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Please can you help me with getting my NEATO HOOVER TO WORK ASAP as i'm missing it so much, Want to get this sorted out ASAP

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  • Hoover Master
  • 13,060 Answers

Look here for help from the factory
https://support.neatorobotics.com/hc/en-us

Posted on Nov 26, 2017

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Posted on Jan 02, 2017

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1 Answer

Neato botvac connect does not return to dock


If it's still under warranty, the best thing would be to call Neato support. There is also a very active Neato support forum on the site robotreviews [dot] com where you will find many experts who own Neatos.

Apr 25, 2017 | Neato Vacuums

1 Answer

My Neato XV1 says it's vision is blocked. I have cleaned everything-used pressure air, wiped off all vision eyes but it still says it's vision is blocked. What else can I do?


There are several errors that can occur for unknown reasons if your batteries are not working properly. How old are the batteries? There is a piece of software designed by Neato users which can diagnose issues with your Neato, including getting a map of the lidar scans. Search for the download on the site robotreviews [dot] com in the Neato forum.

Mar 30, 2017 | Neato Vacuums

2 Answers

My Neato XV-12 runs for only a few seconds and stop. The message says, please dust me off I cant see. I have dust and cleaned my neato and it still says the same thing. How do I fix this problem?


Hi Guys
I've fully dismantled my Neato XV-21 to locate the source of the "can't see" problem. (And also replaced a tight wheel Motor causing a "something is caught in my right wheel" message)
There several screws underneath the Neato XV-21 that must be undone to allow the top to be separated. A bit of a pain just to get into the visual sensor area. But not too hard with an electric screwdriver.
There is a Laser device & a Photo sensor mounted to a black plastic rotating wheel which is covered by a black cap with 2 holes in it. One hole for laser beam to exit & one to pick up return laser light return data. They are both rotated by a motor & pulley via a rubber "o" ring which could slip, break or get hairs caught in it.
These could be the source of problems. Once mine was cleaned & checked I had no more problems. Then the wheel motor got tight. Replacing the motor fixed the problem. This requires hoping the Motor Gear Box assembly out by poping the pivot shaft out of it's plastic holder. Then disconnect the spring & cable connector. But you bust be prepared to carefully remove the magnet off the motor shaft (vice & 2 flat blade screw drivers) then unsolder the small PCB at 2 points. With practice (twice) I can now replace a motor in 20-30 minutes.
Hope this Helps some Neato Users out there
Cheers
Trevor

neato-xv-12-runs-only-few-seconds-stop-qnpe3nojpvl4vx0tieerofmg-2-0.png Wheel Motors Here
Wheel and brush motor for Neato XV 11 XV 12 XV 14 XV 15 XV 21 XV Signature...

Apr 05, 2015 | Neato Robotics XV-12 Vacuum System - White

1 Answer

My neato is showing a message :my vision was blocked. please press ok (3000). How do I fix this?


Dust off your drop sensors. Using a cotton swab, clean the two drop
sensor windows on the bottom of your Neato Vacuum. Power cycle the unit, removing the batteries if necessary. You should be good to go.

Sep 26, 2014 | Neato XV-21 Pet & Allergy Automatic Vacuum...

1 Answer

Neato robot turns on, fires up vacuum/brushes, but won't move - no error messages. What gives?


I have a Neahis to Botvac 85, had also problem, it started up then stopped. It is 2 or 3 years old, don't remember. but it started to ack very strange with the battery. then this start/stop problem came. I ordered a new originial battery and thought it should solve the problem but no it didn't After some time I decided to try again. Started Neato and it stopped after some time, then I wanted to see if the lidar was rotating so I removed the blue cover over the lidar and could see that it was rotating, then I touched it little bit and the neato started and started to clean my floor. so try this.

Sep 12, 2014 | Neato XV-21 Pet & Allergy Automatic Vacuum...

1 Answer

Neato won't charge


Hi, it's Jeremy from Crucial Vacuum.

Try charging your Neato vacuum directly with the plug. If you take apart the dock you will find the plug inside. Plug that plug directly into Neato and charge the Neato until its light is green. If your Neato's Battery charges and it works ok, reassemble the base with the charger making sure that the plug you plugged into your Neato is plugged FIRMLY into its connector inside the base.

You can purchase direct your replacement Neato parts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/catalogsearch/result/?q=neato&order=relevance&dir=desc

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Aug 05, 2014 | Neato Vacuums

2 Answers

Neato seems to have died but the green light is on


Mine was doing same thing. was working flipped upside down to replace the rubber blades then nothing.Display dark only it has green led around orange button. Unplugging batteries didn't help.pressing buttons nothing. holding buttons down nothing. Found this on another site. Connect the vac to your computer and place it on charger at same time. Press and hold the orange button for about 10 sec. or so. it should turn of the LED then let up and repress button. vac should then reboot. Unplug computer. Wouldn't hurt at this time to tell it you put in "New Batteries" but first remove any scheduled cleaning days to clear its memory. After doing the New battery, reset the schedule and let it charge. After that it maybe a good time to check your program version and update it from the Neato web site to the newest update. The newest update does wonders for the battery run time issues.

Feb 07, 2014 | Neato XV11 Vacuum

2 Answers

My neato is showing a message 'my vision was blocked. Please press ok (3000)'. How do I fix this?


Dust off your drop sensors. Using a cotton swab, clean the two drop
sensor windows on the bottom of your Neato Vacuum. Power cycle the unit, removing the batteries if necessary. You should be good to go.

Sep 20, 2013 | Neato Vacuums

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