Question about Lexmark Office Equipment & Supplies

1 Answer

What line must be connected to the phone jack to send a fax, please?

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  • 3 more comments 
  • montywjmc Jul 29, 2009

    sorry, I probably left out some model info.

    (1) I'm working with an all-in-one

    (2) I'm working with a WiFi

    (3) Model series 3600-4600

    (4) X4690 on the front

    (5) There is only one line, as follows:

    a. plug into the computer AND

    b. plug into a USB port on wherever

    sorry. thanks. wm

  • montywjmc Jul 29, 2009

    no luck. thanks, tho. w

  • montywjmc Jul 29, 2009

    OK, sir. I was finally able to locate a Lexmark Support person. That was almost as hard as sending this fax. He told me I need a digital-analog filter. Gotta hit Staples or OffixMax. I knew there was a reason I hadn't tried sending a fax in the 9 mos. I've owned this thing. I guess people insist on faxes because they don't trust emails. I suppose faxes are safer. They've been around longer anyway. Thanks. w

  • montywjmc Jul 29, 2009

    Where's the rating window??

  • montywjmc Jul 29, 2009

    Yes, the solution was helpful. Thanks. wm

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  • 1,124 Answers

On the phone jack lines to plug in the fax machine..
One says "EXT"
The other says "LINE"

To send and recieve faxed - plug the phone line in where it says "LINE"

Thank you ;o)

Posted on Jul 29, 2009

  • 2 more comments 
  • Carl
    Carl Jul 29, 2009

    Oh - by the way - the plug ins on the fax machine are either on the back of it or on the bottom..



    Thank you ;o)

  • Carl
    Carl Jul 29, 2009

    Oh - ok..



    The USB cord.. One end (the flatter end) goes into the computer - and the other end (the square end) goes into the all-in-one..



    The USB plug in on the all-in-one should be on the back.. Probably close to the power cord.. Or maybe oposit side.. A square-ish hole.. It could be on the side - but most likely in the back..



    Carl... ;o)

  • Carl
    Carl Jul 29, 2009

    There HAS to be a USB cord plug-in spot on the All-In-One.



    A square hole.. The USB cord has to go in only one way.. ie - not upside down..



    Do you have the manual ?

  • Carl
    Carl Jul 29, 2009

    Ok.. After more research - that is a wireless unit..



    Info --

    "The Wifi X4690 allows you to connect your device to wireless routers or modems which allows you to connect to broadband internet...Good value for the money I paid...Bluetooth is a technology for the wireless transfer of data such as contacts, photos and music between mobile phones, computers and a host of other Bluetooth enabled devices"..



    You need a wireless router on your computer for this to work..



    Or maybe bring the WiFi back in exchange for one that is not wireless..



    If you found my assistance at all helpful - please close the posting and rate it well ;o)

    We work on a rating system herre at FixYa.com ;o)

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1 Answer

No dial tone on handset. can't send or recieve fax.


? Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again. If the Dial Tone Detection Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding
them back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
? Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
? Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with the HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled 1-LINE on the back of the HP All-in-One.

If the supplied phone cord is not long enough, you can extend it. For
information, see The phone cord that came with my HP All-in-One is not long
enough.
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
If your telephone system is not using a standard dial tone, such as some
PBX systems, this might cause the test to fail. This will not cause a problem
sending or receiving faxes. Try sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes.
Make sure you connect the HP All-in-One to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital,
connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the HP All-in-One to an analog phone line and try
sending or receiving a fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the
phone line.

Dec 03, 2010 | HP Laserjet M1319F Laser Multifunction...

1 Answer

I cannot send faxes on my HP 700. When I call my fax number it does not ring or answer. The unit is plugged in and the screen has normal information. It does print out sending failures.


Hello,

If your fax does not ring when you call the number then it is not properly connected to the phone line.
Try checking the connections on the fax and to the wall jack; make sure the phone cable is connected to the correct jack on the fax machine.

If this is all good and still no ringing, then you should try another telephone cable or try connecting the fax to another phone jack. The modems and jacks on fax machines rarely break down but if you have tried different wall jacks and different phone cables then you can finally assume that the fax machine is broken.

Thanks,

Pat

Nov 07, 2010 | Office Equipment & Supplies

1 Answer

What does poor line condition mean/ is it my line or the person I am sending to


It could be either or but normally its the connection.

The only thing that could stop you from sending a fax or not get a dial tone, would be the connection to the phone line. Make sure the telephone wire is plugged into the line jack (not ext jack) and should go straight to the wall, without splitters or extensions. If you still cannot send a fax, try another wire or jack.

