Question about HP KQ246AA Deluxe Webcam

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HP Deluxe Webcam on SKYPE 4.0-friends can hear but not see me.

When using HP Deluxe Webcam with latest driver on SKYPE (ver 4.0) with DirectX 9.0, my friends can ONLY hear me, but I can hear and see them. I tested my webcam on SKYPE, and all tests show it is working fine, even the blue webcam light is on. It works fine for first few seconds, and then this problem occurs. I feel confident my webcam and SKYPE are working OK, and likely I am doing something wrong. In SKYPE when I select my viewing device, it only offers for selection something like "USB Device" and does not say HP Deluxe Webcam number such and so. Could this be my problem, how do I get my specific webcam into the SKYPE selection dropdown?

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Hello you've probably given up and binned the cam by now - we nearly did. but solved it last night. It's the annoying photo editing program that opens automatically when your camera opens up that's interfering with Skype. called magic-i or something like that. Remove that from your comp and the camera works fine. good luck!!

Posted on Apr 13, 2010

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Try a different webcam?

Posted on Jul 29, 2009

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Posted on Jan 02, 2017

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Ok i can see the other person they can't see me i can also hear them and they can hear me though i can't be seen


1.Check that your webcam is switched on and is connected to your computer.

2.Close all programs that may be using the webcam. These include video editing software, instant messengers (such as Yahoo Messenger or Windows Live Messenger), browsers, Windows Explorer, and even some websites.

3.Make sure that both you and the person you are video calling are using the latest version of Skype, Yahoo Messenger..

4.Make sure that you have the latest version of Microsoft DirectX. For Windows Vista and Windows 7, you can get the latest version of DirectX by updating Windows with the latest service packs and updates. For Windows XP, you can download it here.

5.Check that your webcam is listed in Device Manager
Do one of the following:
Windows 7: Click the Windows button and select Control Panel.
Click Hardware and Sound and under Devices and Printers select Device Manager.
Click the little arrow beside Imaging Devices.Windows Vista: Open the Start menu and select Control Panel.
Open System and Maintenance and click Device Manager.Windows XP:Open the Start menu and select Control Panel. Open System and in the Hardware tab, click Device Manager.Under Imaging devices, check that you webcam is listed

12_9_2011_1_37_52_am.jpg

If it's not listed, reinstall the drivers for your webcam.
A driver is the program you install with the webcam which makes it work on your computer. (Some webcams use preinstalled drivers so you may not have had to install one.) Make sure you have the most recent drivers for your webcam by downloading them from the webcam manufacturer's website.

Please let me know if you need further assistance on this issue .And try to include more information in your request ...like camera model # , operating system ( windows xp ,vista ,7, etc ...) , and the software you are using to chat online ..(yahoo messenger, skype , facebook,or any other platform ...)

Dec 09, 2011 | Labtec Webcam Pro

1 Answer

I have a Webcam HD 3100 and installed it as directed. I can see video and hear audio, they can hear audio but no video. I get a message that I need to check my directx and also that another program is...


This is usually caused by not having the proper version of directx installed on their machine. Have them do a google seargh for directx and download the latest version.

Nov 20, 2010 | HP Webcam

1 Answer

I cant turn it on for skype when i turn it on on skype it says webcam cannot be disply ollease help


Make sure you have the latest drivers for your webcam - especially if you installed from a CD previously

http://www.logitech.com/en-us/support-downloads/downloads/webcams

Update your DirectX to version 11

http://www.microsoft.com/games/en-US/aboutGFW/pages/directx.aspx

Check out Skype help and Skype forums for further help

Aug 06, 2010 | Logitech Webcam

1 Answer

My friend and I both have a logitech webcam.She can hear me, but I cannot hear her.We both did the mirco/speaker test.Whos end would the problem be on? Thankyou,Deb


Hi Deb,

It could be either one of you.

Make sure you both have the latest updates for the webcam and for the graphics card drivers in your computer.

Exit from any other program using the webcam. e.g. if you are using Skype to chat with your friend then Exit from the logitech camera software before starting the video call.

Click Start > Run and type dxdiag then press OK. You should have at least DirectX 9.0C.

Does this help?


May 07, 2010 | Logitech Webcam

2 Answers

Skype comes up and says my camera is not supported.


