Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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My computer freezes when I attempt to use files on the external hard drive. What can I do?

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  • dennis_hanna Jul 29, 2009

    They are music files that I attempt to play, and when I try to play them the computer freezes, and I have to shut down the external hard drive.

  • Siddique M A May 11, 2010

    First check by connecting the hard drive to a different USB port, especially in the rear ports. If this works, the issue should be with the bandwidth of the port / power of the port Then check if you can copy the file and paste it to your computer's hard drive and see if you can work with it. Let us know what happens with the above two options

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This could be a error on the disk on the External Drive, try using on another computer & see if it's the same.

Posted on Jul 29, 2009

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1 Answer

IO error


The message "The Request Could Not Be Performed Because of an I/O Device Error" appears when Windows is unable to read the data on a storage device.


If this error message appears when attempting to access the files on an input/output

(I/O or IO) device, such as an external hard drive, the file system on the drive could be damaged, the drive could be infected with a virus or the data connector inside the device enclosure could have come loose.


If troubleshooting the drive fails to fix the IO device error, formatting the drive might repair the device.

Connect the external hard drive to the computer.


Run an antivirus program.


Click the "Scan" tab or button, then click "Custom."

Uncheck all items in the list except for the drive letter assigned to the external drive.


Click "OK." Click "Scan" or "Scan Now" to run a virus scan on the hard drive.

Quarantine or remove any infections the virus scanner detects.


Click "Start." Input "cmd.exe" into the search field.

Press "Enter" to open Command Prompt. Input "chkdsk <drive>: /f /r" into Command Prompt.


Replace "<drive>" with the letter assigned to your external hard drive.

Press "Enter" to run CheckDisk on the drive.


CheckDisk will search for and repair detected errors or bad sectors.


Burn the files on the external hard drive to a set of DVDs or move the files to another drive, if possible.

If the IO device error reappears when attempting to move the files, disconnect the external hard drive from the computer.


Remove the power adapter from the drive.

Check the documentation included with the drive for instructions to take the drive apart.


If no instructions are available, contact the manufacturer for instructions or find out if disassembling the drive will void the drive's warranty.


Remove the screws securing the faceplate to the drive or from the edge of the enclosure. Insert the edge of a small, flathead screwdriver in between either side of the enclosure to wedge both sides apart.


Check the connections to the drive.

Confirm that the IDE or SATA interface is plugged into the back of the drive.


Reassemble the external hard drive, reconnect the power adapter and reconnect the drive to the PC.


Attempt to access the files on the drive.

If the IO device error reappears, return to Command Prompt. Input "format /fs:fat32 <drive>:" into the command-line prompt.


Replace "<drive>" with the letter assigned to the external hard drive.


Press "y" when the message "Proceed with Format (Y/N)?" appears.

The process will format the drive, erasing all data on the disk.


If the drive still fails to function after format, you will need to replace the drive.


Hope this helps




Nov 25, 2012 | Western Digital WD5000AAVS 500 GB SATA II...

1 Answer

I/O error on Buffalo HD-PET500U2 Ext Hard Drive


The message "The Request Could Not Be Performed Because of an I/O Device Error" appears when Windows is unable to read the data on a storage device.


If this error message appears when attempting to access the files on an input/output (I/O or IO) device, such as an external hard drive, the file system on the drive could be damaged, the drive could be infected with a virus or the data connector inside the device enclosure could have come loose.


If troubleshooting the drive fails to fix the IO device error, formatting the drive might repair the device.

Connect the external hard drive to the computer.


Run an antivirus program.


Click the "Scan" tab or button, then click "Custom."

Uncheck all items in the list except for the drive letter assigned to the external drive.


Click "OK." Click "Scan" or "Scan Now" to run a virus scan on the hard drive.

Quarantine or remove any infections the virus scanner detects.


Click "Start." Input "cmd.exe" into the search field.

Press "Enter" to open Command Prompt. Input "chkdsk <drive>: /f /r" into Command Prompt.


Replace "<drive>" with the letter assigned to your external hard drive.

Press "Enter" to run CheckDisk on the drive.


CheckDisk will search for and repair detected errors or bad sectors.


Burn the files on the external hard drive to a set of DVDs or move the files to another drive, if possible.

If the IO device error reappears when attempting to move the files, disconnect the external hard drive from the computer.


Remove the power adapter from the drive.

Check the documentation included with the drive for instructions to take the drive apart.


If no instructions are available, contact the manufacturer for instructions or find out if disassembling the drive will void the drive's warranty.


Remove the screws securing the faceplate to the drive or from the edge of the enclosure. Insert the edge of a small, flathead screwdriver in between either side of the enclosure to wedge both sides apart.


Check the connections to the drive.

Confirm that the IDE or SATA interface is plugged into the back of the drive.


Reassemble the external hard drive, reconnect the power adapter and reconnect the drive to the PC.


Attempt to access the files on the drive.

If the IO device error reappears, return to Command Prompt. Input "format /fs:fat32 <drive>:" into the command-line prompt.


Replace "<drive>" with the letter assigned to the external hard drive.


Press "y" when the message "Proceed with Format (Y/N)?" appears.

The process will format the drive, erasing all data on the disk.


If the drive still fails to function after format, you will need to replace the drive.


