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Warranty on pc

I purchased a pc on EBay last November from a company in Warrington, a few days ago it failed to work and would not boot up, I rang the company and they told me to send it back which was going to cost about £10 and as I am a 76 year old pensioner that is quite a bit of money. My grandson called and he said it could be just a wire come loose and took the back off to have a look, it wasn't a wire, the hard drive which had a three year warranty on it had failed so we packed it up got a courier to pick it up and they delivered it last Friday, never heard a word so phoned them yesterday and after a long search found it and I rang later and they told me that the seal on the case had been broken so they would put a new drive in but I would have to pay for it, can you tell me if this is right please as I canot afford that kind of money

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To whom it may concern,

Unfortunately you have tampered with the unit which has damaged the "tamper proof" seal. If these seals are broken all warranties are void and this is standard practice. If the seal was still intact then they would have to replace the failed component. The seals are used for people who try to update and change internal components and damage the machines. This protects the companies when unqualified personnel decide to tinker and then make a claim when they do damage. Unfortunately this also means that you also fall into this category and the company is no longer liable as the seal has been broken and they consider this to void the warranty for obvious reasons. Sorry I cannot offer any further assistance.

Posted on Jul 29, 2009


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