Hi laura.
try this..if this does not work go to the link at the bottom and see if you can find out more.
Why is my Netflix not working on my iPad?
The first thing to try is resetting the Netflix app. Open your iPhone Settings -> Scroll down until you see Netflix -> Tap on Netflix -> Tap on Reset -> Press your Home Button. Open Netflix again and sign back in. If that doesn't fix the problem try restarting your iPhone or iPad.15 Oct 2015
14 Common Netflix Problems & Fixes - Gotta Be Mobile
Why does my Netflix not open on my iPad Google Search
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