Question about Microsoft Computers & Internet

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I have an eight year old desktop computer with windows XP. I cannot get it to close or restart. The only way to do this is to unplug from the mains. HELP !!

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  • 17 more comments 
  • dajmac Jul 29, 2009

    Hello there

    Most time it starts up normally when I switch on the power. However very occasionally I only get a black screen, so I switch off and then repower. Once started the computer then works normally. When I go to start and then shut down or restart, the screen flickers a bit but then stays on - nothing happens. Hope this helps.

    David

  • dajmac Jul 29, 2009

    The desktop stays on with all the icons showing.

  • dajmac Jul 29, 2009

    Sorry about the delay.On trying to switch off the first time, only the Outlook Express icon ( the last program I had come out of ) flickered. On the second attempt - no flicker anywhere. Have restarted and gone to event viewer. It shows 905 events from the 20th to today. Some are information, most are yellow warnigs and refer to Quickcam.(see below) There is one error message each time on startup referring to Hallmark Card Studio. This is a program I uninstalled some time ago, but a window appears on startup which I then delete.

    ERROR Source: MSiInstaller Category: None Type: Error EventID: 11706 Description: Product Hallmark Card Studio - error 1706. No valid source could be found for the product. The Window Installer cannot continue.

    WARNING Detection of product "(364EC092-93CF-4DDC-9D7A-7278452028EO)" feature Quickcam failed during reqest for component "(62BA7C13-20BB-41F7-A6A4-482632CE53D4)" A further message on another nearly identical added "The resource HKEY_current_user\ Software\Logitech\ Quickcam10\desktop shortcut key does not exist.

    Hope this makes sense

    David



  • dajmac Jul 29, 2009

    I will do as you say in "safe mode" but unfortunately I will have to break off for a while. It is 8.30pm here in England and I have to go out. Will carry on tomorrow and let you know how I get on.

    David

  • dajmac Jul 30, 2009

    Hello again

    I have just gone into Safe mode and once it was running hit "turn off". It then switched off normally. However when I restarted in normal mode it would not then switch off. As before the Outlook Express icon (the last program open) flickered, and I had to pull the plug.

    When I started in normal mode the Windows Installer window I mentioned appeared with the message "Please wait while Windows configures Hallmark Card Studio. Gathering required information starts, but does not finish. After I hit Cancel the window disappears. Can this be causing the problem?

    David

  • dajmac Jul 30, 2009

    Here we go - no sign of Hallmark

    NvCpl ; nwiz; NvMcTray; CTHELPER; UpdReg; ADGJDet; DrgToDsc; RoxWatchTray; MotiveSB; MSASCui; Communications_H... ; qttask; Reader_sl; Quickcam; realsched; StxMenuMgr; MouseDriver; WirelessManager; ctfmon; E_SBC; setup; GoogleToolbarNotifier; msmsgs; RegTool; AdobeGammaLoa... ;broadband medic; EventPlannerRemi.. : LogitechDesctopM... ; Register

    David

  • dajmac Jul 30, 2009

    Have unticked the boxes you suggest and also removed the Registry Tool via "Add-Remove". However restart still does not work, so presumably the changes cannot take effect. Shall I "pull the plug" ?

    David

  • dajmac Jul 31, 2009

    Hello

    I have done exactly (I hope) as you recommended in safe mode The only difference was that "communications H" was unticked so I left it like that. In safe mode I hit restart and It worked ok starting up in normal mode without trouble. I ticked the System Configuration Utility box about not showing and it has not since appeared.However the machine still will not switch off or restart in normal mode.Also the Windows installer window about Hallmark Card Studio still appeared when I started up. HELP !!

    David

  • dajmac Aug 01, 2009

    Firstly can I thank you for your patience.It is now Saturday afternoon so I do not expect you to reply until Monday. I'm afraid it will still not switch off in normal mode. I went into safe mode and found two Roxio programs (but none of the three others). When I tried to remove them in safe mode I got a message "The windows Installer service could not be accessed.This can occur in safe mode or if windows Installer is not correctly installed. Contact your support personnel for assistance". I then closed down OK in safe mode and successfully removed them in normal mode - tried switching off again but no luck.

