Question about Cuisinart DCC-2000

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Broken "on/off" switch. Told to pay to have the machine shipped?

The "on/off" switch on my DCC-2000 is broken after only 2 years. The consumer service representative said I would have to pay to ship the entire machine to the company in order to get a new machine or the part fixed. Is this right? Have others been told to do the same thing? Thanks!

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I guess it depends where you live. My DCC 2000 stopped working ("on" switch doesn't turn on unit), so I called Cuisinart customer service. She initially told me to ship it to them (at my expense) for a free replacement. I told her I live in CA, then she told me she would send me a UPS prepaid shipping label to return the unit. I'm going to just return the unit to the retailer and get a replacement that way since Cuisinart told me they are backordered on this model due to all the problems with it.

Apparently, CA has better consumer protection laws than the rest of the country. Woo Hoo.

Posted on Aug 20, 2009

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