Question about Tomtom ONE GPS Receiver

2 Answers

I have a Tom Tom that was purchased for me as a christmas present in 2008. The tom tom will turn on and when you answer all of the intial questions and your ready to progam an address in, its freeses and or shuts itself off. Help, please!!! I'm going on vacation in two weeks and I desprate for help.

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  • nslice74122 Jul 29, 2009

    I have a tom tom N14644 and it frezes when I go to put in an address or it shuts itself off. The battery is charged and its a new unit. I just got it for x-mas. Please help

  • nslice74122 Jul 30, 2009

    On my tom tom it doesnt have a back where you can take it off and reset it. In addition it doesnt have a visible reset button. Now what?



    Thanks!!!

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2 Answers

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Hi

Thanks for using FixYa. Take out the Memory SD Card from the unit and perform a reset on the unit by Performing a Factory Reset from the Tom Tom menu. You can do it by first changing the prefrences. Tap Change preferences in the Main Menu, then tap on Show All Options button. Now you'll be able to see A button Reset Factory Settings button in the main menu.

Tap this button to restore the factory settings to your TomTom ONE. All your settings, including Favourites, your Home location, warnings for POIs and any Itineraries you have created, as well as recent destinations and recent calls and callers, will be deleted.

Please do accept the solution if the issue is resolved or else revert for further assistance.

Thanks
Rylee

Posted on Jul 29, 2009

  • Rylee Smith
    Rylee Smith Jul 30, 2009

    Hi



    You have not been able to see the ‘show all options’ button because many buttons and some more advanced features are hidden as these features are not required to be used very often.



    You need to change the preferences and to see all of the buttons and features, tap ‘show all menu options’ button in the preferences menu. You need to tap this button to restore the factory settings of your Tom Tom.



    After you have finished, it is recommend that you hide the advanced buttons and features again by tapping ‘show fewer menu options’ button. For everyday use, you won’t need all the buttons and features.



    Please do accept the solution if the issue is resolved or else revert for further assistance.

    Thanks
    Rylee

  • Rylee Smith
    Rylee Smith Jul 30, 2009

    Hi



    The reset button is not visible, you can make it visible by first changing the prefrences. Tap Change preferences in the Main Menu, then tap on Show All Options button. Now you'll be able to see a button "Reset Factory Settings" button in the main menu.

    Tap this button to restore the factory settings to your TomTom ONE. All your settings, including Favourites, your Home location, warnings for POIs and any Itineraries you have created, as well as recent destinations and recent calls and callers, will be deleted.

    Please do accept the solution if the issue is resolved or else revert for further assistance.

    Thanks
    Rylee

×

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  • Master
  • 19,396 Answers

Do the following:

If your TomTom GO/ONE/RIDER is frozen, won’t turn on or does not behave as it should, it can be fixed by resetting or restarting your TomTom device.
A reset will not delete any data from your device, with the exception of SMS messages on TomTom GO500/700.

  1. Connect your GO/ONE/RIDER to the power charger. If you have a power charger, use it to power your TomTom GO/ONE/RIDER. If you do not have a power charger, make sure that the battery in your TomTom GO/ONE is fully charged.
    Note: You need to charge your GO/ONE for at least 2 hours using the 12-24V cigarette lighter adapter.
  2. Reset your GO/ONE/RIDER. To reset the unit, you simply have to push a straightened paper clip (or something similar) into the RESET hole on the device.
    • On TomTom GO 910/710/510, the RESET hole is located on the bottom of the device.
      I have a Tom Tom - 9d49e49.jpg
    • On TomTom GO 700/500/300, the RESET hole is located on the bottom of the device with the word RESET right next to it.
      c26dd58.jpg
    • On TomTom ONE, the RESET hole is located on the bottom of the device, with the word RESET right next to it (just below the SD card slot).
      97c9f2e.jpg

    • On TomTom RIDER, the RESET hole is on the bottom of the device, behind the SD card door. When opening the SD card door you will see the RESET hole on the left, right underneath the SD card slot.
      bffa27b.jpg
  3. Your TomTom GO/ONE/RIDER is now reset. Finally, press and hold the power button for 2 seconds.
From FAQ: Tom Tom.

If that does not work, try reinstalling the application on your tomtom. Refer to instructions here: http://www.tomtom.com/support.

Regards.

Posted on Jul 29, 2009

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