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I went to empty the Dyson v8 and it ran out of power now it won’t close so I can’t charge it I just got it brand new can you please help

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Posted on Jan 02, 2017

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askdyson
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    Verified Fixya Pro

    SOURCE: Just unboxed a brand new

    Hi there,

    I'm sorry to hear you're having difficulties with your DC17. If it won't start at all, you might want to try connecting it to a different outlet to ensure that the machine is at fault. If this doesn't help, it's probably best if you get in touch with us directly so we can provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in touch as soon as possible.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Sep 14, 2011

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    1 Answer

    What is the main difference between the basic dyson v6 and v8 vacuum?


    Hello, this is Ava with Think Crucial.

    The main difference between the V6 and V8 Dyson models is the mprovements in power and run time of the unit. The Dyson V6 has the V6 motor that pumps out 24 air watts in normal mode. In max mode that number goes up to 100 air watts. While the Dyson V8 comes equipped with the latest V8 digital motor that produces almost 20% more power than the V6 motor. It has the same 2-tier radial cyclones that capture fine dust and allergens. A post-motor HEPA filter keeps those allergens inside the bin. There is also the Bin improvement as Dyson was able to increase the capacity to 0.14 gallons for Dyson V8. This is around 0.03 gallons bigger than the V6.

    You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

    https://www.thinkcrucial.com/search?type=product&q=dyson

    I hope this was helpful.

    Ava B.
    Think Crucial Customer Care
    http://www.thinkcrucial.com/

    Oct 22, 2016 | Dyson Vacuums

    2 Answers

    Why isn't brand new DC35 machine charging?


    Hi Julia,

    I'm sorry to hear about your experience so far, but I'm confident this is something we can resolve for you under your 2-year Dyson cordless warranty. We'd just need to talk you though a few quick diagnostic checks to confirm which part is at fault.

    When you have your DC35 and the charger easily to hand, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    We'll look forward to speaking with you.

    May 03, 2015 | Dyson DC35 Multi Floor Digital Slim...

    2 Answers

    Brand new first charge The green light on the charger plug goes off after a short time. Is the unit still charging?


    Once the green light goes off, it's done charging. Since it was first charge I know they say to charge it 8? hours (or 4? don't recall right offhand) but it does come charged (that's part of how they make the batteries). What you do want to do is remember not to always recharge it when your done using it. Use it till the battery goes flat, then recharge it; it will give you a longer battery life that way.

    Jan 09, 2015 | Dyson DC34 Bagless Cordless Hand Vac -...

    1 Answer

    Power won't turn on


    Hi Colleen,

    I'm sorry to hear you're having difficulty with your DC25. If your machine won't run, it may have overheated due to a blockage, and the filters may also need a wash. You should find you machine will run again once it's had at least two hours to cool down - however, to make sure this doesn't happen again, please follow the steps shown in our online Support guide:

    http://www.dyson.com/support/help.asp?article=51&product=DC25-ALLFLOORS

    This should resolve the issue, but if you'd like any further assistance or advice, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Apr 12, 2012 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Just unboxed a brand new Dyson DC17 and the machine won't power on. Is there some trick to get the vacuum started the first time?


    Hi there,

    I'm sorry to hear you're having difficulties with your DC17. If it won't start at all, you might want to try connecting it to a different outlet to ensure that the machine is at fault. If this doesn't help, it's probably best if you get in touch with us directly so we can provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in touch as soon as possible.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Sep 13, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

    1 Answer

    I bought Dyson DC16 in 2008. Charged full but it only last for 1 minuet. Should I get a new charger? Is Dyson going to send me a new charger?


    Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
    We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to get a new battery.
    Shorting the battery like an Aircraft battery then re-charging won't fix it.

    Jun 09, 2011 | Dyson DC16 Root 6 Bagless Handheld...

    2 Answers

    My dyson handheld charges fully, but keeps cutting out when using. About 7 seconds is the longest continual usage time


    Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
    We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to replace the battery.
    Shorting the battery like an Aircraft battery then re-charging won't fix it.

    May 21, 2011 | Dyson DC16 Root 6 Bagless Handheld...

    1 Answer

    After charging,the vac cuts out after a minute or so. any help please?


    Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
    We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to get a new battery.
    Shorting the battery like an Aircraft battery then re-charging won't fix it.

    Jan 11, 2011 | Dyson DC16 Root 6 Bagless Handheld...

    3 Answers

    My dyson dc16 is not holding a charge.. maybe I need to replace battery


    Hi its Darran at Dyson.

    If you call our Helpline they will be able to run through some simple checks to detemine the cause of this issue.

    Please call 0800 298 0298 (UK) or 1866MYDYSON (US).

    Kind regards
    Darran
    Dyson Customer Service

    Apr 09, 2010 | Dyson DC16 Root 6 Bagless Handheld...

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