Question about Sony Playstation 3 (PS3) Console

7 Answers

Internet connection failed but IP address obtained.

My PS3 is telling me that it "succeeded" in obtaining my IP adress,but now its telling me that an error occured during communication with the server.This is a DNS error.(80710102).what is the problem?

Posted by on

  • 28 more comments 
  • shitfacemagy Nov 25, 2007

    same prblem

  • intodusk Dec 25, 2007

    obtains ip address
    but internet connection failed dns error

  • death45 Dec 27, 2007

    it obtained the ip address but didnt connect says dns error (80710102)

  • Anonymous Jan 23, 2008

    have bin trying for weeks now. sent sony over 10 emails , no answer. tryed changing ip address'es last 3 numbers by 1, changed dns to ones written on this site and others, tryed wired and wireless. ive gone past anger and frustration into depression. somebody please help me!!!!

  • Anonymous Feb 26, 2008

    internet connection does not work. says that it has succedeed with the ip adress but then says dns error no connection

  • bakey92 May 02, 2008

    exactly same problem.

    iP address succeeded

    internet connection failed??

    DNS error (80710102)

    any answers what to do next???????

  • Anonymous May 17, 2008

    man this really sucks i tried everything and it still says dns error

  • Anonymous Jun 03, 2008

    the same

  • Anonymous Jun 11, 2008

    I cannot get online at all and it is saying DNS error 80710102

  • MikeJS1984 Jun 11, 2008

    I am getting the same problem getting online and it is saying DNS error 80710102.

  • twofacetbgki Jun 12, 2008

    its suceeded in getting my ip address but failed in getting my internet connection

    DNS error 8071021

  • Anonymous Jun 13, 2008

    IT KEEPS SAYIN DNS ERROR (807101020+

  • Joe Mills Jun 17, 2008

    i have scanned through and found my wireless router, i have then entered my password and it has started to configure, but it does not connect, it says 'a connection to the access point could not be established. check the security settings for the wireless LAN' it then gives me a code '8013013E'

  • Anonymous Aug 08, 2008

    Same problem...

  • vernon2391 Aug 26, 2008

    I try to sign in or get online with my ps3 and I keep getting a "DNS error" message with the number do I fix this? I have tried rebooting, disconnecting the wirless connection, and refreshing my wireless source.

  • Anonymous Oct 02, 2008

    iP address succeeded

    internet connection failed IM GETTING SO MAD SOMEBODY PLEASE HELP

  • macRae7 Nov 11, 2008

    i hav the exact same problem. i.p adress succeeded but internet conection faild, a dns error (80710102) plz plz help iv been at ths 4 ages nw

  • Anonymous Nov 26, 2008

    cannot obtain ip address

  • alberto25 Nov 29, 2008

    i have an ip address but now its saying an error has occured in internet connection

  • Anonymous Dec 05, 2008

    i get the IP adress but why and what can i do about the internet connection? it always fails.

  • Anonymous Dec 24, 2008

    my ps3 succeded with obtianing my ip adress but failed for internet connection. What should i do because i really want to play online

  • bigsy01 Dec 24, 2008

    just changed service provider from aol to sky and it comes up with dns error 80710102 can anyone help worked on aol before changing.?????.

  • Anonymous Jan 01, 2009

    my ps3 internet only works for a couple of hours then when i turn it off and put it back on again it doesnt work the cable works fine on my compurter but when i plug it in to my ps3 it just green not flasing green can some plz help me :(

  • cullymcg Feb 20, 2009

    my ps3 online was workin fine but a couple of days ago it said "an error has acurred during the communication with the server
    this is a dns error


  • Anonymous Feb 27, 2009

    my ip address is ok but cant obtain internet connection please can you hepl me ?

  • king_47265 Mar 13, 2009

    my systems says IP aquired, but DSN problem error, how do I fix it

  • chimere_wrig Mar 26, 2009

    I obtain the ip address now it says internet connection failed an error occurred during communication with the server. This is a DNS error.(80710102)

  • Gary Brown Apr 19, 2009

    Im trying to do a wired connection my router usto work properly wen i wanted to do wired but then one day i tryed 2 sign on it never worked so i went 2 network settings went 2 wired connection it obtains the ip adress but it fails the internet connection can someone pls help me ??.

  • D997 May 11, 2010

    is any one gonna answer the question about the dnas problem

  • Anonymous Mar 27, 2014

    internet connection failed but ip adress obtained. 80028ea8



7 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 20 times.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 5 Answers

Hi, i had the same problem but it was fixed by simply re directing my ISP's DNS settings away from Sony's. manually change your DNS settings to the ones below and it should work fine !

  • Posted on Nov 25, 2007

    • Level 2:

      An expert who has achieved level 2 by getting 100 points


      An expert that got 5 achievements.


      An expert whose answer got voted for 20 times.


      Uploaded 5 video answers.

    • Expert
    • 42 Answers

    I know this is an old topic, but for anyone who stumbles across this page and wants a definitive answer to the DNS 80710102 error then follow the list of steps at this article linked to below- it will walk you step-by-step through what you need to do in order to fix the problem.

    How To Fix PS3 Dns Error 80710102

    Posted on Nov 10, 2010

    • Level 1:

      An expert who has achieved level 1.


