Question about Kenmore Washing Machines

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Will not spin and found pieces of rubber underneath it.

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The Drive coupling & insert should be replaced.



1. Unplug washing machine.
2. Remove console. This can be accomplished in one of two ways depending on which type of console you have.
a. If the console has removable end caps, the caps lift off by prying on the top from the back of the washer. The cap will pull off towards you as you are facing the unit from the front of the washer. There will be a screw under each end cap that you will need to remove.
b. If the console does not have removable end caps, you will need to slide a putty knife under the front corner of each side and push in while lifting up. There is a retaining clip under each side that has to be released.
3. Once the console has been released it will lift up and fold back over the back of the washer in its resting position. Use care not to stress the small plastic hinges that hold it on. They can break easily.
4. Under the console will be two large brass colored clips. Take a large flat blade screwdriver and place it in the groove of the clip on the washer top. With the screwdriver firmly in the groove, push away from you towards the back of the washer. This will release the clips.
5. Disconnect the lid switch connector plug. This is the white colored plug on the washer top under the console.
6. Remove the washer casing. Open the lid of the washer. Using one hand, grip under the front rim of the washer opening. Do not grab the wash tub, just the casing. Tilt the washer case from the back first towards you, slide forward slightly, and then lift up. The entire case comes off exposing the wash tub and components.
7. Locate the water pump. It is a small plastic pump with two hoses connected to it, directly under the front of the wash tub. It is advisable at this point to drain the residual water from the wash tub. This will save you a lot of clean up time later. Here’s a helpful HINT: If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall. Connect the shop vac to the end of the drain line and pull a vacuum on it. This will quickly drain the residual water and leave you with little to no mess. If you do not own a shop vac, remove the lower hose from the pump and place a pan or a bunch of old towels under it & allow to drain.
8. Remove the water pump by removing the two retaining clips. The front of the clip pops off with a gentle pry of a screwdriver, while the back is in a keyed slot. Once released from the pump, turn the clip to remove from the slot. Pull the pump off the motor shaft and remove both hoses. HINT: This is a good time to inspect the drain lines for any debris that may have gotten lodged in the lines.
9. Install new water pump. You may have to rotate the motor shaft slightly to get the slot on the water pump to line up correctly on the motor shaft. Make sure you re-install the retaining clips correctly. Insert the keyed end first, then turn and snap them in place over the pump.
10. Re-install washer case. With the lid of the washer open, place grasp case under front rim and place it on the washer frame. While looking down through the washer lid opening, make sure the front lip of the case is placed UNDER the washer frame and rocked back onto the frame to ensure that the small cleats on the frame fit into the slotted grooves on the washer case base. If you do not get the case seated correctly it will rattle and vibrate while the washer is in operation.
11. Make the back of the washer fits into the washer casing on each side and reinsert the brass clips. Place the clip into the slot on the back of the washer first, and then forcefully push it into the opening on top of the washer. It will snap back into to place.
12. REINSTALL LID SWITCH CONNECTOR. It is easy to forget. If you do not reconnect it, the washer will not work correctly.
13. Reinstall console.
NOTE: This water pump IS NOT serviceable. Meaning, it does not come apart. You can, at times, manage to dislodge items that have become stuck in the pump by slowly rotating the shaft backwards (with the pump removed from the washer) while pulling the object free. Sometimes this works, but sometimes the seal becomes damaged. Panty hose, underwear and the under wire from bras are notorious for getting stuck in these pumps. HINT: It is STRONGLY recommended that you use small nylon garment bags while washing some of your smaller items like this.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Posted on Sep 11, 2010

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1 Answer

Washing machine stopped . prior load had tablecloth get caught underneath agitator. in pulling out the tablecloth two rubber peices came out that seem to allow for connection between motor and agitator....


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (110.#######) and you'll see a list of major sub-components with diagrams and parts.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump. This is likely why the machine drains.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.

