I cannot call out or use any of the keys on my unit. This includes the programming keys. I was to get a template with my documentation and never did.I am unable to get messages or utilize the speaker phone features. I have a partner ACS 103G 6.0 control module

How to upload products -
While listing products on Amazon is a great way to sell your products and expose them to millions of customers, adding multiple items to your merchant account can be a time-consuming process. Instead of adding products one-by-one, sellers with Pro Merchant Subscription accounts can use Amazon's tools to upload product details in bulk.
1. Download Amazon's pre-built inventory file template from Amazon.com that fits your product category. This template is a Microsoft Excel file. You can use free programs such as Apache OpenOffice Calc and LibreOffice Calc to open and edit the file if you do not own Excel.
2. Open the template in a spreadsheet program. Each template has detailed instructions specific to your product category at the top of the document. Carefully read the instructions before entering your product details so you do not make any mistakes.
3. Print the "Data Definitions" tab in the spreadsheet. This worksheet includes important details on the acceptable values and formats you can enter into the template. Keep it handy as a reference when filling out the template.
4. Add your inventory items to the template. Pay close attention to template columns to make sure you enter product details in the correct cell. Enter details such as SKU, product ID, title, brand, manufacturer, description and more. You can also add bullet points to expand on the description of your item in the cells labeled "BulletPoint1," "BulletPoint2," "BulletPoint3" and so on.
5. Save the file in the .xls format when you are finished entering product details. In Excel, OpenOffice Calc and LibreOffice Calc, select "File" from the program menu, then click "Save As."
6. Save the file again as a tab-delimited .txt file, per Amazon's instructions. This is the file format needed for uploading on Amazon.com. If a dialog pops up that says the file format does not support files containing multiple worksheets or something similar, click "OK." If another warning says the document contains features incompatible with the file format, click "Yes."
7. Log in to your Amazon seller account. Click "Upload multiple items," then select the template type for the file you want to upload. To completely replace all of the items in your inventory, select "Purge and Replace."
8. Click "Select File Upload," then "Browse." Locate your product file on your computer using the dialog box, select it, then click "Upload Now." After you upload the document, the page shows the status of the upload. Refresh the page to see the upload progress. Files over 5MB may take several hours to process.

MS Word offers several different views in which you can read and work on documents.
The view you are using when you save a document will be the default view when you open that same document the next time.
Likewise, if you open a document created by someone else, the view in which they saved it will be the default for that file unless you change it and save it again.
You can change your default Word template, though, so that new Word documents always open in the view of your choice.

Close any Microsoft Word documents or windows on your computer.
Locate the \"Normal.dot\" file on your computer.
This is the default template for all new Word documents. If you are using Windows XP, navigate to \"c:\\documents and settings\\username\\application data\\Microsoft\\templates\", changing \"username\" to your user name on the computer.
For Windows Vista or Windows 7, go to \"c:\\users\\username\\appdata\\roaming\\Microsoft\\templates\", again, changing the username to your user name on Windows.

Right-click \"Normal.dot\" and select \"Open.\"
A new Word document will open, which is actually the default document template.

Change the view to the one you desire.
To do so in Word 2003, go to the \"View\" menu and click on the view you want to use.
In Word 2007 or 2010, go to the \"View\" tab and select a view.

Type something into the document and then delete it.
This allows Word to recognize that a change has been made to the template without adding any unwanted items.
Click the \"Save\" button or press the \"Ctrl\" and \"S\" keys to save the changes to your default Word template.



http://word.mvps.org/FAQs/General/SaveViewAndZoom.htm

Microsoft support describes several things to try. After checking to see if any new blank document you create could print or not, the next possibility is to rename the normal.dotm file that may be necessary to resolve this problem.

Procedure to check:

"Microsoft Windows 7

1. Quit Word.
2. Click the Start button.
3. In the Search Programs and Files box, type Normal.dot or Normal.dotm depending on your version of Word.
4. For each occurrence of the Normal.dot or Normal.dotm template that you find, rename it Normal.old. To do this, follow these steps:
   1. Click Normal.
   2. On the File menu, click Rename.
   3. Type Normal.old, and then press ENTER.

