probably in the wand if you're saying that there is no suction in the wand.
- Take the wand off the back of the machine - press the two gray buttons to separate it from the hose - hold the wand in the air and look through it - if you can't see the light coming through the other side there's a blockage in the wand - taka a long object like a meytal hanger and remove the blockage.
If that's not the problem, call the Dyson helpline for further troubleshooting, they know what they're doing.
Posted on Jul 30, 2009
Greetings from GoVacuum,
The Dyson DC15 Ball is a two motor upright vacuum. Most other uprights use just a single motor that controls the suction on one end, and the roller brush on the other end.
The Dyson however is different. The DC15 has two motors, one dedicated to suction, the other dedicated to running the roller brush. You should first check to make sure that you in fact have turned on the lower motor for the carpet setting. There are two switches right next to each other, one is for the suction, the other for the roller brush, make sure both switches are turned to the on position.
If both are in the on posistion, and the brushes still don't come on, the machine also has a reset switch for the lower motor. This is here to help protect the belt from burning if something gets stuck in the vacuum while it's on. There is a little red reset button on the top of the roller brush housing (I believe on this model it's on the left side of the brush if you were vacuuming), try pressing this red reset switch.
If neither one of these suggestions fixes your machine, I would personally return the vacuum to where you bought it. There's no reason that it should not work right out of the box, and this may mean that the machine was damaged in shipping.
If you'd like some further help, please let me know by entering a clarification request to these suggestions, and I'd be more then happy to try and diagnosis this further with you.
Was this helpful to you? If so, please be sure to rate the repair tip as helpful, this will help me out a lot. I really appreciate it.
Posted on Mar 20, 2010
Testimonial: "Was having problem with brush working, your info was very helpful, however, I might have to take it back. Still isn't working. Thanks so much! "
Here's a link for your Dyson DC24 Owners Manual (Instruction Booklet) that you requested on our website. Feel free to download the manual and save it on your computer for later use. If you have a problem, or need some help with something on your vacuum, please by all means just add a comment on this page, and I'll be more then happy to walk you through any problem that you may have.
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Here's the link:
Dyson DC24 Ball Owners Manual
Posted on Apr 15, 2010
Testimonial: "Thank you so much.....My son had the vacuum but is now unable to use it & I have it, but had no instructions..Again THANK YOU...Barbara R. Harper "
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