Hi, it's Allie from Crucial Vacuum!
Your Shark Navigator Freestyle Cordless unit has a flexible air hose located on the floor base of your unit, which allows the air flow and picked up dust to travel from the floor through to the canister.
Accumulated hair strands and debris may cause this hose to be clogged, the dustcup inlet to be blocked or the brushroll to not run properly. Start with turning off your vacuum. Press the release button on the back of your unit's main body and remove the motorized brush. To reach and clear the air hose, flip back the connector to straighten the air passage and remove all debris or blockage found.
You can purchase direct your replacement filters from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
http://www.crucialvacuum.com/shark.html
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Alejandra (Allie) Sepulveda-Rivera
Crucial Vacuum Customer Care
http://www.crucialvacuum.com
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