What is my right if my phone & internet provider has disconnected the ADSL copper line and forced me to change to nbn, but can't set it up after 2 attempts within 25 days? I'm caring for my elderly parents (83 & 73 years of age) who don't speak English and can't use mobile phones. Since 13th of Oct our landline phone & internet has been disconnected and I was booked for 2 appointments, for which the same issue: infrastructure shortfall stopped the installation, but neither TPG (my internet provider) nor NBN are handling the case as emergency. They just apologies and ask me to wait for another 5 business days, till 8th of November. I can't stay & work from home as internet is disconnected and am worried about my parents who don't even have the possibility to call 000. When I ask TPG why they disconnected the copper line before testing the NBN connection or making sure that there is no issue they told me that it was Telstra who decommissioned the copper line as NBN is available in the area / our building. I took 2 days off and waited for technician, but in none of the cases TPG even gave me a call to inform me about the issue. While I was choosing the phone package on 13th of Oct and couldn't imagine what it might mean, I accepted the Customer Service Guarantee Waiver, as I didn't think it will take so long without anybody taking action or care. My question is how can I expedite the installation as right now I don't see anybody cares about my case and my elderly parents. Where can I complain as I did it with NBN as well as TPG but I was told that nobody will take action about it? How can I get the compensation despite signing for Customer Service Guarantee Waiver? Would appreciate your support as I desperately need internet and phone connection. Kind regards Nahid