Question about Samsung CLX 3160fn All-In-One Printer

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Samsung CLX 2160 "paperjam2" problem

My CLX 2160 printer is showing the error message "scan unit open or paperjam2". I have checked everywhere and there is no paper jammed in the printer. I have opened the back, checked underneath (tray feeding area) and opened the front. There is no apparent paper jam. I have also cleaned all the rollers I can see. None of this has fixed the problem. Any solution would be greatly appreciated.

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Hi ...

IN CLX 2160, paper jams usually occur in three areas of a printer. The following error messages indicate the area in which the jam has occurred:

  • Jam 0 indicates the paper failed to pass through the first sensor.
  • Jam 1 indicates the paper failed to pass through the second sensor and has jammed around the toner cartridge.
  • Jam 2 indicates the paper failed to pass through the second sensor and has jammed near the fuser.
Your error shows paper jam2 but i am giving you directions to fix the paper jams indicated by each error message so that you can handly any kind of paper jam issue with your printer.
Paper Jam 0 When your printer displays Jam 0, paper has failed to pass through the first sensor.
To remove the jammed paper, follow these steps:
  1. Power your printer off.
  2. Open the cover of your printer.
  3. Gently pull the paper toward you to remove it from the printer. Note: If you do not remove the paper slowly, you can damage the printer and the printer will require service.
  1. After removing the paper, make sure there is no additional paper in the paper path.
  2. Close the printer cover, and then power on your printer. Samsung CLX 2160
If your printer still displays Jam 0 after you turn on the printer, unplug the printer, and then repeat the steps above. Make sure all paper has been removed and the printer's rollers are in their correct positions. Before turning your printer back on, make sure all the cover doors are fully closed.
Paper Jam 1 When your printer displays Jam 1, the paper has failed to pass through the second sensor and has jammed around the toner cartridge.
To remove the jammed paper, follow these steps:
  1. Power your printer off.
  2. Open the cover of your printer.
  3. Gently pull the paper toward you to remove it from the printer. Note: If you do not remove the paper slowly, you can damage the printer and the printer will require service.
  1. After removing the paper, make sure there is no additional paper in the paper path.
  2. Close the printer cover, and then power on your printer. jam%201.jpg
If your printer still displays Jam 1 after you turn on the printer, unplug the printer, and then repeat the steps above. Make sure all paper has been removed and the printer's rollers are in their correct positions. Before turning your printer back on, make sure all the cover doors are fully closed.
Paper Jam 2 When your printer displays Jam 2, the paper has failed to pass through the second sensor and has jammed at the fuser.
To remove the jammed paper, follow these steps:
  1. Power your printer off.
  2. Open the cover of your printer.
  3. Gently pull the paper toward you to remove it from the printer. Note: If you do not remove the paper slowly, you can damage the printer and the printer will require service.
  1. After removing the paper, make sure there is no additional paper in the paper path.
  2. Close the printer cover, and then power on your printer.Samsung CLX 2160 "paperjam2" problem - jam%202.jpgspan>jam%202.jpg
If your printer still displays Jam 2 after you turn on the printer, unplug the printer, and then repeat the steps above. Make sure all paper has been removed and the printer's rollers are in their correct positions. Before turning your printer back on, make sure all the cover doors are fully closed.

Please vote if this helps ... Cheers :)

Posted on Jul 29, 2009

  • Curtis Dose Dec 17, 2013

    I had the same message and looked everywhere for the jam, front (cartridges out), back, bottom paper out), top and had given up. I was actually shopping on line for a new printer when I saw a photo of the scan unit open exposing the fuser area with a lower door open. I opened the scan unit (top) and looked more closely at the bottom of the top. A slotted door the width of the paper track opens on the bottom towards the rear. Under it I found an 8x10 sheet of paper folded tightly like a Japanese fan. I coaxed it out of there and printer is perfect again. Look again!

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