Question about Logitech Harmony One Advanced Universal Remote with Color Touch Screen

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The screen on my remote looks like it is disappearing

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HI! Here's what to do if your Logitech Harmony remote's LCD screen is going blank or is displaying lines.

1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.

2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.

6. Select "Yes", and click NEXT to update the remote.



If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.

Posted on Mar 05, 2010

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