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All color prints have a green cast...test print shows no magenta pixma 830...have run all the cleaning tests and have cleaned with alcohol...

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  • mboujicanian Jul 29, 2009

    hi lee...i have owned this printer for 3 years and it would print great pictures...this all started when i replaced the yellow, magenta, and cyan tanks...i only use canon tanks i buy from costco...none are empty...marty

  • mboujicanian Jul 29, 2009




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First off how long have you owned the printer? Do you use canon ink cartridges or off brand? This can effect it as well. Are you sure your not out of magenta ink? Once I have more information I can assist you further please don't reject my assistance until I get a chance to do so.
Thank you,

Posted on Jul 29, 2009

  • Lee A.
    Lee A. Jul 29, 2009

    I am assuming you have done all the deep cleaning and everything and that hasn't worked? Have you tried reinstalling the magenta? It also may be that the magenta cartridge itself is bad. You can try and reseat the printer head as well. If none of these work then your printer head may be bad, You can also order that and replace it. Just click on the support & service tab, then to see the exact instructions with pictures just type in the question "reseat print heads". Here is the instructions on how to purchase replacement print head.

    Purchasing a Print Head

    You may purchase a print head* for this printer through an Authorized Service Facility ( Find a Service Location)
    , or by calling 1-800-828-4040 between 8:00 a.m. and 12:00 a.m.
    midnight, EST, Monday through Sunday. When calling, speak the phrase
    "order parts" when the speech routing system asks the reason for your
    call. You will immediately be routed to the Parts Desk for assistance.
    Be sure to have your model number (MP830) or part number (QY6-0061-010)
    ready for the sales person.

    * Please be aware that the part is not returnable.
    If you have any other questions or need further assistance please let me know.
    Thank you,



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