    I then went to My Computer-Devise Manager. None of the programs listed had red or yellow against them.

    About Hallmark. As you asked I downloaded Windows Installer Clean Up and it is on my desktop as "msicuu.exe". However when I try and open it I get a "Windows Script Host" window saying Can't find script engine VBScript for script "C:\DOCUME~1|DAVIDM~1\LOCALS~\Temp|IXPOOO>TMP\StartMsi.vbs"

    To my great surprise in looking through add - remove programs I found Hallmark Card Studio still listed.I could have sworn I had removed it. However when I now tried, I got a message "Error 2738. Could not access VBScript run time for custom action.

    David

  • dajmac Aug 03, 2009

    Thanks for your reply of the 1st. I am afraid that I have only just been able to get back in front of the computer. Sorry about the delay.

    I have hit a problem following your notes. All OK up to 8 when I go back into safe mode. Having both right and left clicked My Computer I cannot find Windows. Then after going into My Computer again I tried Manage, but right and left clicking that still did not produce Windows.Where do I go from here to complete 8,9 & 10?

    Regards

    David

  • dajmac Aug 05, 2009

    Hello again

    I am pleased to report partial success. Following your instructions 1 - 11,Hallmark did not try to come on when I restarted. Gone and I hope never to return. Many thanks.

    However I'm afraid that Windows is still not switching off. I followed your instuctions 1 - 9 the only difference being that in the SYSTEM32 folder I could not see DEVLDR but there was devldr32.exe and I deleted that.

    David

  • dajmac Aug 05, 2009

    Hi

    I have watched closely on shutdown.When you first hit turnoff nothing happens until the three choices - turnoff, restart, logoff - appear. and you hit turnoff again. Then the whole screen flickers, and for the first time tonight, greys out, but all the icons, start and the system tray remain. There are three items on the system tray - update, Norton Security and Virgin ( the radio router to my wife's laptop) a further three -mouse driver, Windows Messenger and Safely remove hardware - are hidden.As far as I could tell there was no activity on any of the system tray icons.

    When I first started up ( before Windows opening appeared) there was a long message from Windows It scroled down rapidly and the only part I could copy was "CHKDSK is verifying the files (stage 1 of 3) deleting corrupt attribute record (128, " " )from file segment record 52961." There was an awful lot more - never happened before. No sign of Hallmark !

    Hope it all makes sense.

    David

  • dajmac Aug 06, 2009

    Hello again

    Congratulations. In answer to your question 8 - the machine shut down normally.

    The programs I unticked in "Start Up" were :- NvCpl : nwiz : NvMcTray : CTHELPER :UpdReg :

    ADGJDet : MSASCui : Quickcam : MouseDriver : Wireless Manager : ctfmon : GoogleToolbar Notifier : msmsgs : Event Planner Re... : Logitech Desktop M... Presumably one or more of these is the rogue. When I switched on again I had a window appear "System Configuration Utility" which warned of the changes and wanted me to start in normal mode Next step please.

    David

  • dajmac Aug 10, 2009

    Hello again

    I am sorry about the delay in replying to yours of the 6th. I followed your instructions but after 4 the computer would not restart once, let alone the second time. However I carried on , unticking one and replacing the previous one, all through the 15. No time would the computer restart. This was all done in normal, not safe, mode. I then thought I would try another way. So I unticked everything, ready to add the programs one by one, until the rogue was found. However to my horror the machine would not switch off as it had done previously with all unticked. HELP

    David

  • dajmac Aug 11, 2009

    Hi

    Thanks for yours of the 10th. I have not yet carried out your instructions because of a development tonight. Having read your message I went as usual to turn off,and Windows said it had 10 updates to instal before shutting down. It then installed these and then, beleive it or not, the machine shut down normally. I started in normal mode and thought I would check start up on systems config before calling you. There are only four items ticked namely.:-NvCpl : ctfmon : msmsgs : Google Toolbar Notifier, When I last switched off I am certain that the usual 15 were ticked.I turned off again and it worked. What next ?

