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Dyson DC28 is not picking up anything but brush is working and there there is some suction

I have a Dyson DC28 that is not working properly - it does not actually suck up any of the dirt on the carpet or the hard floor. The brush spins and there is a suctioning sound that sounds powerful, but the actual suction is very very weak. For example, it will not pick up dry rice that was spilled, or tiny leaves on the carpet from the dogs. Previously, I never had any issues with the Dyson sucking up everything. I have taken it to a service center, they checked it out and said everything seemed to be working. Help!!

Posted by Anonymous on

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  • Dyson Master
  • 1,320 Answers

Did you take it to a service center that does Dyson warranty work? If not you may want to. A DC28 is not easy to work on without the proper tools and repair manuals.

Posted on Nov 28, 2017

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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chrispurs1
  • 372 Answers

SOURCE: Dyson DC 14 Animal is not sucking dirt

Hi All.

You have blockages check all the hoses & inspection ports onw at the back (U) shaped & one to the front left of machine.
Pull wand from flexi hose check for obstructions.
Remove long flexi hose from the rear of machine again check for blockages.

http://dysonmanuals.llc.nu/

Chris..

Posted on Dec 26, 2007

  • 1 Answer

SOURCE: vaccum has no suction

Here is what we did to fix the problem of our vacuum having no suction.
We unscrewed the three screws on the back and took the hose off of the vacuum.  Then we took the hose outside and put the water hose through the vacuum hose and turned on the water.  After about 30 second the water pushed through a dust bunny the size of a fist and a marker.  Basically, the vacuum did not have suction because the hose was clogged with dust, etc.  After reassembling the vacuum, it worked just fine.  

Posted on May 12, 2008

  • 4 Answers

SOURCE: No suction on kirby g4 upright vacuum. Can't use attchments.

First remove the mini-emptor and check for a clog also check the fan for anything cloging that or the hose may be clogged

Posted on Jul 10, 2008

  • 2 Answers

SOURCE: Poor Suction

I recently bought a second hand Dyson DC07. Its suction was poor. I removed all the un-clipable pipe bits and to remove any blockage but it all looked clear. The Final Sponge and hepper filter did have a lot of dust in it and the rotating brush was full of hair but nothing bad.

I eventual gave in to curiosity and removed the three screws in the top or the yellow removable dust collection tube and cyclone bit to see what was in there. The mechanism to release the flap at the bottom of the collection tube does not allow you to remove the lid completely but it does open far enough to get inside. I found the whole top section of the yellow plastic bit blocked by a big plug of compacted dust and a champagne cork. If you are willing to take the risk and have a torx 15 screwdriver handy it that part may be blocked. It did get a bit messy.

If I was going to attempt the same procedure I'd remove the dust collection unit from the vacuum cleaner as I did before, but leave the clear tube attached and the emptying flap firmly closed to reduce the mess from the dust falling out the bottom while cleaning the top part.

Posted on Nov 11, 2008

  • 2 Answers

SOURCE: No Problems with suction on hoses, however brush area it seems to lose powe, and has little suction r

We had a similar problem with ours and had to finally take it to the repair shop. They informed us that we needed to replace our clutch and that you needed to do that every 2-3 years. It cost less than $100 and has been well worth it.

Posted on Jun 24, 2009

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Dyson DC28 wont come on after cleaning filters


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Jan 24, 2016 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

No suction when I release the wand


Hi there, it's Jack at Dyson.

If your DC28 doesn't seem to have suction through the hose, it's likely you have a blockage in the hose, wand or airway. To check for this, please follow the steps shown in our online Support guide:

http://www.dyson.com/support/dc28/dc28-animal/diagnosis-root-menu/dc28filterwashvid/wand-suction-dc28

This should resolve the issue, but if you need further help after giving this a try we're on hand to offer advice. Just give us a call 1-866-693-9766 (US), or 1-877-397-6622 (CA). If a repair or replacement part is needed, we can also confirm if this is covered under our 5-year warranty.

Oct 12, 2014 | Dyson Dc28 Animal Airmuscle Vacuum 00247

1 Answer

My dyson dc28 brush stopped turning after a pop and smoked. Smelled like burnt plastic. The attachment hose still has suction and is working fine. What happened?


Hiya.

When an object gets under the machine it can
cause the brushbar to suddenly jam. The belt between the motir
and the brushbar however is forced to keep turning
causing the rubber belt to burn an then break.

Jun 01, 2014 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

When my dc28 is in the upright position, the wand will not suck-only when the vacuum is in the back position. also, the brush part will not suck at all in either position. my husband said there is a...


Hi Lindsay, it's Jack at Dyson.

I'm sorry to hear about this. When your vacuum is standing upright, the suction should be automatically diverted to the wand and hose for above-floor cleaning. From what you've described, it sounds like your machine may have a blockage, or something jamming the changeover valve which is preventing it from moving freely.

To check everything is correct with your machine, please follow the steps shown in our online Support guide: http://www.dyson.com/support/dc28/dc28-animal/diagnosis-root-menu/dc28filterwashvid/wand-suction-dc28

This should resolve the issue, but if you would like some further advice after you've given this a try, our experts are happy to help. You can reach us by emailing askdysonUS@dyson.com.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Sep 08, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Suction only coming through the wand when its replaced its not switching back to the upright. I have a dyson DC28 animal


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC28 doesn't seem to be working correctly. It sounds as though the change-over valve may be jammed - this diverts the suction to the hose when you remove the wand, and back to the cleaner head when you replace the wand on your machine.

You may find a blockage is jamming the valve - you can check for this using our online Support guide:

http://content.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

If you can't find any obstructions, please get in touch with us directly as we'd appreciate the opportunity to provide further assistance. If you email us at askdysonUS@dyson.com, we'll be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Nov 29, 2012 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Our Dyson Animal DC28 is not transferring the suction from the wand to the floor. After turning on the unit, suction can be felt at the top of the handle wand. Once the unit is leaned to vacuum the...


Hi there,

Sorry to hear you're having difficulties with your DC28. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filters a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1231&product=DC28-ANIMAL

The correct way to wash the filters is shown in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and ensure the filters are totally dry before replacing them - this may take up to 24 hours.

http://www.dyson.com/support/help.asp?article=1456&product=DC28-ANIMAL

Hopefully, by clearing any obstructions and washing the filters, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Aug 28, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

It is not picking up from the carpet--the exhaust air is coming out the bottom back and not from the top handle--I was not the last to use the vacuum--I think the housekeeper used the handle hose and the...


Hi there,

Sorry to hear your DC28 Animal is not picking up. To check everything is correct with your machine, please ensure the filters are clean, and the cleaner is free of blockages. This guide from the Support section of our website shows the easiest way to do this:

http://www.dyson.com/support/help.asp?article=1456&product=DC28-ANIMAL

Please note the motor exhaust, where filtered air is returned to the room, is located beneath the clear bin. Exhaust air will never come out of the top of the handle.

If you've checked the machine for obstructions and are still having problems with the performance, please get in touch with us free on 1866MYDYSON, or email askdysonUS@dyson.com , so we can provide further assistance.

Kind regards,

Jack
Dyson Customer Service

Jul 24, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

When the vacum is set on the bare floor mode, the on/off light blinks and the roller brushes stop working


This is normal. The roller brushes aren't needes on bare floors. They are used to brush lint, hair, etc. from the carpet that the suction itself wouldn't get.

Jan 28, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

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