Question about Motorola Mobility I335 Cellular Phone

8 Answers

Whenever I try to open my inbox, My phone shuts off and restarts

My phone worked fine for several months, then one day I tried to open my inbox to check my texts, but the screen freezes up for a second or two.. then the phone shuts off, then automatically restarts itself.. Very annoying chain of events. Is there anything i can do to fix the problem? Please Help!

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  • ksomers143 Jul 29, 2009

    nah, memory was absolutely fine at the time, had maybe one or two messages when the problem occured... however once this started i'm now unable to go into my inbox to delete any messages... another funny thing is the phones inability to auto clean itself... for instance i have it set to periodically delete old texts once they reach five or more stored... yet i'm encroaching upon 40 messages stored. if i recieve a text and select to read it at the time of getting it i can do so... however attempting to open my inbox causes the problem mentioned before... would a reset of some sort be beneficial?

  • ksomers143 Jul 30, 2009

    where could i take it to get the needed repairs? Best Buy perhaps?

  • ksomers143 Jul 30, 2009

    Is this in any way a self fix problem? anyone ever heard of this happening before?

  • ksomers143 Jul 30, 2009

    I335 motorola, can it be self fixed?

  • ksomers143 Jul 30, 2009

    Upon clicking the "Inbox" option, my phone freezes for tow seconds, then the phone shuts off and automatically restarts. There is ALOT of memory left on the phone, so i strongly doubt thats the issue... is there anything that can be done myself? or am i doomed to a cell phone technician? Anyone experienced with the I335 motorola please respond. I run through "Boost Mobile", dont know if that matters

  • ksomers143 Jul 31, 2009

    I have an i335 Motorola, I go through Boost Mobile... it's one of thier standard phones. I really appreciate the help!

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Ok this happen to me this morning and i just now figured out how to fix it go to menu then settings>advanced>reset defaults>reset settings
then enter 6 zeros like this 000000 and then select yes it will delete your texts but you'll be able to get to your inbox..

Posted on Sep 06, 2009

  • Lira0911 Oct 15, 2010

    Ur are the best!!! U have the RIGHT solution for the problem....it worked!! i had the same exact problem, my phone (i290) would shut off when i went into my inbox. and now it's back to normal!! thanks!!

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Hi, Well the main cause of this problem is the battery. Your phone battery is wearing down and soon going to be dead.If you have another battery then try to use that and see if the problem still persist.In my view it will fix your problem. Take care! Thanks! mannu_rakesh

Posted on Jul 30, 2009

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Try inserting the SIM in some other phone and delete all the text messages from it (in case you do not need them) reinsert the SIM in the phone back and then check if it still restarts when entering text messages option?

Posted on Jul 30, 2009

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My phone recently started doing the same exact thing. Same model and same company. I called customer care and they told me to call Motorolla because it was a phone issue. But Motorolla wants me to send it in for diagnostics...I need my phone so I haven't done that yet. I can send messages I just can't receive them. Did you find a solution? Just curious. I really don't want to not have a phone for a week or two!

Posted on Aug 27, 2009

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Hi Connect the phone to your your and go to phone manufacturer website go to software download, Download the latest available firmware and install and upgrade the firmware of the phone and that should resolved the issue.

Posted on Jul 31, 2009

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Hello there, I can help you with this, please let me know what make / model phone we are working with here.

Thanks
Tim

Posted on Jul 30, 2009

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I don't believe this is a self-fixable problem. The phone will have to be taken in for system upgrade.

Posted on Jul 29, 2009

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You might ran out of memory from your phone so it shuts down when the system cannot complete the downloading process . Try transfering messages or files to a the memory card if your phone has one. You might need to delete old messages.

Also, you can set your phone to save messages or images straight to your memory card instead of instead in your phone's memory.

Posted on Jul 29, 2009

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My Phone Restarts itself whenever I try to open my inbox


Hi Friend,
As you have mentioned that you have problem in the switch ON and OFF status,so kindly follows the below mentioned steps,which is known as hard reset as follows,

1.Switch OFF the mobile
2.Remove the sim card,battery and the memory card.
3.Hold the Switch ON/OFF button for 20 to 30 secs.
4.Replace the battery and the sim card alone.
5.Switch ON the mobile
6.After it has been switched ON about 1 to 2 minutes after replace the memory card

Check it and revert back

Thanks for using Fixya

Regards,
Ayyasam

Jul 29, 2009 | Cell Phones

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