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The roller on my Dyson dc40 doesn't turn can i fix it myself?

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  • Dyson Master
  • 1,320 Answers

Maybe, but it may be cheaper in the long run to let a qualified technician do it. You have to determine where the problem is. It could be a bad switch, there is one on the duct assembly and one in the ball. It could be a bad motor, or a bad power connection between the vacuum and the cleaner head assembly or I could be the cleaner head assembly itself.

Posted on Nov 28, 2017

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Posted on Jan 02, 2017

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chrispurs1
  • 372 Answers

SOURCE: dyson brush roller will not turn

Hi.

Your Dc14 will have A clutch unit.
Check that when you pull back handle to vacuum that the clutch control knob which is located front lower left side of machine moves to drive position & is not stuck in off or park position.
Rotate it to drive if its at off or park when you have lowered handle.

If adter checking this you still have no brush rotation you will need to remove clutch unit to either replace thr belts or fit new clutch.
Try this site for further help http://dysonmanuals.llc.nu/

Posted on Jan 11, 2009

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: What is wrong when the roller doesn't move when my

    Hi there,

    I'm sorry to hear you're having difficulties with your DC07. Please check you have the brush control set to 'Carpets', as the brushbar will not rotate when you have the brush control set to 'Hard Floors'.

    If the brush control is set to 'Carpets', and the brushbar will not rotate when the machine is reclined into the vacuuming position, I'd encourage you to contact us directly so we can provide further assistance. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com/

    Posted on Jan 16, 2012

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: Will onboard attachments from Dyson DC33 fit Dyson DC40?

      Hi CharlieFelicia, it's Jack at Dyson.

      DC33 and DC40 include very similar onboard tools - a Stair tool, and a Combination tool. These share our click-fit connection design, so the tools from DC33 should fit to the end of DC40's wand, and also directly to the hose cuff for cleaning in confined spaces.

      will-onboard-attachments-from-dyson-dc33-sghwd0is0g5pcrgwtftrrsmz-1-5.jpg

      I hope this information helps. If you'd like further assistance, you're welcome to contact the Dyson Customer Helpline directly. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

      Posted on May 15, 2015

      • 111 Answers

      SOURCE: Why is my Dyson DC40 blowing and not sucking

      actually if it is moving air as your question suggests, nothing is wrong with the unit, if it is blowing then it is in fact sucking...I feel the problem may be user error.

      Posted on Sep 08, 2016

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      Beater bar wont turn on my dc 40 when i but the handle down


      Hello, this is Ava with Think Crucial.

      There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

      First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

      While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

      You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

      https://www.thinkcrucial.com/search?type=product&q=dc40

      I hope this was helpful.

      Ava B.
      Think Crucial Customer Care
      http://www.thinkcrucial.com/

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      D.C. 400 need manual to see how vacuum hose fits on cleaner


      Hello, this is Ava with Think Crucial.
      You may refer to your Dyson DC40 manual by clicking on the link below.

      Dyson DC40 Operating Manual

      You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

      https://www.thinkcrucial.com/search?type=product&q=dc40

      I hope this was helpful.

      Ava B.
      Think Crucial Customer Care
      http://www.thinkcrucial.com/

      Nov 26, 2016 | Dyson DC40 Multi-floor Vacuum DC40

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      My dc40 brush won't rotate


      Hello, this is Ava with Think Crucial.

      There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

      First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

      While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

      You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

      https://www.thinkcrucial.com/search?type=product&q=dyson+dc40

      I hope this was helpful.

      Ava B.
      Think Crucial Customer Care
      http://www.thinkcrucial.com/

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      The floor brush on my dyson DC40. As come unscrewed om ome side I've tried screwing it back in but it won't stay in


      The plastic it screws into is stripped. Fill the hole with quick set Epoxy and install the screw before it set completely..

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      My Dyson works perfectly well with the base plate. As soon as i use the hose part it tends to loose all power and i cant even stretch the hose properlu


      The hose is blocked, so you have very little suction at the end. The vacuum in the hose is pulling the hose shorter. With the vacuum turned off, push a broom handle through the hose to dislodge the blockage.

      May 11, 2016 | Dyson DC40 Multi-floor Vacuum DC40

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      How can I replace belt?


      Maureen, Check the attached links,instruction and guides, Good luck
      "I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."

      Replacing the belt

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      HOW DO I TAKE APART MY DYSON


      Hi there, it's Jack at Dyson.

      I'm not sure from your question which aspect of your Dyson DC40 you want to take apart. However, please be aware that dismantling your machine any further than is shown in the User guide can void your Dyson guarantee, so we strongly advise against this.

      If you're having difficulty with your DC40, you should be able to resolve this quickly and easily following the simple troubleshooting checks shown in our Support pages. Just select the menu option that's relevant to your issue: http://www.dyson.co.uk/support/dc40/dc40-multi-floor

      If you would like some further help or advice from our experts, you're welcome to give the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a repair or replacement part is needed, we can also confirm whether this is covered under your Dyson guarantee.

      Feb 19, 2015 | Dyson DC40 Multi Floor Upright Vacuum

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      Why won't the brush turn on my Dyson DC40 Animal?


      Hello, this is Ava with Think Crucial.

      There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

      First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

      While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

      https://www.thinkcrucial.com/search?type=product&q=dc40

      I hope this was helpful.

      Ava B.
      Think Crucial Customer Care
      http://www.thinkcrucial.com/

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      Model DC40, the wand doesn't have any suction when I want to use on stairs, etc.


      Hi there, it's Jack at Dyson.
      If your DC40 doesn't seem to have suction through the wand but picks up as normal on flooring, it's likely there's a blockage in the wand or hose. To locate and remove any obstructions, please follow the steps shown in our online Support guide:

      http://www.dyson.co.uk/support/dc40/dc40-multi-floor/my-machine-is-not-working/machine-not-sucking-up-well/check-the-wand-and-hosedc40


      It's also worth giving both filters a wash as shown in the video below - in normal use this should be done at least once a month. Use cold water without detergent and at least 24 hours for the filters to dry completely before replacing them.

      I hope this helps, but if you'd like any further assistance please call our freephone Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

      Best wishes,

      Jack
      Dyson Online Customer Support
      http://www.dyson.com

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