Question about Bose 3 2 1 GSX System

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DVDs with pictures refuse to play. Get 'format unsupported'

I have a set of DVDs with pictures which do not play.  I keep getting 'format unsupported'.  They used to play in my older dvd player.  It is not a problem with 'dirty' DVDs because I just burned a brand new one again.  What else can I try?

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Re: DVDs with pictures refuse to play. Get 'format...

The 321 does not support data cds or dvds read the manual. standard DVD or VCD format only.

Posted on Jan 04, 2008

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My Bose Lifestyle 28 is having trouble playing CDs everytime I put a cd it says format unsupported. How do I fix this?

Most likely you have a problem with your CD drive in the Lifestyle system. I suggest to contact Bose, to ask for a repair.

Feb 11, 2015 | Bose Lifestyle 28 System

4 Answers

Unsupported format

I have the same problem. When I put in a dvd it tries to read it and then comes back unupported format. What does this mean and why won't it read the dvd?

May 05, 2010 | Bose 3 2 1 GSX System

1 Answer

Unsupported format message for normal CDs

Have you tried completely powering down the system, removing the power cord from the wall socket? If not, please try that. Wait two minutes. Then plug it in and power up the system. If this does not clear the problem, contact Bose, to get the latest firmware disk. The firmware disk will reprogram your Lifestyle sound system. Then, everything should work properly.

Jan 17, 2010 | Bose Lifestyle 48 System

1 Answer

Bose lifestyle 48 says format unsupported for audio cds

Hi Johnxxlt,
According to Bose, the message that you have is due to dust in the system ....
They have offered 3 ways :-
Try cleaning the CD or DVD, as follows: 

  • Use a soft, dry, lint-free cloth to remove stains or fingerprints from the disc surface 

  • Wipe in straight movements from the center of the disc to the outside

  • Do not use any chemical cleaning products. They can damage the disc.
If the above will not fix the problem, you need to call them to repair the system.
I know its frustrating, However, we cannot play more with Bose as it might void the warranty if any.
Thanks for using Fixya.
Do rate the solution as "Fixya" if 100% satisfied.

Apr 17, 2009 | Bose Lifestyle 48 System

2 Answers

Bose lifestyle 48 says format unsupported for audio cds

Everytime I want to play an audio cd, it says format unsupported. This is happening very often. And I have also cleaned the cds,but still there is no difference. What is the solution?

Apr 08, 2009 | Bose Lifestyle 48 System

1 Answer

DVD won't play


Sep 16, 2008 | Bose 3·2·1 II System

1 Answer

Format unsupported

Format unsupported simply means the unit can not read the disc. The problem is either the disc or the player.

Contact Bose technical support if you are sure the discs are good. 800-367-4008

Jul 31, 2008 | Bose 3 2 1 GSX System

1 Answer

Not an Audio CD/Format Unsupported

Clean the CD and try again. Also, if DVD displays "not supported", call Bose and ask to recieve an update disc. These updates are released every 6 months. Document your remote control settings before loading the update as they may be erased by the update and will require re-entering settings after the update.

Dec 24, 2007 | Bose Lifestyle 38 System

1 Answer

Home stereo system

format unsupported

Sep 15, 2007 | Home Theater Systems

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