- Homebutton und Sleepbutton gleichzeitig drücken
- Wenn die Meldung “Power off” kommt, ignorieren und warten bis das Apple logo kommt
iPhone Troubleshooting: How to Restart, quit frozen apps and Reset iPhone
by David Chartier
on Jul 18th 2007 at 9:00AM
starting to think there is some sort of bad luck attached to my iTunes
Store account, as tonight I experienced the third iTunes Store song
that completely locked up an iPod - only this time it was my iPhone.
While listening to 'Again with the Subtleties' from the Yppah album You
Are Beautiful At All Times (US iTunes link
in my iPhone's iPod app, the phone completely locked up at the end of
the track with an almost-faded out display. What was worse, the iPhone
became completely unresponsive - the display wouldn't accept any of my
taps, and even the external buttons were ignored. Momentarily wishing I
could simply yank the battery to cut the power and reset the phone, I
realized Apple must have some sort of a contingency in place for
lock-ups like these.
Fortunately, I was right: The iPhone troubleshooting section
of Apple's main iPhone support site
contains a walkthrough for situations like this, complete with
instructions on how to restart the phone, force quit a frozen app or
reset the phone in cases like mine where it has completely locked up.
Here are these steps in a nutshell:
- Restart your iPhone: Most people
probably already know how to do this, but just in case, you can simply
hold the sleep/wake button on the top for a few seconds to bring up a
red slider at the top of the display which allows you to power off the
- Quit a frozen iPhone app: I know
it's a crazy thought, but it is entirely possible that Apple's wondrous
iPhone apps can lock up from time to time. In this case, simply hold
the Home button when in the app for about 6 seconds to kill the app.
You should be able to jump back into the app without restarting the
- Reset your iPhone: Note that this is not Restoring
your iPhone; that's the button in iTunes that wipes the iPhone and all
your information on it. Resetting an iPhone is nothing more than a hard
reset or a forced reboot - you're simply cutting the power and making
it reboot. To do this, hold the sleep/wake button and Home buttons
simultaneously for a few seconds; the display will quickly wipe itself
and you should see the black background and white Apple logo,
signifying a reset well done.
Fortunately, that reset fixed my problem and I'm jamming again with my
iPhone as I write this. Still, you can be sure that I'll ping iTunes
support to find out what's going on with these files, as this is the
third one I've downloaded from the iTS that's caused an iPod to stop
dead in its tracks. Anyone else experience something like this? You
know where to sound off.