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Dyson DC24 not working when I use it in the normal mode - It works when I use the brush attachment. When I put it back in the regular push mode it gets louder and does not suck in brush still spins.

DC24 Dyson

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  • Dyson Master
  • 1,288 Answers

You may have a clog in there somewhere restricting the airflow

Posted on Nov 05, 2017

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Posted on Jan 02, 2017

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SOURCE: Dyson 17 Brush Motor not working. I was an idiot

I am so sick and tird of this happening to me- it seems like the sammlest things cause my brusj motor to stop. It has happend 4 times, 3 of which were covered under warrenty and cost $80 in shipping to have fixed everytime!!! I am now out of warrenty and refuse to pay that kind of money for a machine that was alreaydy over priced. So I would love to know if you found an answer to your question...

Posted on Apr 02, 2010

Dysonteam
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SOURCE: I have the Dyson Ball DC24. I can't get the roller

Hi its Darran at Dyson.

The brush bar re-set switch would normally resolve this, however as you have tried that, please get in touch with our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US) so that we can help resolve this issue for you.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 16, 2010

Dysonteam
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SOURCE: no suction in the hose on dyson dc24

Hi its Darran at Dyson.

It sounds as though the hose is blocked. I would recommend following the blockage procedure. If this does not resolve the problem, please call our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 19, 2010

Dysonteam
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SOURCE: On my dyson DC24 the beater bar attachment is not

Hi its Darran at Dyson.

You may to simply re-set the brush bar. The cleaner head will automatically switch the brush bar off to protect the motor should the brush bar become obstructed. To re-set this, switch the machine off, stand it upright and locate the red re-set switch on the side of the cleaner head. Push this re-set switch in as far as you can and then switch the machine back on. Once lowered into the vacuuming position, the brush bar should start turning.

If this doesnt resolve the issue, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service.

Posted on Apr 22, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: dyson dc24 the brush stopped

    Hi there,

    Sorry to hear you're having a problem with your DC24. You should be able to resolve the issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

    However, if you're still having issues, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Jun 09, 2011

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    1 Answer

    Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


    I can think of three things that could be wrong.

    The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

    The internal drive belt is worn, or the nylon bush that it runs on.

    The clutch is worn out.

    The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

  • Dyson DC25, DC29 - Resetting the brush bar (Official Dyson ... www.youtube.com/watch?v=q--faamcC7g
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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    My machine is only 3 months old and when i push the buttons to run it runs but the brushes do not move.


    Hi there, it's Jack at Dyson.

    DC24's brush bar is engineered to shut off for protection if something jams it. You should be able to reset your machine following the steps shown in our video guide:


    You may find something like the eraser-end of a pencil works well to push the red reset button - you should feel a click when it engages.

    Please note, the brush bar will never rotate when the machine is standing upright. Make sure you recline your DC24 into the normal vacuuming position before you test it.

    I'm confident this will resolve the issue, but if you'd like further advice from our experts after giving this a try, please call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Sep 23, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Brush Bar wont turn


    Once you put it back together recline the vacuum as normal use and turn it on. If not working still the brush motor is burnt up. Needing replaced.

    Feb 16, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    The brush will not turn


    Hi Richard,

    DC24's brush bar is engineered to shut itself off to prevent damage if something jams it. Once you've checked the checked the cleaner head for obstructions and removed any threads or hair from around the brush bar, you can reset the machine as shown in the video attached.

    Tip: It can help to use something like the eraser-end of a pencil to push the reset button. When pushed correctly you should feel a click.

    Please note: The brush bar will never rotate when DC24 is standing upright, so make sure you recline the machine into the normal vacuuming position before testing it.

    I'm confident this will resolve the issue, but if you would like any further advice from our experts you can reach us directly by calling the Dyson customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Sep 21, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    My dyson dc24 had no suction so a friend take it apart supposely put it back together but I notice there was a metal piece that was just attached at one spot so after a few months the roller brush wasnt...


    Hi Debra,

    Issues with performance are usually very easy to resolve, and shouldn't require the machine to be dismantled. Unfortunately if the machine has now been disassembled to this extent, the 5-year guarantee will now have been voided.

    I would encourage you to contact us directly so we can determine if your machine is missing any parts, and discuss your options for getting your vacuum up and running again. You can reach the Dyson customer Helpline by calling 0800 298 0298 (UK), or 1-866-693-9766 (US)

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Sep 20, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Why do the brush motors seem to last about five minutes



    Hi there, it's Jack at Dyson.
    DC24 has a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. Resetting the machine is simple if you follow the steps shown in our support video attached.
    Make sure that before you test the machine, you've reclined it into the vacuuming position - the brush bar will never rotate when the machine is standing upright.
    You might also like to take a look at our online Support guide:
    http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check
    I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).
    Best wishes,
    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    May 16, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Dyson DC 24 brushbar motor stops working , every so often , I press the reset button then it works for a while and stops again till I press reset again.


    Hi there, it's Jack at Dyson.

    DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like there may be something in the cleaner head which is jamming the brush bar. It's also important to remove any threads or hair from around the brush bar regularly. Please follow the steps shown in our online Support guide:

    http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

    You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

    I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com


    Nov 25, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

    2 Answers

    My Dyson DC24 sucked in a backpack strap and tripped. I then decided to pull out the brush and clean off whatever else happened to be clung onto it and put it back in. The darn thing doesn't turn anymore....


    If the motor is running and the roller is not turning you may have to let the handle down as you would when you are getting ready to vacuum the flood. I think there is a switch you step on to let the handle down and it will engage the roller bar motor.get back to me if this does not work

    Oct 07, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    I have the Dyson Ball DC24. I can't get the roller brush to come on...what do I do? I have pushed the red button on the side of the roller but it still does not engage...


    Hi its Darran at Dyson.

    The brush bar re-set switch would normally resolve this, however as you have tried that, please get in touch with our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US) so that we can help resolve this issue for you.

    Kind regards
    Darran
    Dyson Customer Service

    Mar 31, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    On my dyson DC24 the beater bar attachment is not working.


    Hi its Darran at Dyson.

    You may to simply re-set the brush bar. The cleaner head will automatically switch the brush bar off to protect the motor should the brush bar become obstructed. To re-set this, switch the machine off, stand it upright and locate the red re-set switch on the side of the cleaner head. Push this re-set switch in as far as you can and then switch the machine back on. Once lowered into the vacuuming position, the brush bar should start turning.

    If this doesnt resolve the issue, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

    Kind regards
    Darran
    Dyson Customer Service.

    Jan 02, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

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