Question about Maytag Neptune MAH5500B Front Load Washer

1 Answer

My Maytag Neptune washer was 2 minutes into a normal cycle when it stopped. I tried unplugging it, waiting a few minutes and plugging it back in and starting it. The door immediately locks and unlocks and the cycle does not start again. The clothes are wet and there is water in the washer from the initial, abbreviated cycle. There are no codes displayed.

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  • adshantz Jul 29, 2009

    Where is the drain?

  • adshantz Jul 31, 2009

    Vey helpful. Thank you. We are back up and running (or rather washing)!

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  • Master
  • 2,777 Answers

Well, since you have already tried unplugging and replugging power then inspect the drain hoses and remove any kinks. Take a look at the drain, too - if it's clogged, call your usual drain service person.

Then close the washer door and firmly press the START/STOP button. In a few moments, after the door locks, the washer should begin to spin. (For your safety, the washer will not tumble or spin unless the door is closed and locked.)

You should also try to verify that the power outlet is getting full power, you may want to try flipping the circuit breaker to reset it.

If this doesn't work, please contact Customer Service at 1-800-688-9900 for toll-free assistance and service scheduling if necessary.

Hope this helps! Sorry to hear about your problem, those are very good units so this is quite unusual.

Tim

Posted on Jul 29, 2009

  • Tim Grayson
    Tim Grayson Jul 29, 2009

    The drain is on the back of the unit, usually with a hose attached to it going into a physical drain in your wall / on the floor.

    Also I just checked and there is a possible recall on your unit. This issue could be related to the recall, check it out at:

    http://www.washerrecall.com/

    Let me know!

    Thanks
    Tim


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Other Codes
* If your Maytag Neptune washing machine displays any codes that are not listed above, contact Maytag Neptune Priority One Service for assistance. Maytag Neptune Priority One Service: (888) 462-9824


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