Jan 05, 2011 | Kenmore Washing Machines

1 Answer

Kenmore washer will not spin moved out and underneath found a wagon wheel shaped black thing with four small plastic white parts?


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

Look in the section for the motor, pump gearcase and you'll see the Motor Coupler.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump. This is likely why the machine drains.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.

Dec 29, 2010 | Washing Machines

1 Answer

Washer won't spin, found rubber shavings under unit kenmore 90 series


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

Look in the section for the motor, pump gearcase and you'll see the Motor Coupler.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump. This is likely why the machine drains.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.

Dec 19, 2010 | Washing Machines

1 Answer

Washer fills with water and drains, but does not agitate or spin in any cycle. Black powder (rubber?) was found under the washer.


If you have found rubber chunks, then your bearing seal is shot and most likely your bearings are seized up or coupler is bad. Can you spin it by hand? Have you checked the belt to make sure it is still on the pulleys and in one piece? Those are the two most likely problems.

Feb 08, 2010 | Washing Machines

1 Answer

Kenmore 90 series tub won't spin on spin cycle. I can turn the tub when its off but it hard to turn manually. I can turn it from underneath easier with what seems to me is the clutch. Also it looks like a...


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (110.#######) and you'll see a list of major sub-components with diagrams and parts.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

What appears to be a gasket could be what's left of the motor coupler or it could simply be a vibration / sound deadening rubber band type piece that goes around the brake.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump. This is likely why the machine drains.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.

Nov 16, 2009 | Kenmore 24032\24036 Top Load Washer

1 Answer

My kenmoore 70 series washer will not agitate, fills up and makes an awful noise,,,looked underneath for belts and coulnd't find any? Can you help?


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts. Look at the section chowing the motor, gearcase etc.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission. It's used as a fail safe device and consists of three parts. Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes. The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.


Oct 12, 2009 | Kenmore Washing Machines

1 Answer

Agitator spins tub doesnt


GE USUALLY PUTS THE NUMBERS UNDER THE WASHER LID ON A METAL TAG. BUT I HAVE SEEN THEM ON THE REAR OF THE WASHER WHERE THE HOSES ARE LOCATED

Sep 16, 2009 | GE Profile WPSR3120WWW

1 Answer

Kenmore washing machine model 110 will not agitate.


Hi,
Older direct drive models depend on the lid switch for the spin/drain
only. So, if it is draining, you know it is not your lid switch, or
the motor for that matter. There is no belt on a direct drive machine.
The component that is in common with agitation and spin is the motor
coupler, which transfers energy from the motor to the gear case. Tilt
the washer back and look in the area between the motor and the
gear case, at the front of the machine, underneath. There will be a
plastic disk on the motor, a rubber spacer, and another plastic piece
on the gear case. More than likely, one or more of these 3 are broken.
You may see either plastic or rubber shavings on the ground. You can
press on the rubber spacer and if it can be depressed easily, that is a
good indication that trouble is present.

Replacing the components is easier when the cabinet is removed (you can
search on the internet how to do this), but from underneath, you
would...

1. Remove pump clips that hold it to motor, and swing out of the way.
2. Remove motor clips that hold it to gear case, and put it aside.
3. Remove and replace plastic coupler parts on motor and gear case,
correct placement is flush with respective shaft. You can use a long
1/2" socket and a hammer to assist. Place the socket on the plastic
piece and tap it into place.
4. Put rubber coupler piece onto gear case coupler piece, align motor
with that and start putting it all back together.

There actually is a heavy-duty coupler kit that is available, though
the regular duty kit is most common. A good parts counter will know
about this.

Thank you for contacting www.Fixya.com

Jul 26, 2009 | Kenmore 24032\24036 Top Load Washer

1 Answer

Washer wont spin


the the motor coupling ..unit want wash or spin,,,if you would lik to try your hand at replacing it lety me know,,onthejob

Feb 01, 2009 | Kenmore 24032\24036 Top Load Washer

1 Answer

Whirlpool washer repair


is the belt still attached at the back

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