Question about Dyson Vacuums
I bought a Dyson Animal 2, did not work I had to return it
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get 2 Free calls (no credit card required) and instant help on almost anything you can think of (from cars to computers, appliances, handyman, and even pets).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Hi its Darran at Dyson.
It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.
For the full blockage procedure please visit the support section on our website at www.dyson.com.
Dyson customer Service
Posted on Apr 22, 2010
SOURCE: won't stand upright again
My Dyson DC 25 animal had this problem earlier today, all of a sudden it wouldn't go back into it's upright position. I looked on the bottom and the red pedal has two metal pegs which are supposed to be in a hook shaped track. one peg had slipped into a hole outside of the track (leaving a little scratch indicating the path it had taken), and all I had to do was wrestle it out of that hole and back in place.
Posted on May 15, 2012
Hi there, it's Jack at Dyson.
I'm sorry to hear your DC28 doesn't seem to be working correctly. It sounds as though the change-over valve may be jammed - this diverts the suction to the hose when you remove the wand, and back to the cleaner head when you replace the wand on your machine.
You may find a blockage is jamming the valve - you can check for this using our online Support guide:
If you can't find any obstructions, please get in touch with us directly as we'd appreciate the opportunity to provide further assistance. If you email us at askdysonUS@dyson.com, we'll be in touch as soon as possible.
Dyson Online Customer Support
Posted on Dec 06, 2012
Tips for a great answer:
Oct 25, 2011 | Dyson DC28 Animal Bagless Upright Vacuum
Oct 25, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...
Aug 09, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...
Jun 05, 2010 | Dyson Ball DC24 Bagless Upright Vacuum
Apr 08, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...
Dec 26, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...
Jun 16, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...
Feb 10, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...
24 people viewed this question
Usually answered in minutes!