  • Extract from Skype Help
  • "Most PC-compatible webcams should work with Skype, although some older models may not. Make sure you download and install the most recent drivers for your webcam (you can get these from the webcam manufacturer’s site). Or, you can buy a webcam that’s guaranteed to work seamlessly with Skype from the Skype Shop.
  • Make sure both you and the person you are video calling are using the latest version of Skype. To check what version you have, click Help > About Skype.
  • Please check that your computer hardware configuration supports video calls – the recommended system requirements are a 1 GHz CPU, 512MB RAM, a video card with at least 16MB of memory and a 512/256kbit (down/up) broadband internet connection.
  • Check that your video device supports DirectShow 9.1 standard (WDM is currently not supported).
  • Make sure that you have the latest version of DirectX. You can download DirectX if you need it. After installing it, please go to Start > Run and type dxdiag. In the window ensure you have DirectX9.0c or higher. Sometimes the installation fails to update the version and in these cases please contact Microsoft for support."
Gearhead Support

http://www.pcgearhead.com/cams.html

May 03, 2010 | Gear Head WC330I Webcam

1 Answer

My grandson cannot hear me when we chat via skype. I can hear him fine and the video works but he cannot hear me. I have a HP Deluxe webcam. Please Help


Please make sure that all the drivers are correctly installed. If you are using a desktop, check if the mic is connected on the correct jack. Please reply if this has helped. Thanks.

Oct 20, 2009 | HP KQ246AA Deluxe Webcam

3 Answers

Web cam not working with Skype


Hi,
It sounds more like you need to updated your flash player software.

Go here and install the latest version of Adobe Flash Player restart the browser and try Skype again >>>>>






http://get.adobe.com/flashplayer/






Regards.

Sep 22, 2009 | Dell Dimension 2400 PC Desktop

1 Answer

FRIEND CAN HEAR ME NOT NOT SEE ME..CAMERA IS ENABLED


HI,

Please reinstall your camera drivers.If you still face the same issue then reinstall skype.If the problem still exists then you will have to ask your friend to do the same.Before you tell him to do that make sure you test with any other person on your skype and check if he is facing the same issue or not.

If you need any more help let me know

Thank you

Sep 12, 2009 | HP KQ246AA Deluxe Webcam

3 Answers

Lifecam vx-3000 WITH SKYPE


hello,

Kindly try to reconfigure your webcam to SKYPE application. To set up your webcam for Skype, please follow these steps:

1. Download and install the most recent drivers for your video device (you can get these from the webcam device’s manufacturer’s site). In many cases this is not necessary if it is a USB device. Note if you have driver on your webcam you can reinstall or install it. Make sure that the driver can support the current Operating system you installed in your system.

2. Select your video device in Skype by clicking the following from the Main Skype Control window:
Tools -> Options -> General (tab) -> Video Settings (tab)--if video

Tools
-> Options -> General (tab) -> Audio Settings (tab)
-- if audio

3. If your webcam is functioning you will see yourself displayed. If you are not seeing yourself be sure you have Enable Skype Video checked/Audio Cheked. If you are still having difficulty click Webcam Settings.
Please note: FireWire devices are not supported at this time.


4. Make sure the option Enable Skype Video/Audio is checked. Also you can set video privacy settings to the desired options in the same window.

5.The recommended System Requirements for Skype video calls are a 1Ghz CPU, 512MB RAM, a video card with at least 16MB of memory (also the latest version of DirectX installed) and a 512/256kbit (down/up) connection. Video and call quality may vary greatly in environments with conditions below those recommendations.

6.
Please be sure, that your webcam is connected and not in use by another program.

Thanks

Jul 31, 2009 | Microsoft LifeCam VX-3000 Web Camera

1 Answer

I have a skype account and so does my daughter. We each have a web cam. She can see me when we dial one another, but I cannot see her. Can anyone tell me what we are doing wrong?


Here's a sollution:
1. Click on Skype Menu Tools -> Options.
2. In General section on the left press Video Settings.
3. Check Enable skype video check box
4. Check Star my video automatically when I am in a call check box
5. Select webcam from the drop-out menu
6.You may check webcam settings by pressing button Webcam Settings
7. If you can't see your video in rectangle on the right, check whether your webcam is correctly installed (driver) and connected to the PC.
8. Check Automatically receive video... from anyone or only people in my Contact List check box.
9. Save your changes

Also you might need the latest version of DirectX to use skype video at http://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&DisplayLang=en

Jan 23, 2009 | Computers & Internet

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