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My dyson will run consistently when not on the floor but when on the floor it pulses and then will stop

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  • Dyson Master
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It may be the battery and/or the filters

Posted on Nov 12, 2017

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Posted on Jan 02, 2017

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My Dyson v6 with purple dust container, power surge whilst vacuuming and then it stops all together even though it's fully charged


Hi Sally, it's Jack at Dyson.

Your V6 machine will pulse to let you know if something is preventing airflow from passing through the machine. This could occur if there's a blockage in the floor tool, wand or bin inlet. It's also worth checking the bin inlet flap can open and close freely, and isn't jammed shut with debris.

Our video guide should help get your machine up and running again:
If you need further help or advice after giving this a try, just contact our experts directly. You can reach us by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

May 18, 2016 | Dyson V6 Animal Bagless Cordless Stick Vac

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Dyson DC59 and DC62 - vacuum makes a pulsing sound (removing a blockage)


Dyson Digital Slim DC59 and DC62 cordless vacuum cleaners are engineered to make a pulsing sound to let you know if they're blocked. This could happen if an item too large for the machine is accidentally vacuumed up. Our video support guide will help you identify and remove any obstructions from the motorised floor tool, wand or bin inlet.

on Apr 11, 2014 | Dyson DC59 Animal Bagless Cordless Stick...

2 Answers

Dyson V6 Animal keeps start and stopping.


Hi there, it's Jack at Dyson.

Your Dyson V6 vacuum is designed to make a pulsing noise to warn you when something is preventing airflow from passing through the machine. This could be a blockage in the motorised floor tool, wand or bin inlet. It's also a good idea to check the bin inlet flap can open and close freely, and isn't jammed in place.

Our video support guide will walk you through the simple troubleshooting checks:


I'm confident that removing any blockages and checking the bin inlet flap will resolve the issue with your machine. But if you would like any further help, just give the Dyson Customer Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

Mar 06, 2016 | Dyson V6 Animal Bagless Cordless Stick Vac

1 Answer

I have charged battery overnight but when running motor is pulsing.


Hi Marilyn, it's Jack at Dyson.

Your Dyson cordless vacuum is engineered to pulse to let you know if something is preventing airflow from passing through the machine. This could be due to a temporary blockage in the floor tool, wand or bin inlet. To check your machine for blockages, just follow the steps shown in our video guide:

Please note your machine may differ visually to the one shown in the video guide, but the process for checking for blockages will be very similar. Make sure the bin inlet flap can open and shut freely, and has not been jammed shut by any debris.

I'm confident this will resolve the issue, but you're welcome to call the Dyson Customer Helpline if you need further advice after giving this a try. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 13, 2015 | Dyson DC17 Animal Bagless Upright Cyclonic...

2 Answers

My DC59 is making a chugging noise, as soon as I try to use it


Hi Mary, it's Jack at Dyson.

DC59 is engineered to make a pulsing noise to warn you if something is stopping airflow from passing through the machine. The motor will then shut itself down for protection.

This would usually be caused by a temporary blockage in the floor tool, wand or bin inlet, but the filter may also need a wash. Our video guide will walk you through each area to check:


I'm confident removing any blockages and giving the filter a wash will get your DC59 up and running again.

If you would like any further help after you've given this a try, just give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

May 25, 2015 | Dyson DC59 Animal Bagless Cordless Stick...

2 Answers

Why havemy dyson DC 59 has stated to pulse on and off after afew seconds of working?


Hi Dave, it's Jack at Dyson.

DC59's motor will make a rapid pulsing noise to warn you if something is stopping airflow from passing through the machine. The motor will then shut off for protection.

This should be quick and easy to resolve by checking the motorised floor tool, wand and bin inlet for blockages. It's also a good idea to give the washable pre-filter a rinse in cold water if this hasn't been done recently - we recommend washing it at least once a month. Make sure the filter is allowed to dry completely for at least 24 hours before replacing it.

I'm confident this will resolve the issue. If you would like further assistance after giving these steps a try, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 09, 2015 | Dyson DC59 Animal Bagless Cordless Stick...

1 Answer

My Dyson 65AW vacuum pulses on and off rather than running continuously. All filters clean and the battery pack was replaced. Any suggestions as to the cause of the problem?


Hi there, it's Jack at Dyson.

Dyson cordless and handheld vacuums include a digital motor, which is engineered to make a pulsing noise to let you know if a blockage is preventing the airflow from passing through the machine. This may be due to an obstruction in the floor tool, wand or bin inlet.

I'm not sure from your post which model you own, as 65 air watts is the suction level on Boost mode, rather than the model number. The model number will begin 'DC--, followed by two numbers. If you visit http://www.dyson.com and click Support, you'll be able to select your machine from the handheld or cordless lists. Our troubleshooting guides will then walk you through each of the steps needed to check for and clear any blockages.

I'm confident clearing any blockages will ensure your machine continues to work as normal. If you would like any further advice you're welcome to call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 19, 2014 | Dyson Vacuums

1 Answer

Why is pulsing ?


Hi there, it's Jack at Dyson.

Dyson Digital Slim cordless vacuums, including DC59 Animal and DC59 Motorhead, are engineered to make a pulsing sound to warn you if they're blocked. This could happen if an item too large for the machine is accidentally vacuumed up. Our video support guide will help you remove any obstructions from the motorised floor tool, wand or bin inlet:

I'm confident this will resolve the issue, but for further guidance from our experts please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 10, 2014 | Dyson DC59 Animal Bagless Cordless Stick...

1 Answer

Pulsing then stops


Hi there, it's Jack at Dyson.

Dyson Digital Slim cordless vacuums such as DC44 Animal are engineered to make a pulsing noise to warn you if the machine has a blockage. This can occur if an item too large for the machine has been vacuumed up accidentally. It's easily resolved by checking the floor tool, wand and bin inlet: http://www.dyson.co.uk/support/dc44/dc44-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual-dc44/no-resolved-redirect-to-check-the-wand/check-wand

I'm confident following these steps will resolve the issue, but for any further guidance from our experts you can reach us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 06, 2014 | Dyson DC44 Animal Handheld Vacuum Cleaner

1 Answer

Surging/Pulsing when in contact with floor


Hi Cathy, it's Jack at Dyson.

DC35 Animal will make a pulsing sound to indicate that something is blocking the airflow through the machine. Although I note you've already checked for this, the issues you've described strongly suggest a blockage inside the motorised floor tool that you may have missed. This would also explain the loss of performance you've noticed.

In this instance I would encourage you to get in touch with our experts directly so we can walk you through some troubleshooting checks, as we should be able to resolve this right over the phone. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Jul 08, 2013 | Dyson DC35 Handheld Vacuum

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