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Gateway Notebook MX3231 I purchased 1gb ram and the laptop wouldn't boot up. A tech informed me that gateway only recognizes certain ram. I went to the website and purchased the recommended pc4200 ram. Now the laptop boots up, but only recognizes 512m instead of 1g.

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  • Ronda Nogales Jul 29, 2009

    Thank you for getting me started on this! Ok, I did what you said and under Approx. Total Memory, it says n/a.

    ???

  • Ronda Nogales Jul 29, 2009

    Ok, so I went into bios upon restarting and there doesn't seem to be a selection for shared memory. Is there a work around or am I simply in the wrong place?

  • Ronda Nogales Jul 29, 2009

    hello again. ok, after poking around at my graphics acceleration, I didn't have it set very high. now I do and when I run dxdiag, it says approx. memory is at 64 mb, which I was able only to change in BIOS to either 32 or 16mb.
    Could it be any other problem?

  • Ronda Nogales Jul 30, 2009

    I'm still looking for help on this. I need this extra RAM to run software for my job, so anything would be helpful.

    Thanks
    Ronda

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  • Gateway Master
  • 4,806 Answers

Hi,
It sounds like the machine is taking 512MB of memory for the graphics.
To check this in Vista click on the orb and in the search box type dxdiag and hit the enter key.
In XP click on the start menu and in the run box type dxdiag and hit enter.
A little box will pop up, just click on yes and the dirextX diagnostic tool will pop up, click on the display tab and look down the page for "approx total memory"
If it says 512 MB then the system is pinching half of your system memory, to lower it you have to restart the laptop and go into the BIOS and lower the shared memory to what you will feel comfortable with.

Please post back if you need anymore help.


Good luck.

Posted on Jul 29, 2009

  • Lee Hodgson
    Lee Hodgson Jul 29, 2009

    It should show the size of the graphics card in dxdiag, you will now have to go into your BIOS and check in there, look for shared memory and see if you can lower it to 128/256 MB.


    Good luck.


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