    David

  • dajmac Aug 13, 2009

    Hi

    I really think you've cracked it. I have turned off / restarted in normal mode a few times and every time it's started normally. One odd thing was that although I had unticked ctfmon,applied and restarted, I found it came back ticked. However having done it again, it remains unticked.

    Now that we are (hopefully) there I have just three questions:-

    Will leaving start up in selective mode and with just three ticked items be OK ?

    At present every time I start up the Systems Configuration Utily window comes on. Is it now safe to tick its "don't show this message again" box ?

    How do I get the sound card back working ?

    Many thanks

    David

  • dajmac Aug 13, 2009

    Hello

    The only update I could find for installing is XP service pack 3. My brother in law who knows much more about computers than I do has previously warned not to instal this as he had so much trouble with it. So I did not instal it - but I will if you feel it will help.

    I then went to the Sounds and Media list. 8 items :- audio codecs : Creative Game Port : Creative SB Live Series : Legacy audio drivers : Legacy video capture device : media control devices : unimodem half - duplex audio device : video codecs. These are clear except for Creative SB Live which has a red cross against it.

    Incidentally ctfmon is back again ticked in the start up list !

    David

  • dajmac Aug 17, 2009

    Hello There

    I think after all your efforts, which I very much appreciate , we are there. The sound card is back (with one update) and every thing is switching off and restarting as it should. Furthermore I have installed Service Pack 3 without any of the problems forecast by my brother in Law !

    Many thanks for all your patience. I shall now be hitting the "Accept This Solution"

    Kind Regards

    David

  • dajmac Aug 18, 2009

    You have shown great patience in fixing what proved to be a multitude of problems.I would recommend your service to any friends who get into difficulties. Many thanks again.
    David

×

1 Answer

Hi there

This sounds fixable to me but I'll need to work with your and ask a few questions to pinpoint the cause of the problem.

Does the computer otherwise work normally? So you can use your programs and do your day-to-day work on it?

If so, what happens when you go to Start > Shutdown, and try to shutdown the computer. Please describe what happens after doing this.

Regards

nLinked

Posted on Jul 29, 2009

  • 16 more comments 
  • Anonymous Jul 29, 2009

    Thank your for the information, dajmac.



    When you click shutdown or restart, you say the screen flickers a bit. At this point, does it still stay on the desktop screen where you can see all the icons and Start button, etc? Or when you click Shutdown, does the desktop disappear and it says its about to shutdown but hangs there?



    Sounds like a program is getting stuck somewhere stopping the shutdown process. Please let me know the above and we'll try to identify the cause of the hang. Appologies for delayed replies.



    Thanks



    nLinked

  • Anonymous Jul 29, 2009

    Thank you for confirming.



    What I'd like you to do is login to the computer so everything is normal. Now shutdown the computer, and make a note of the time (as that on your computer screen, bottom-right) that the screen flickers and then hangs/stops shutting down.



    Now try shutting down again. Does it shutdown now? If not, turn off the computer by the power cable (or hold the power button for 4 seconds).



    Turn the computer on and login.



    Go to Start > Control Panel > Administrative Tools > Event Viewer.



    In Event Viewer, go through the Application and System logs, and look for any errors (they should have yellow or red icons) that ocurred at the time you noted when the system stopped shutting down.



    Let me know the basic details of those errors (you can double-click on them and copy the error message and paste it here for me).



    If you get stuck just let me know.



    Thanks



    nLinked

  • Anonymous Jul 29, 2009

    Thank you so much for the information. I think we can do something to try and resolve this.



    Let's try disabling unwanted programs. Before doing this, I would like you to test the following for me.


    1. Start your computer, but, as it is starting, as soon as you turn it on, keep tapping the F8 key. Don't stop. If you see the Windows XP boot screen (the one with the green or blue dots sliding side to side, its too late and you'll have to try again.

