Says paper is jammed, but there is no paper in the printer anywhere.
First of all power cycle your printer by doing the following
Verify that the unit is switched on. Disconnect the USB/Ethernet cable from the All-in-One and also disconnect power cable from All-in-One and also from wall outlet.
Wait 30 seconds.
Plug in the power cable to All-in-One and also to wall outlet.
If the issue persists:
Reset the All-in-One to the factory default settings by doing the following:
When the printer is turned ON, Disconnect and then reconnect the power cord.
When the lights begin to flash, press ON and CANCEL buttons simultaneously.
When the printer turns OFF, release the buttons
Now turn ON the printer
If problem persist,Check the paper path
Press the Power button and open the cartridge access door. If the carriage tries to move to the center of the product, allow it to move to that position.
With the product turned on, disconnect the power cord from the rear of the product.
CAUTION: You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
Unplug the power cord from the power source or electrical outlet.
Check for any paper or object that might be restricting the carriage,You might need a flashlight to illuminate areas for proper viewing.
Remove any loose paper or obstructions you find.
Reach inside the product, and then manually move the carriage.
If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
Close the cartridge access door.
Reconnect the power cord to the rear of the product.
Turn it on.
If the issue persists ,Clean the rollers,Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.
Turn off the printer.
Disconnect the power cord from the rear of the product.
Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.
Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
Press the cloth against the paper feed rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
Allow the rollers to dry for 10 or 15 minutes.
Check the paper feed rollers on the rear access door to make sure that they are clean, free of paper bits, and rotate freely.
Reattach the rear access door to the product.
Reconnect the power cord to the rear of the product and turn on the printer
Jan 17, 2011 |
HP PSC 1315 All-In-One InkJet Printer