Question about Dyson Vacuums
Clean filter and disconnect any attachments and try
If the vacuum still cutting power change battery
Posted on Nov 14, 2017
Could be battery or charger trouble
Posted on Nov 13, 2017
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Posted on Jan 02, 2017
Hi its Darran at Dyson.
From your description of the problem, it sounds as though there is a problem with the battery.
Your DC16 will have been supplied with a 2 year guarantee. If it still within this period, please contact our Helpline on 0800 298 0298. However if your machine is no longer covered, a replacement battery can be purchased via our website at www.dyson.co.uk/store.
Dyson Customer Service
Posted on Apr 20, 2010
SOURCE: when i put the filter
I'm sorry to hear you're having difficulties with your DC25. So we can resolve your filter issue for you as quickly as possible, it's probably best if you get in touch with us directly.
You can call us free on 08002980298 (UK), or 1988MYDYSON (US). We'll look forward to hearing from you.
Dyson Online Customer Support
Posted on Sep 30, 2011
This is (unfortunately) common with DC16 --- check to see if the red lights flash when it stops -- this is the "no filter" warning shut off. I have been living with this problem for about 3 years. Fix: remove the main filter (blue flexible plastic thing) -- note the small cylindrical metal magnet near the bottom --- it is not close enough to the sensor (sensor is buried in plastic body) . Try folding some paper and wedge it behind the filter to force the magnet closer to the sensor -- this can be done but required a bit of patience.
Posted on Feb 19, 2015
Hi Julia, it's Jack at Dyson.
Just to make you aware, accidental damage resulting from a drop or a fall would not be covered under your Dyson warranty, so please take care to avoid this wherever possible.
If your Dyson V6 pulses on and off when you hold the trigger down, the motor is signalling that something is blocking airflow from passing through the machine. There could be an obstruction inside the floor tool, wand or bin inlet - but it's also worth checking the flap inside the bin inlet. The flap opens and shuts to prevent debris from escaping, but it's possible it could have jammed shut when the machine fell. Our video guide may help:
If you'd like further assistance after giving this a try, just call the Dyson Customer Helpline to speak with our experts. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Posted on Jun 25, 2015
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