    2. Eventually, you will see a black screen with white text. Select the Safe Mode option and press Enter

    3. It will load into Safe Mode (can take a few moments)

    4. Once logged in (log in if you need to), you will see the text SAFE MODE appear on all corners of the screen

    5. Once loaded and onto your desktop, shutdown the computer.

    Did it shutdown successfully from Safe Mode?



    If you cannot find Safe Mode, let me know. It is important we try to enter safe mode.



    Thanks



    nLinked

  • Anonymous Jul 29, 2009

    No problem at all. Looking forward to hearing from you.



    nLinked

  • Anonymous Jul 30, 2009

    Thank you very much for trying the Safe Mode method. This confirms it is a program that is causing the shutdown hang. It may very well be the Hallmark installer and/or some other programs.



    Let's try and identify the problematic program.




    1. Please go into normal mode, and then go to Start > Run. Type in msconfig and press enter.

    2. Once the window opens, go to the Startup tab (or similar)

    3. Please give me the names of all the programs in this list under the Startup Item column (first column). You may need to resize the column to make longer names appear fully.

    The idea is to identify programs which you no-longer use (such as Hallmark) and stop them from starting up. Although Hallmark may be the cause of the fault, I can help identify others which may help prevent future problems and speed up the startup and shutdown of the system.



    I look foward to your reply.



    With regards



    nLinked

  • Anonymous Jul 30, 2009

    Thank you for providing the list. In my experience those are a lot of startup items for a normal computer. But it does build up over time and I shall help you maintain then.



    From the items, I have picked out the following which you can untick if you do not use the programs they come from:


    • DrgToDsc (untick if you don't use Roxio CD burning software)

    • RoxWatchTray (untick if you don't use Roxio CD burning software)

    • MotiveSB (Safe to untick. Part of your broadband software - won't affect your Internet connection)

    • qttask (safe to untick)

    • Reader_sl (definately untick, slows down startup, not required if Adobe Reader is already installed)

    • realsched (updater for RealPlayer. Not needed in most cases. Will update itself when launched. Safe to untick)

    • StxMenuMgr (part of your Seagate FreeAgent external hard drive. Untick if you don't use this software)

    • E_SBC (I honestly have no idea what this is. If I were you I would untick it to be safe)

    • setup (definately untick. This must the setup launcher for Hallmark)

    • RegTool (untick and remove this program from Control Panel if you don't need Advanced Registry Cleaner. Programs like this have a tendancy to make Windows unstable over time).

    • AdobeGammaLoader (untick if you don't use/have Adobe Photoshop)

    • broadband medic (definately untick. Usually bundled with your broadband CD. Known to cause issues with Internet browsing and maybe even shutdown)

    • Register (part of your soundcard software which prompts you to register you details with them for marketting purposes. Definately untick, not required)

    From the following, I can't figure out what they are. If you'd like me to find out, please go to msconfig again, and resize the column to view the rest of the text:


    • Communications_H...

    In my opinion, I would untick all those listed above unless you absolutely know you have a need for some. In most cases, the program's they're assigned to will still carry on working. All unticking them will do is stop them loading at startup.



    I do feel the setup one is Hallmark, and may be the cause of the issue.



    Untick the above (you can always re-tick in future if you need to), then press OK to close the window. When asked to restart, say Yes. When your computer loads up, you'll get a message saying your startup has been modified. Just tick the box on it which tells it to stop telling you this and say OK.



    Let me know how this goes.



    Regards



    nLinked

  • Anonymous Jul 30, 2009

    Guess we'll need to try that same procedure in Safe Mode. To make it easier for you, I've listed the items in MSCONFIG which you should untick neatly below. Please boot into Safe Mode again (pressing F8 upon startup), and then untick the following and apply again from Safe Mode:


    • DrgToDsc

    • RoxWatchTray

    • MotiveSB

    • qttask

    • Reader_sl

    • realsched

    • StxMenuMgr

    • E_SBC

    • setup

    • RegTool (if available)

    • AdobeGammaLoader

    • broadband medic

    • Register

    I do feel we're almost there. It must be a program issue. There is still more we can try but the above will be the first procedure. After unticking them from Safe Mode, restart into normal mode. Then, attempt shutdown.