Hope this helps




Nov 16, 2012 | Buffalo Technology Computers & Internet

1 Answer

There is no space on my hard **** pc i put all my doc on a hard **** ext put sill show full please help me brian




You could run the chkdsk utility

there are many ways or running the chkdsk utility


Click start run type cmd then type chkdsk/r/f which will scan for and attempt to recovery any bad sectors and automatically fix any corrupt files on your hard drive there are many ways of running the chkdsk utility or


Click start right click on my computer you should see your drive usually C: select properties click tools check now tick both boxes automatically fix files and scan for and attempt recovery on any bad sectors


then select check now, start should schedule this task when restart

it will only schedule on restart if its the Primary hard drive with an operating system on it


For USB drives click start control panel administrative tools computer management disk management right click on your drive select properties click tools you should see click check now click start two boxes

this process can be done on your primary hard drive C:


automatically fix files and scan for and attempt recovery of bad sectors place then a tick in both boxes then select check now start


you might tick one box then return after its finished the first repair then return and tick the second box you should not do anything while the chkdsk utility is in progress any input may damage this drive


I found that you get best results by ticking one box then returning after it has finished then tick the other box
you should have no input while the chkdsk utility is in progress any input may damage your computer and your hard / usb drive


then right click on your drive select properties to see how much space you have

then i would either transfer or cut and paste these documents onto either a pen / data traveller drive or an external usb hard drive

Personally i would go for the pen / data traveller i have heard of to many problems with external usb hard drives

Plug the external hard drive into your laptop or desktop computer.

Most external hard drives do this through a cable connecting the hard drive to the USB outlet on a computer.


Plug your external hard drive into a wall outlet if it receives power from an AC adapter rather than your computer.


or plug your usb pen / data drive into a usb port on your computer


Click start click on computer, you will see all of your drives. C: primary drive D: cd/dvd drive and E: or F: you usb drives

It will be located under the USB connecting drive, which is labeled with a letter ranging from "E:" to "K:".


Open the folder on your external hard drive where you would like to save the documents.

usually in my documents or if you want to save them to a specific spot so as not get them mixed up.


Create a folder if one is not present right click in my documents select new folder and name it lets say my personal docs 1


Move this window to the bottom right corner of your screen to be used in future steps.


Open the folder on your home computer where the files are being stored that you wish to transfer to the external hard drive.


These may be on the desktop, in "My Documents" or elsewhere in your computer.

If you are unsure where they are located, you can always search for them by file name by going to "Start" then "Search."


Right-click on the document, and select "Cut."


Click on the window showing your hard drive files to bring it into use on the screen.

Right-click on the white space in the window where you would like to transfer the files, and select "Paste."


Your files have now been deleted from their original location and transferred to your external hard drive in the folder you selected


hope this helps




Sep 28, 2012 | Hitachi Deskstar 7K160 HDS721616PLA380 160...

1 Answer

External Stopped working.


It sounds like the drive MAY be attempting to calibrate the head servo... which could indicate a fatal failure.

I would first try the drive on another computer. If same action, then I would put the drive in your refrigerator for a while and take it out and try it... IF you can access it, IMMEDIATELY transfer any critical files to a safe media and consider the drive marginal... I would attempt to reformat it (any files on it would be lost). Then run acomplete surface diagnostic before returning it to service. If it uses an external power source, check that.

Apr 16, 2010 | Iomega 1.5TB Desktop USB Hard Drive

1 Answer

Drive is detected by computer but when tried to access it, computer freezes up and cannot access external hard drive


First attempt to format it. If that doesn't works, restart your computer and acces the BIOS SETUP menu, and check if the drive is well read by the BIOS. If that doesn't work, then you may have to call the warranty.

Nov 20, 2009 | Western Digital External USB 2.0 80 GB...

2 Answers

Getting ticking noise from the computer and it does not recognise the drive


The arm for the hard drive is probably bad. That is the ticking sound. The arm is loose and not reading the platters. If you have data that needs recovered from the drive, I wouldn't run it any more. Take the hard drive out of the case and find another computer you can put the drive in as a slave. You can try putting the hard drive in a freezer for an hour or so, plug it into another computer and try to get files off of the drive. This might work for a bit until the drive gets warm then you'll have to freeze it again. Freezing the drive might tighten the arm up enough to read for a short time to maybe recover files but the drive is probably toast.

Oct 01, 2009 | Western Digital 320GB MyBook External USB...

1 Answer

Restore point lost


go to my computer and then click on the icon for that drive. look for the back up files dated july 3rd. if they are not there your back up failed at that time.

robert

Sep 02, 2009 | Iomega (33090) 250 GB Hard Drive

4 Answers

Files disappearing on external hard-drive (nexstar.3)


In this case you should use data recovery software to try recovering the files and data, provided those lost data are not fully overwrtten.

Be careful: Before your files are recovered, do not attempt to save more files to the external in case the original files are overwritten.

Feb 21, 2009 | Vantec 1 Bay NexStar 3 USB 2.0 External...

1 Answer

Freezing Upon Log-In attempt


red usually means that reading has encountered an error or that it has encounter a corrupt file thats why it freezes. try to recover those files using recovery software.

Dec 02, 2007 | Acomdata (HD250UE5-72) (HD250UE572) 250 GB...

4 Answers

Computer freeze on saving files to USB 2.0 External Hard Drive (and USB2 flash drive)


Suggest you look at the motherboard book to check if or how many USB connections are in fact USB 2 compatible. Most modern Motherboards only have 2 USB 2.0 Compatible connections, most are 3.0 or 4.0 compatible. Hope this helps, Malcolm Campbell.

Mar 12, 2017 | Belkin Hi-speed USB 2.0 5-Port PCI Card [...

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