Question about GoJo Purell 2720-12: TFX ? Touch Free Automatic Soap Dispenser

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It is a GoJo automatic dispenser 1200 ML - will not dispense soap. Blinking light is on

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Low battery

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Blinking light


The issue is the dispensing unit you have is a sanitizer dispenser, not a soap dispenser. The adapter collar on the bottle is the issue. Soap dispensers use a GRY collar, sannitizers use an LBL collar. There should be a sticker on the dispensing unit that says "LBL" or "GRY". Try removing the collar from a sanitizer bottle and place it on your soap bottle......should work fine. In short, make sure your letter code on the bottle mathces the letter code on the dispenser.

Jan 30, 2014 | GoJo Purell 2720-12: TFX ? Touch Free...

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Our 2 soap dispensers have stopped working. They have new batteries in them and full soap refills. Help


You might try taking out the batteries and wiping the area dry. It may be that the batteries are not getting a dry connection. Also, make sure the batteries are replaced correctly. There is usually a diagram with the battery placement on the lid where the batteries are installed. Also, sometimes the soap dispenser can get clogged. In that case, make sure to take the batteries out and then run hot water thru the area where the soap comes out. Hope this helps out.

Feb 23, 2011 | GoJo Purell 2720-12: TFX ? Touch Free...

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When I refill the dispenser the Purell pours out and dose not stop. It isn't even foaming up.


when you put soap in do not cut tip or poke hole inbag just slide plastic tip in holder and close should work hope this helps

Sep 21, 2010 | GoJo Purell 2720-12: TFX ? Touch Free...

1 Answer

How do i open purrell dispenser?


it should have a snap at the top and it will hinge open so you can replace soap. you might have to work with but check it out it should pull towards you from the top allowing you to put bag back into it.

Apr 13, 2010 | GoJo Purell 2720-12: TFX ? Touch Free...

1 Answer

Randomly dispenses product, even in the dark


Look closer at the lense area, for cleanliness., replace batteries.

Feb 17, 2010 | GoJo Purell 2720-12: TFX ? Touch Free...

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