    Let me know how it goes.



    Best regards



    nLinked

  • Anonymous Jul 31, 2009

    Thank you for your reply. I think we might be on to a solution!



    Earlier we identified a Roxio program in MSCONFIG. It is nortorious for causing shutdown hangs. I have a very good feeling it may be the cause. May I ask you to go into Safe Mode, and remove every program with the words Roxio, Adaptec, Easy CD, and Direct CD from Start > Control Panel > Add or Remove Programs, and remove these completely.



    Now restart your computer into normal mode (after removing the programs above), and try restarting. Is the problem fixed?



    If not, as indicated by a successful shutdown in Safe Mode, your normal mode shutdown problem is being caused now by either a program, or hardware driver. In Safe Mode, none of these drivers are loaded so we need to pinpoint which driver or program is causing the hang. Please do the following:


    1. Go to Start > right-click My Computer > Manage

    2. Click on Device Manager in the left pane

    3. In the right pane, you will see a list of devices. Please let me know which ones - if any - have yellow or red symbols next to them.

    _________________________________________________



    Now, about the Hallmark problem, let us try remove the Hallmark Windows Installer:


    1. Download and install Windows Installer CleanUp Utility here

    2. After installation, go to Start > All Programs > Windows Install Clean Up

    3. Look carefully through the list for any instances of Hallmark or similar

    4. Select it, and click Remove

    5. Do this for all Hallmark items, then close the program

    6. Restart (guess you'll have to force it off again this time) and see if the Hallmark problem is gone. Please let me know.

    I look forward to your reply. And thank you for continuing to try my advice. I have a feeling we're almost there, but sometimes it takes a number of methods to target the exact cause.



    Regards



    nLinked

  • Anonymous Aug 01, 2009

    Thank you very much for your reply.



    Seems like we're almost there each time but another problem pops-up in its place :)



    Thank you for providing the error messages clearly. Let's try and solve the Hallmark issue first:



    1. Click Start, Run and type: regsvr32 %systemroot%\system32\vbscript.dll


    2. Press enter key


    3. If the registration was successful, you should now see the following message: DllRegisterServer in vbscript.dll succeeded.


    4. Press OK


    5. Now lauch the msicuu.exe program downloaded earlier to try and install it. Hopefully the script error will not appear this time. If it installs successfully, please continue with the following steps.

    6. After installation, go to Start > All Programs > Windows Install Clean Up

    7. Look carefully through the list for any instances of Hallmark or similar

    8. Select it, and click Remove

    9. Do this for all Hallmark items, then close the program

    10. Restart (guess you'll have to force it off again this time) and see if the Hallmark problem is gone. Please let me know.

    ___________________________________



    The shutdown problem may continue to require troubleshooting and I am delighted to continue to assist. I'm glad you were able to remove Roxio from normal mode (please correct me if I am incorrect).



    I would like to temporarily remove your soundcard drivers. I believe your soundcard is a SoundBlaster Live as gathered from the MSCONFIG list you provided earlier. Older SB drivers are known to cause the shutdown hang.



    To remove them (you will lose sound I'm afraid but if this helps I'll let you know how to get sound back):



    1. Go into Safe Mode



    2. Go to Start > right-click My Computer > Manage

    3. Click on Device Manager in the left pane

    4. In the right pane, you will see a list of devices. Please expand the Sounds, multimedia and audio devices category (or similar, should be near the bottom, click it's + sign).

    5. Look for any devices under that category called SBLive, or SoundBlaster, or Creative). Right click on it (or them if there are many), and click Disable.

    6. Restart the computer back into Safe Mode again

    7. Go to Start > My Computer > WINDOWS > SYSTEM32 folder, and delete the DEVLDR file.

    8. Fully shutdown the computer

    9. Start the computer into normal mode, login and shutdown. Does it work?

    I look forward to your reply.



    Kind regards



    nLinked

  • Anonymous Aug 03, 2009

    It is great to hear from you again. No problem about the delay - I'm still here to assist.



