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I have a New Bright 1997 holiday train set and it just quit working a few years ago. No power. I even replaced the transformer with no luck. In both transformers I only measure about 2 volts coming out the two prongs. What am I missing? The on/off power button doesn’t do anything. I took the parts apart and all wires appear to be in tact. I measure the 2 volts across the tracks too. Thanks for any help!!

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Posted on Jan 02, 2017

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SOURCE: My new Lionel CW-80 trans former stopped working

I have had the same problem with my polar express, which i just bought recently. Having to send it to the USA from the UK would be very expensive so i decided to open it up myself. The tamper proof screws were a bit of a problem getting into it. I ground down an old screw driver into the triangle shape to undo them. I then replaced them with self taping srews the same size.
The Problem I found was simple, there is an internal (250V, 8Amp) fuse soldered onto the red wire on the secondary winding of the transformer. The red wire going from the transformer to the PCB, the fuse has black heatshrink over it.
There is no room inside the housing of the controller to fit a fuse holder. I fitted a box on the side of it with a panel mount fuse holder. drilled a hole through the housing, fitted longer red wires, so they could go through to the terminations on the back of the fuse holder.
At least now I can change it simply if it blows again.

hope this is of help to you.

Posted on Dec 08, 2008

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SOURCE: lionel train won't reverse

there should be a switch under or in the cab section that turns off/on the reverse function.

Posted on Dec 25, 2008

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SOURCE: Lionel train power issue

Answer a number of questions:
Is the tranformer power adequate for the train and is it a working tranformer?
Will the train run by connecting the wires directly to the two points of the train (wheels and center rail connector)?
Are the tracks new?
Is the lockon new?

Posted on Jan 07, 2009

  • 14 Answers

SOURCE: Where can I buy a track clip for my New Bright

http://www.newbright.com/

New Bright does not offer any replacement or repair parts for thier products.

They have a 60 day replacement warranty, but after that, you are on your own.

Posted on Dec 16, 2009

  • 3 Answers

SOURCE: hi having trouble with

Yes, additional track is available from several places, such as Hobbylinc.com, and TowerHobbies.com. At this time, just after Christmas, they are out of stock, however. Walthers.com has them in stock (1-4-2011). You can find extra track on sale on eBay, as well. Be sure to get the track with the brass covers, as New Bright sells battery powered trains that use bare plastic track, which will not work with the 384. A Google search will turn up more sources.

Posted on Jan 04, 2011

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Check the connection from the transformer to the track, and that all the track is well connected. Make sure nothing is touching both tracks, shorting them out.

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Here are a couple of resources from New Bright:
http://www.newbright.com/public/electric-train-faq

http://www.newbright.com/images/Manuals/384%20ws%20manual.pdf

There is no On/Off switch on the train. Power goes from wall plug to transformer, then from transformer to track clip, which must be attached to the track. A control line goes from the track clip to the controller. Mine has a green light just above the red On/Off button that will come on even if the engine and tender are not on the track. The tender does all the work, and must be connected to the engine and on the track. There are four sliding contacts between the tender wheels that provide contact with the track.

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You should have a 3 pieces to provide power....

1. A track connector box. Looks like a "T". It slips under the track to make the track power connection. The transformer plugs into it (2 pin Molex type connector) and the command console (has an RJ11 telephone jack type connector on it)

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http://www.newbright.com/

New Bright does not offer any replacement or repair parts for thier products.

They have a 60 day replacement warranty, but after that, you are on your own.

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