Jun 16, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

My Brogher MFC-7840W is not printing any fax or sending any fax. When someone sends me a fax, it rings and then it goes dead. When I try to send a fax, it scans the document but then goes dead. I don't...


normally the only thing that could block you from sending a fax would be the connection to the phone line. make sure the phone wire is plugged into the line jack (not ext) and going straight to the wal, no splitters or extensions. if it still cannot send after this try another wire or jack

Mar 24, 2010 | Brother MFC 7840W Printer

1 Answer

I CAN SEND FAXES BUT NOT RECIEVE


The majority of the time, when you can send but not receive, it is a phone line issue and not the machine. Extremely rare does a machine send and not receive. So here goes the things to try and the reason. 1, Make sure the phone jack is in the "Line" jack and not the external phone jack. Believe it or not, that is the number one issue with sending and not receiving.
Next, plug a phone into the jack that the fax machine is plugged into and see if there is static.
You want to be sure in the fax \settings and advanced settings that the ECM mode is ON, and that Junk Fax ius turned OFF, Junk Fax being on will stop almost all fax from comming in.
Now, the phone line. Here is the explaination of why that can be the problem. When you send a fax, you manually make the connection to the line. When you press send a relay flips and connectes you to the phone line, therefore you have made pretty much a mechanical connection enabling the phone line, and therefore you can send.
Now, when you have an incoming fax, several conditions must me met to make the handshake and therefore connect and receive. These all have to be right in order to properly receive. The phone line voltage mist be high enough, the phone line current must be correct and there can not be much decibel loss over the line. You are making a signal connection, all those conditions must be right to receive a fax. Think of it like a TV remote with batteries that are almost dead, It still send out some signal, but it will not change channels or change the volumn,etc etc. Same principle. If the signal to the incoming fax is weak, chances are it will not connect.

Jun 13, 2009 | Office Equipment & Supplies

1 Answer

I have a hp fax 1010 problems sending receiving


Are you plugging the phone line into the line jack or the phone jack on the fax machine, it should plug in to line. Also try and unplug/replug the units power cord as well as trying a different phone jack location.

Mar 25, 2009 | HP 1010 Plain Paper Inkjet Fax

2 Answers

Difficulty sending a fax


Hello. Please make sure your telephone line is plugged into the correct outlet.

Most fax machines typically allow you to plug the line (the cord that goes from the fax machine to the wall jack) and and a telephone (the telephone connects to the fax machine).

In order to fax correctly, you must plug the line into the jack with a block (looks like a 'T') marked on it. Do not plug the line into the jack marked with a phone hand set marked on it.

http://gdlp01.c-wss.com/gds/0900002546/PIXMA_MP780_750_Easy_Setup_Instructions_EN.pdf

This shoulds in detail how to connect the line properly. For this printer the line cord must be plugged into the jack labelled "L"

http://gdlp01.c-wss.com/gds/0900002542/PIXMA_MP750_780_Quick_Start_Guide_EN.pdf
This will show you how to actually send the fax. On your PDF View select page 42.

Feb 26, 2009 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

Fax machine will send out but will not receive any


The majority of the time, when you can send but not receive, it is a phone line issue and not the machine. Extremely rare does a machine send and not receive. So here goes the things to try and the reason. 1, Make sure the phone jack is in the "Line" jack and not the external phone jack. Believe it or not, that is the number one issue with sending and not receiving.
Next, plug a phone into the jack that the fax machine is plugged into and see if there is static.
You want to be sure in the fax \settings and advanced settings that the ECM mode is ON, and that Junk Fax ius turned OFF, Junk Fax being on will stop almost all fax from comming in.
Now, the phone line. Here is the explaination of why that can be the problem. When you send a fax, you manually make the connection to the line. When you press send a relay flips and connectes you to the phone line, therefore you have made pretty much a mechanical connection enabling the phone line, and therefore you can send.
Now, when you have an incoming fax, several conditions must me met to make the handshake and therefore connect and receive. These all have to be right in order to properly receive. The phone line voltage mist be high enough, the phone line current must be correct and there can not be much decibel loss over the line. You are making a signal connection, all those conditions must be right to receive a fax. Think of it like a TV remote with batteries that are almost dead, It still send out some signal, but it will not change channels or change the volumn,etc etc. Same principle. If the signal to the incoming fax is weak, chances are it will not connect.

Sep 24, 2008 | Xerox WorkCentre Pro 555 Plain Paper Laser...

1 Answer

Cannot receive faxs


The majority of non receive issues are phone line problems.
3 conditions must exist for a fax to receive, the phone line voltage must be high enough, the phone line current must be high enough the the DB gain must be correct.
A fax receive should be viewed in the same way a remote controle works.
When you send a fax, you manually access the phone line when you select send, you connect to the phone line, normally via a relay. Once that physical connection is made, it can send anything. Maybe not well, but it will send.
Where as receiving is an electrical signal that activates the machine. If your phone line is not up to standard, its like haveing a remote control with weak or dead batteries and trying to turn on your TV with those weak batteries in it.
Issues, simply a bad phone cord between the machine and phone jack. Some resistance may have acrured over the years. The phone jack itself may have a poor connection.
A staticy phone line will cause a fax not to pick up. Plug a phone into that line and see if there is any noticible static.
Multiple devices plugged into the phone line with the fax machine. ETC an answering machine, credit card machine, etc can cause more of a draw on a shared line, if that is the situation, at least for a test, remove everything but the fax machine from the line and see if it receives then.
Rarely if the machine can send and not receive is the machine an issue.
Have your phone lines checked well and that sould resolve the issue. And make sure the line is not plugged into the extension or phone jack on the machine, but plugged into the line jack. That is also a common problem.

Apr 30, 2008 | Office Equipment & Supplies

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