    I am very sorry about my instructions, I made a small mistake by missing out the C:\ folder. The corrected instructions are below, please follow step-by-step:


    1. Go into Safe Mode

    2. Go to Start > right-click My Computer > Manage

    3. Click on Device Manager in the left pane

    4. In the right pane, you will see a list of devices. Please expand the Sounds, multimedia and audio devices category (or similar, should be near the bottom, click it's + sign).

    5. Look for any devices under that category called SBLive, or SoundBlaster, or Creative). Right click on it (or them if there are many), and click Disable.

    6. Restart the computer back into Safe Mode again

    7. Go to Start > My Computer > C:\ > WINDOWS > SYSTEM32 folder, and delete the DEVLDR file (you'll have to look for it in there).

    8. Fully shutdown the computer after deleting the DEVLDR file

    9. Start the computer into normal mode, login and shutdown. Does it work?

    By the way, the above is for the removal of the soundcard driver to see if it will stop the shutdown hang. I'm not sure if you saw/missed my reply about the Hallmark issue, so I have provided those steps below again incase you missed it:



    This is to try and solve the Hallmark issue:



    1. Boot into Normal Mode

    2. Click Start, Run and type (very accurately): regsvr32 %systemroot%\system32\vbscript.dll

    3. Press enter key

    4. If the registration was successful, you should now see the following message: DllRegisterServer in vbscript.dll succeeded.

    5. Press OK

    6. Now lauch the msicuu.exe program downloaded earlier to try and install it. Hopefully the script error will not appear this time. If it installs successfully, please continue with the following steps.

    7. After installation, go to Start > All Programs > Windows Install Clean Up

    8. Look carefully through the list for any instances of Hallmark or similar

    9. Select it, and click Remove

    10. Do this for all Hallmark items, then close the program

    11. Restart (guess you'll have to force it off again this time) and see if the Hallmark problem is gone. Please let me know.

  • Anonymous Aug 05, 2009

    Thank you for your reply. I am delighted to hear the Hallmark issue is solved.



    Just to confirm, when you try to shutdown in normal mode, does nothing at all happen after clicking shutdown? So apart from any flickering, do you still see the desktop and Start menu and everything when you have clicked Shutdown?



    If so, do you notice any icons in the system tray (near the time at the bottom-right) start closing away right after you click Shutdown? If so, which icons remain there?



    Looking forward to your reply



    nLinked

  • Anonymous Aug 05, 2009

    Thank you very much for these details.



    It seems to me Hallmark is long-gone and never to return ever again now :-) But it also seems me now that it is one of those tray programs you have mentioned that is causing the hang. They shouldn't, they all seem popular and genuine enough, but they don't normally load in Safe Mode, and it is this that leads me to believe one of those may be the cause.



    Please try the following:


    1. Go into Safe Mode

    2. Go to Start > Run > MSCONFIG (and press enter)

    3. Go to the Startup tab as before

    4. Make a note somewhere of the items which are currently ticked

    5. Now untick them all

    6. OK everything to save changes and restart into normal mode

    7. Once logged into normal mode, shutdown.

    8. Did it shutdown? Anything new happen?

    Looking forward to your reply



    nLinked

  • Anonymous Aug 06, 2009

    This is great news! As originally thought, it is one of the programs, and I have a feeling it is linked to your soundcard. I'm glad Windows was able to shutdown in normal mode (please correct me if I misunderstood).



    These were the programs you unticked:

    NvCpl : nwiz : NvMcTray : CTHELPER :UpdReg : ADGJDet : MSASCui : Quickcam : MouseDriver : Wireless Manager : ctfmon : GoogleToolbar Notifier : msmsgs : Event Planner Re... : Logitech Desktop M...