You can now print new documents that are created from the new global (blank document) template (Normal.dot). However, existing documents that were created by means of your old Normal.dot file may not print. If this is the case, go to the "Print the problem document" section to resolve problems with these documents.

If you cannot print this new document, there may be a problem that prevents Word from printing. If this is the case, go to the "Print the problem document" section.

Determine if the problem documents were created from the same custom template You may still not be able to print particular Word documents. Examine the problem documents to determine if they were created from the same custom template. To determine which template created the problem document, follow these steps:

Word 2010

1. Open a document that you cannot print.
2. On the Developer tab, click Document Template in the Templates section.
3. On the Templates tab, look in the Document template box."

Microsoft word

Try restoring shortcut keys to their original (default)settings.

Open Winword.

1.On the Tools menu, click Customize.
2.Click Keyboard.
3.In the Save changes in box, click the current document name or template (template: A file or files that contain the structure and tools for shaping such elements as the style and page layout of finished files. For example, Word templates can shape a single document, and FrontPage templates can shape an entire Web site.) that contains the shortcut key (shortcut key: A function key or key combination, such as F5 or CTRL+A, that you use to carry out a menu command. In contrast, an access key is a key combination, such as ALT+F, that moves the focus to a menu, command, or control.) assignments you want to restore.
4.Click Reset All.

Note:- Reset All removes your customized shortcut key assignments and restores the original Microsoft Word shortcut key assignments in the selected template or document.

Hope it will help.

It could mean that the normal.dot file is corrupt.

Try this:

1. Do a search for normal.dot
2. when found, change the name to "normal.dot.old"
3. restart your machine

Good Luck !!!!!!

Rename all instances your document template files (Normal.dotm or Normal.dot) to prevent formatting changes, AutoText entries, and macros that are stored in the global template (Normalm.dot or Normal.dot) from affecting the behavior of Word and documents that are opened, rename your global template (Normal.dotm or Normal.dot). Renaming the template lets you quickly determine whether the global template is causing the issue.

When you rename the Normal.dotm template in Word 2007 or the Normal.dot template in Word 2003 and in earlier versions of Word, you reset several options to the default settings. These include custom styles, custom toolbars, macros, and AutoText entries.

Rename all instances of your document template files (Normal.dotm or Normal.dot). This will prevent formatting changes, AutoText entries, and macros that are stored in the global template (Normalm.dot or Normal.dot) from affecting the behavior of Word and documents that are opened.Renaming the template will let you quickly determine whether the global template is causing the issue.

When you rename the Normal.dotm template in Word 2007 or the Normal.dot template in Word 2003 and in earlier versions of Word, you reset several options to the default settings. These include custom styles, custom toolbars, macros, and AutoText entries.

Rename all instances of your document template files (Normal.dotm or Normal.dot) This will prevent formatting changes, AutoText entries, and macros that are stored in the global template (Normalm.dot or Normal.dot) from affecting the behavior of Word and documents that are opened.

Renaming the template lets you quickly determine whether the global template is causing the issue.

When you rename the Normal.dotm template in Word 2007 or the Normal.dot template in Word 2003 and in earlier versions of Word, you reset several options to the default settings. These include custom styles, custom toolbars, macros, and AutoText entries.

The "Normal" template opens whenever you start Word, and it includes the default settings for your new documents... as well as any customizations you may have opted for along the way. Sounds like your version of the normal template now includes the text of this document.

On the File menu, click Open, and then navigate to C:\Documents and Settings\user name\Application Data\Microsoft\Templates and look for "Normal.dot". You may need to change the Files of Type drop box to "Document Templates" to see it.

Open the file, select all the text you see there and delete it. Save the file and close it. You should get clean pages now when you open a new document.

Alternatively, you can use Windows Explorer to navigate to that same directory and delete the entire Normal.dot file. MS Office will simply create a fresh one when you launch Word again.

Hope that helps!
Good luck.