Question about HP Photosmart C6180 All-In-One InkJet Printer

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Paper tray empty error message

For some reason my printer has stopped printing. It gives me an error message saying that the paper tray is empty. I've checked for jams and even tried different paper weights to no avail. I hear it trying to pull in a piece of paper and then it gives the error message. I looked with a flashlight and see that there is a little "foot" thing that must drag the paper forward to the rollers but it does not move. Is it supposed to? Could that be the issue?

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  • NewtC6180 Nov 25, 2007

    I am having the same problem .... I have found if you give the paper a little "push", it will work .... this is not acceptable, I will be calling HP.

  • Darine Nov 26, 2007

    i keep replacing the yellow ink cartridge and it tells me there is no ink and the printer wont run

  • Kemaebe Mar 26, 2008

    Thanks for trying. I should have mentioned that I had already tried all the things posted on HP's troubleshooting page with no relief.



    I have tried giving the paper a push but it didn't work for me. I even tried different weights of paper with no luck.



    To Darine: your problem with the ink is one that I had before as well. I had to toss the cartridge and put in a new HP brand cartridge. Unfortunately, the paper problem supersedes the ink issue so I don't know if that was ever resolved.



    My solution? I went and purchased a Brother all-in-one!

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  • 188 Answers

Hi,

Please click on the web link given below and perform the steps as provided in the web page.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00786157&cc=us&lc=en&dlc=en&product=1153494

This should fix the issue.
Have a great day!

Posted on Mar 26, 2008

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