    We need to perform some trial and error, preferably in the following order. What I'd like you to do is:


    1. Go into normal mode

    2. Go to MSCONFIG > Startup tab

    3. Tick ALL of those programs listed above except for CTHELPER

    4. Restart back into normal mode again

    5. Ignore the System Configuration message.

    6. Restart again right now back into normal mode again

    7. Did it shutdown? If so, CTHELPER was the cause of the problem.

    If it did not shutdown:


    1. Go into normal mode, tick all of the programs including CTHELPER, but untick ADGJDet

    2. Restart

    3. Restart again

    4. Did it shutdown? If so, ADGJDet was the cause of the problem.

    If it did not shutdown again, keep repeating the above process by ticking all those from the list at the start of this reply, and now untick only ctfmon. Restart twice (it must be a double-restart or the test won't work).



    The above is the order I'd like you to try. Once you get a successful restart, let me know which one of the programs it was that allowed the shutdown by unticking it.



    Good luck!



    nLinked

  • Anonymous Aug 10, 2009

    Thanks for your reply. Let's see if it is now a program issue or a driver issue.



    First (please do this again just in-case):


    1. Go into Safe Mode

    2. MSCONFIG

    3. Untick all Startup items

    4. OK and restart to save changes

    5. Boot into normal mode

    6. Restart

    7. Did it restart or turn off successfully? If yes, it's a program issue.

    If no, do this:


    1. Go into Safe Mode

    2. MSCONFIG

    3. On the General tab, put a dot in Diagnostic Startup

    4. OK and restart into normal mode

    5. Restart or Shutdown

    6. Did it shutdown this time? Anything different happen when attempting to shutdown?

    Look forward to your reply.

  • Anonymous Aug 11, 2009

    Looks like the MSCONFIG has been helping. Not sure what's happening with the 15 items now being unticked automatically (apart from the 4).



    The 4 items you mention which are currently ticked (apart from ctfmon) are safe to have ticked. I would also disable ctfmon as it is not required.



    Restart back into normal mode, and shutdown the computer. Does it work? Try this one more time (shutdown and not restart). Is it still working?



    If so, I would assume the work we have done has finally paid-off :)



    The updates are most likely security patches so should not have had an effect on the shutdown behaviour.



    Let me know how the above goes.

  • Anonymous Aug 13, 2009

    Will leaving start up in selective mode and with just three ticked items be OK ?
    At present every time I start up the Systems Configuration Utily window comes on. Is it now safe to tick its "don't show this message again" box ?
    How do I get the sound card back working?



    Hi there



    I think we're almost there!



    Yes, you can leave it in Selective Startup mode if everything else appears to be OK.



    You can also tick the Do not show... message for the Sys Config prompt.



    As for the soundcard, please try going to Start > All Programs > Windows Update (or Microsoft Update). Use that to do a scan for updates but choose the Custom option (not Express). Once it finds updates, see if any of those are hardware updates. If so, check if any of the hardware updates are related to your soundcard. If so, tick it and install it.



    If Windows Update can't find it, please go to Start > right-click My Computer > Manage > Device Manager. Open the Sounds and Multimedia Device category (or similar) and let me know the list of items under there and if any of them have red or yellow icons.



    Thanks.

  • Anonymous Aug 13, 2009

    dajmac, you should definately be installing SP3. It is a massive security update with new performance features. I would not stick back with SP2 or which ever you are on. Once you update to SP3, going to Windows Update again will reveal the next important set of updates that are currenly hidden (as you're not on SP3). The current updates released recently are very critical security patches. So when you have time, I would recommend the update - and then do Windows Update again and again, restart between each until there are no more updates (that's how it tends to work).



    Before you do though, I couldn't identify your audio device model from that list (I know it's a SoundBlaster Live, just not sure which model). Try to install the latest drivers for it using Creative's auto-update here. It will detect the correct product, then go ahead with the install.



    Let me know how it goes. Don't worry about ctfmon reappearing. The update above should sort it out and hopefully not bring back the restart issue.



    Thanks

  • Anonymous Aug 17, 2009

    It's great to hear from you again! I am so glad the problem as been resolved in the end. Not only now is the problem solved and the soundcard working again, but you're now on XP SP3 with the latest in important security patches.



    It has been an absolute pleasure assisting you, and I would be grateful if you would be happy to accept/rate my solution.



    Thanks.



    Best regards



    nLinked

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