Question about Office Equipment & Supplies
Hello there, sorry to hear about your trouble with the printer. It sounds like the sensor for the door / access flap is acting up. The first thing you will want to do is to open and close the access door a few times to see if you can get it to reactivate. This access door is on the top of this printer and it may have been bumped or dislodged somehow, so opening and closing it may take care of the issue.
If it doesn't, then make sure the panel is in the closed, regular operating position. Then go ahead and power down the printer. Once it is off, go ahead and UNPLUG the power from the actual printer, either at the back of the printer or from the wall / power strip. Leave it unplugged for a good 2 minutes at least, then plug it back in. Power up the printer and check if the message has gone away. If it has not then the actual sensor on the printer door has failed or is severely malfunctioning. You will need to give HP a call to find out if it is still under warranty, if it is this is definitely covered. Their number is 800-474-6836
Hope this does it for you!
Posted on Jul 29, 2009
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Posted on Jan 02, 2017
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