Question about HP LaserJet 1020 Printer

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I had a zip lock bag inadvertantly get sucked up into the printer. I can't get it off the roller. How do I remove the roller cover?? This thing seems welded together?? :) Any help would be appreciated. Thanks! Rich

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Here are instructions for cleaning the pickup roller that I found on your printers maintanence manual. Hope it helps. (If you need diagrams to go along with the instructions, here is the link to the manual.)

http://www.partshere.com/Models/Q5911A/LJ_1010_1012_1015_1020Maintenance.PDF

Cleaning the pickup roller
If you want to clean the pickup roller rather than replace it, use the following instructions.
Remove the pickup roller as described below.

1 Turn off the printer, unplug and remove the power cord. Wait for the printer to cool.
2 Open the print-cartridge door, and remove the print cartridge (HP LJ 1010 series printer shown).
3 Locate the pickup roller
4 Gently release the small, white tabs on each side of the pickup roller by pushing them away from
the roller, and then rotate the pickup roller toward the front.
CAUTION Use gentle pressure to release the small, white tabs to avoid breaking them.
5 Gently pull the pickup roller up and out.
6 Position the new pickup roller in the slot of the previous pickup roller.
NOTE Circular and rectangular pegs on each side prevent you from incorrectly positioning
the pickup roller.
7 Rotate the top of the new pickup roller into position until the white tabs on each side of the roller snap the roller into place.
8 Reinstall the print cartridge, and close the print-cartridge door.
9 Plug in the printer, and then turn it on.

With the roller outside the printer, use the following steps to complete the cleaning.
1 Dampen a lint-free cloth with water and scrub the roller.
2 Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
3 Allow the pickup roller to dry completely before you reinstall it in the printer. To reinstall the pickup
roller, see steps 6 through 9 of

Posted on Jul 29, 2009

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