Question about Dell Inkjet 720 Printer

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My daughter just pulled off a small grey strap from inside the printer where teh cartridges are and there is a spring too - where shoudl this go? Now the cartridge block just snaps from side to side really quickly. I took it to a repair shop and they said a clip has snapped???

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If you took it to get serviced and they told you that the clip has "snapped", they probably mean that it's broken and a replacement part is needed which you can most likely order from Dell.

If not, you may have to get a new printer, but you can pick them up fairly cheap at Wal-Mart, Staples, etc...

I hope this helps :)

Best Regards,

James Trageser

Posted on Jul 29, 2009

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I have a hp psc 1517 and there is a thin strip of plastic behind the ink cartridges, my daughter pulled it out can it be put back in and if so how


Sounds like you are refering to the encoder strip. It is a thin clear piece of plastic with little black lines all the way accross the length of it. The printer has a sensor on it that reads these lines so that the carriage assembly knows where it is inside the machine. It is usually spring loaded on one end of it. Both ends of the encoder strip have a notch on it. One side of the encoder strip hooks onto a fixed mount through one of the notches, the other side hooks onto a spring loaded mount. If your daughter didn't pull it all the way out of the machine it is a bit easier to reinstall because all you need is something skiny and long like a pair of needle nose pliers to reattatch it to both of the mounts. If it is all the way out the strip needs to be threaded back through the sensor on the back of the carriage assembly(the thing you intall the ink cartridges into). Hope that helps a bit. It is a simple problem for a tech to fix but could be more difficult if you are trying to do this without removing any of the covers.

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Lexmark z53


You will need to do the following diagnostic tests to determine the exact cause of the error: · Remove the ink cartridges · Perform the self test (test B below) · Test the ink cartridges A. To remove the ink cartridges: Switch the printer on by pressing the green button. Open the front cover of the printer. The cartridge carrier should move to the center of the opening. Remove both cartridges. If the carrier does not move to the center of the opening, you will need to remove the cartridges by hand. Turn the printer off and remove the power supply cable (the small circular one) from the back of the printer. Open the front cover of the printer. Inside the printer, locate the silver metal carrier bar on which the print carriage slides. Locate the black rubber carrier belt above the carrier bar. This belt has tracks on its inner portion. Grab the top portion of the belt and move it toward the right. As you move this, the ink cartridge carrier will move to the left. Continue to move the belt until the carrier is in the center of the opening. Now pull both cartridges out. B. To perform the self-test: Disconnect both the power cable and the USB or parallel cable. After one minute has passed, plug the power supply cable (the small black circular one) back in. (This step is necessary to reset the printer.) Turn the printer off by pressing the green power button. Hold down the grey paper feed button. Turn the printer on by pressing the green button. After the printer begins to feed paper, release the grey button. Once the paper exits the printer, press the green button to turn the printer off. If the power light blinks twelve times while no cartridges are installed, there is a problem with the printer. If this is a new purchase, you can also exchange the printer at the point of purchase. If the paper went through the printer as if printing was occurring, you will need to do some more testing. Continue as instructed below. C. To test the ink cartridges: Open the front cover and insert only the black ink cartridge. Make sure that you push it back until it snaps into place. Close the front cover. If the light flashes twelve times, there may be a defect in the black cartridge. If not, proceed to the next step. Turn the printer off using the green power button. Hold down the grey paper-feed button. Turn the printer on using the green button. After the printer begins to feed paper, release the grey button. Once the paper exits the printer, press the green button to turn the printer off. If the light flashes twelve times, there may be a defect in the black cartridge. If a page came through with a black line, your black cartridge is working properly. Now you need to take the black cartridge out and perform the same steps with the color cartridge. If the light flashes twelve times, there may be a defect in the color cartridge. If a page came through with colored lines, your color cartridge is working properly. If one of the cartridges is causing the problem, you will need to replace that cartridge. If it is a new cartridge, please exchange it at the point of purchase. Good luck

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5 Answers

Error 1200


Lexmark X4270 Error 1200 Fix - Click here for document link

1. Unplug printer from wall and remove power supply.

2. Unplug any phone lines or USB cords connected.

3. Remove printer attachments, paper trays and phone.

Figure 1 - Printer paper holder and completed print tray

4. Lift the front cover of the printer and remove the white rubber bar by pulling the blue lever on right towards you.

Figure 2 – Top view of printer showing the white rubber feed bar with purple attachment

5. Remove the screws underneath the front cover (6 screws), back of printer (2 screws), and bottom of printer (1). View the images below to find where to remove the screws.

Figure 3 - Top view of printer showing which screws to remove.

5. Cont…

Figure 5 - Bottom view of printer. Image on left is cover to screw. Gently remove ribbon cable to reveal the gold screw beneath

6. Flip the front cover open and gently lift the top of the printer cover. Keep front cover open.

7. Remove the ink cartridges out of their carriage.

Figure 6 - Displays ink cartridge carriage with ink cartridges removed.
Caution: Electrical hazard. Keep hand and metal pieces clear of board or any other electrical wires or parts.

NOTICE: The ink cartridges are all the way to one end. If the X4270 is plugged in, the cartridge carrier is stuck and doesn’t move. After further investigation a noticeable small black plastic lever is preventing the ink cartridges from moving. Photo below shows lever up and down (cartridges already moved in image below).

Figure 7 - Shows inside of X4270 and the lever that causes error #1200. Image on left displays lever up. Image on right displays lever down.

8. Push lever down clockwise so it is flush with plastic wall. Refer to image on right in Figure 6.

9. Lift the front cover open (if not already open) and plug in the X4270. Cartridges should move to center as if preparing for replacement.

10. Unplug the X4270 and remove power supply.

11. Remove bottom assembly carefully.

Figure 8 - Displays bottom assembly with lever and spring
Note: The cause of this problem is the spring slides out of place over time, probably because of ink shed on one end of its loop and loop attachment.

Figure 9 - Displays loop attachment

12. Place spring in loop attachment and use hot tip of heated tool to melt top of loop attachment to prevent further errors. Melt top of loop attachment similar of that to a mushroom top.

Figure 10 - Displays fix for jammed carriage.

13. Reattach the lever to the bottom assembly and slide back into place inside the X4270.

14. Plug in and check if operational.

15. Reassemble X4270 using steps 3-7.

Oct 03, 2006 | Lexmark X4270 All-In-One InkJet Printer

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