Question about Cuisinart DCC-2000

1 Answer

Broken "on/off" switch. Told to pay to have the machine shipped?

The "on/off" switch on my DCC-2000 is broken after only 2 years. The consumer service representative said I would have to pay to ship the entire machine to the company in order to get a new machine or the part fixed. Is this right? Have others been told to do the same thing? Thanks!

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I guess it depends where you live. My DCC 2000 stopped working ("on" switch doesn't turn on unit), so I called Cuisinart customer service. She initially told me to ship it to them (at my expense) for a free replacement. I told her I live in CA, then she told me she would send me a UPS prepaid shipping label to return the unit. I'm going to just return the unit to the retailer and get a replacement that way since Cuisinart told me they are backordered on this model due to all the problems with it.

Apparently, CA has better consumer protection laws than the rest of the country. Woo Hoo.

Posted on Aug 20, 2009

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a cuisinart DC-2000 programable coffee maker and when I plug it in it won't power on. I have tried different outlets to no avail.

Mine did the same. It has a short, cost to much to fix, cheaper to buy new. If unit is under 3 years old cuisinart will replace under warranty for $10 shipping charge. 1-800-726-0190

Jun 27, 2010 | Cuisinart DCC-1200 Coffee Maker

10 Answers

Will not turn on and brew Turn to brew and nothing happens

The "Brew+3 button" fix posted earlier for DCC-2000 didn't work for me, but the following procedure seems to have solved this same problem, for now (I've since brewed twice, but am still awaiting the first programmed brew tomorrow morning). :

Unplug unit; set function switch to Program; hold hour button in, (alone or together with '1-4' button - not sure which one worked for me, so try one, then the other). After a couple of attempts, the display should return. Problem might be related to repeated plugging/unplugging of unit.

Aug 11, 2009 | Cuisinart DCC-2000

1 Answer

Cuisinart DCC-1200 Coffee maker -

The machine is probably toast - but it's covered by Cuisinart's three-year warrany. Customer Service: (800) 726-0190. They charge $10 shipping, unless you live in California.

Jul 17, 2008 | Cuisinart DCC-1200 Coffee Maker

1 Answer

Cuisinart DCC-2000 leak

The parts to repair a problem of this magnitude are generally not available. The DCC-2000 has a thre-year warranty. I would call Cuisinart and see if you can get an in-warranty replacement. I have a high opinion of cuisinart and their products, but this particular coffeemaker, I do not personally reccomend.

-Tha Mp3 Doctor

Jun 29, 2008 | Cuisinart DCC-2000

2 Answers

Broken carafe

I called cuisinart customer service, they have a replacement (she said 3 models were compatible with the dcc490). It took me 2 minutes, will be shipped within a week, and cost $18 plus shipping ($26 total)

May 23, 2008 | Cuisinart DCC490SA Coffee Maker

2 Answers

One year old coffee maker won't brew

I had the same problem, only this happened on the last 3 dcc-2000 I purchased. I called customer service today, and they informed me that there is a 3 year warranty on this product. Wow... This time they really helped. I have made 2 phone calls to customer service, and was put on hold for over 20min. each time they found out what machine I was calling about. Call customer service, and don't give up!
the number is 1-800-726-0190. you will need the serial # from the bottom of the unit (stamped in) and the model #.
good luck! Bob

Mar 30, 2008 | Cuisinart DCC-2000

4 Answers

Contact Cuisinart warranty regarding your problems 1-800-726-0190

I don't know if < coffeediva22 > is still around, but I found this post on SAT 3/28/09 @ ~ 0900 in STL, MO---VERY HELPFUL---called cust serv @ indicated 800# and was told $10 each way deal still good -BUT- rep said:
"did you try re-plugging back into outlet after 1 hour"??? -and- " 1 hour is our 're-set' time for this model".
While I was on the line, wife plugged back in an VOILA !!!! IT WORKS !!!!
no $20; no TORX #10 security screwdriver to get bottom off;no NOTHING!!!

just do the HARDEST thing when you go to kitchen, NEEDING coffee and get NADA-----WAIT AN HOUR!!!!!
the nutty professor

Jan 14, 2008 | Cuisinart DCC-2000

9 Answers

Won't make coffee-doesn't appear to turn on.

Same thing here, just call the 1-800-726-0190, they will send you out a new one. You'll have to pay a $10.00 shipping and return the old one. You should have your new coffee maker in 7 - 10 days, customer service was nice and very helpful. No complaints here except, what do I do for coffee for the next 7 - 10 days?????????? LOL

Jun 06, 2007 | Cuisinart DCC-2000

2 Answers

Reservoir will not empty completely

I had the same problem I used straight vinegar. I just poured it into the coffee maker and let it run through the cycle after it was done then I poured plain water and ran it through it That seemed to help my problem. I hope this helps

Apr 28, 2007 | Cuisinart DCC-2000

Not finding what you are looking for?
Coffee Makers & Espresso Machines Logo

524 people viewed this question

Ask a Question

Usually answered in minutes!

Top Cuisinart Coffee Makers & Espresso Machines Experts

Greg Cann
Greg Cann

Level 3 Expert

1114 Answers


Level 1 Expert

6 Answers


Level 3 Expert

75822 Answers

Are you a Cuisinart Coffee Maker and Espresso Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides