Question about Motorola Cell Phones

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Unable to download or send pictures/video in text messages.

Whenever I attach a picture to a message it gives me the error message ''unable to send.'' Whenever I receive a picture attachment it says ''unable to download.'' I'm wondering iuf this has anything to do with the WebAccess which I never used on my old phone but on the new one it tells me ''Browser setup is incomplete.'' When I select one of the options available for MMS I get a GPRS Network not available.

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  • Anonymous Mar 13, 2014

    Phone will not display attachments or videos only the download and then stops

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Try this website, it will send the correct setting to your phone.

https://motorolasetup.tarsin.com/home.htm?manufacturer=1&deviceKey2=V9

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Posted on Aug 01, 2009

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You may contact the service provider......

Posted on Oct 30, 2010

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Attempt to access the internet.

If you are unable to access the internet, it is an issue with internet access. If you are able to access the internet, it is an issue with the picture message settings internally with your service provider.

The internet is necessary for a picture message because the picture is an attachment on the text message. The attachment/picture is downloaded via the internet and without the internet, it cannot be downloaded.

Regardless of whether the phone can access the internet, it will need to be troubleshot by a member of the technical support for your phone company. Contact them at your earliest convenience to have this issue fully resolved.

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If you want to send message with a picture attached, it means you are sending MMS..To send or recieve MMS you should should have a MMS SETTINGS, think you dont hace MMS setting in your phone.

My advice is ask the operator to send the MMS settings, they may send it through air and save it to your mobile, restart your mobile and you should able to MMS after then...

Please leave me comment, if you need further assistance
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MOTOROLA KRZR KM1


to fix this problem you will need to contact your network service provider and get them to resend your gprs settings to your handset, this will than allow you to use the requested features on your mobile phone, because it sounds to me as though, either the gprs settings have not been set up or they have been deleted, hope this helps.

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Generally if the phone is giving a "cannot send" or "message failed" error message then there is something wrong with the "switch" In order to fix this you need to contact your providers tech support and they should be able to fix the issue...

You can also try sending the picture to your own number... sometimes that will help push it through the switch...

Also make sure that you are using the area code of the numbers that you are sending it to...

Alltel for example, will not let the message go through if the area code is not inserted

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I think the problem here is with your connection. I understand that you have the right settings from your operator...however you should check with them to see if your line is data enabled for MMS (this is how your pictures are sent....in an MMS message).

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Acc to us this is mms service issue .To recive or send picture messages u need to activate mms and take settings for the same from ur service provider then u will be able to downloads picture messages else ask ur service provider for more details regarding mmms .... Gizmo

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