      An expert whose answer got voted for 2 times.

    • Contributor
    • 1 Answer

    I solved this problem recently by restoring the system to default in this process i was worried about losing game data but that doesnt happen i then returned to my internet gaming. by just connecting to my internet :)

    Posted on Jan 24, 2010

    • Level 1:

      An expert who has achieved level 1.


      An expert whose answer got voted for 2 times.

    • Contributor
    • 1 Answer

    I had the same problem, then out of the blue it started to work. It worked for 3 months, now it is not working again. I never changed anything at all. I have the ps3 and the xbox 360 same IDNS error on both. I had the ps3 first so I thought it was the ps3. It is something to do with the computer.

    Posted on Oct 11, 2008

    • Level 1:

      An expert who has achieved level 1.


      An expert whose answer got voted for 2 times.

    • Contributor
    • 1 Answer

    I just spent 2 hours reading these solutions and trying all of them with no success then i decided to just unplugging the ps3 for 1 minute and turning the switch it has in back of the ps3 off and waiting another minute and when i turned ps3 on. boom signed right in. give that a try and hopefully you will have as much success as me

    Posted on May 23, 2008

    • Level 2:

      An expert who has achieved level 2 by getting 100 points


      An expert that got 5 achievements.


      An expert whose answer got voted for 20 times.


      An expert who has answered 20 questions.

    • Expert
    • 140 Answers

    The same happens to me everytime i configure internet in ps3.

    after finishing setup, when testing firts time, i got the error.
    but test again more 2 or 3 times, always work for me....

    Posted on Nov 25, 2007

    • Level 1:

      An expert who has achieved level 1.

    • Contributor
    • 1 Answer

    I hav tried every thing i cant do it. it allways comes up DNS error then some numbers some 1 get back to me

    ps.i hav got bt homhub

    Posted on Sep 01, 2008

    • Phil_7754 Jan 17, 2011

      to resolve this common issue :

      alter / change your internet encryption i.e

      WPA to WPA2

      never use WEP


    3 Suggested Answers

    • 2 Answers

    SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

    A 6ya expert can help you resolve that issue over the phone in a minute or two.
    Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
    The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
    click here to download the app (for users in the US for now) and get all the help you need.
    Good luck!

    Posted on Jan 02, 2017

    • 6 Answers

    SOURCE: ps3

    Can you give a little more information about your configuration? Are you connected at all? Do you know what is going on? Does your car have an automatic transmission? Do you have people hooked to the underground chopshop network? Have you relocated through a time portal? If you have, did you tell sony the problems people are having in the future with there PS3s? Did they commit you into an asylum? Did you call sonys tech support hotline? The number is 1-800-345-7669. I hope they can help you without having to unanswer your questions with more questions like these. If they don't know, I would suggest smashing it with a hammer.

    Posted on Feb 01, 2008

    • 1 Answer

    SOURCE: Internet connection failed but IP address obtained.

    I had the same problem but rectified it like this ( windows XP):

    open Control Panel and click on Networks Connections. Then click on your internet service provider connection. In 'general' click on 'properties' and then go to 'Advanced'. On the 'Internet connection sharing' tick 'Allow other network users to connect through this internet connection. In the same box click on 'settings' and tick 'DNS'.

    I hope this helps.

    Posted on Apr 04, 2008

    Add Your Answer

    Uploading: 0%


    Complete. Click "Add" to insert your video. Add



    Related Questions:

    2 Answers

    Internet connection failed but IP address obtained.

    Sounds like a problem with the firmware in your router. Connect
    your laptop directly to one of the four ports with a cat 5 cable. Turn of your wireless adapter and connect through the cable.
    Once your web browser is open, go to the URL This will take you to a pop up box which asks you to enter a user name and password. The default user name is admin and the default password is admin or password. From there You will be all the settings you can control. You are looking for the one to go on line and download the current firmware update. This will most likely solve your problem. If your router was working fine before do not tamper with any of the other options. If this does not clear up your problem you will probably need a new router. You can also try Pushing the tiny reset button on the back and running the setup disk that came with your router. If this fails you definitely need a new router.
    I hope this helps you. If you need more help feel free to contact me.

    Jul 25, 2008 | Sony Playstation 3 (PS3) Console

    1 Answer

    My PS3 is telling me that it "succeeded" in obtaining my IP adress,but now its telling me that an error occured during communication with the server. This is a DNS error.(80710102ff), I Have tryed every...

    This sounds like you might need to open a port on your router or firewall to allow the PS3 to send info to the games specific server just because the PS3 has been given an IP address the PS3 still needs to connect through your router using NAT.

    I suggest first turning off your Windows Firewall and your ISP firewall then into your router admin panel and open up the correct port then do the same on your firewalls.

    Next, you need to enter these numbers for the PS3 to work.. so put these in the port start and end. 80 , 443 , 5223 , 10070 (start) and 10080 (end) , 3478 , 3479 , 3658 , 10070. They should be in both start and end except for the fourth which will have 10070 in start and 10080 in end.

    The first 4 are TCP and the last 4 are UDP both types are required.

    Feb 01, 2010 | Sony Playstation 3 (PS3) Console

    1 Answer

    DNS 807101102. An error occurred during

    if wireless how much % of signal do you have?, does it do it all the time? what router are you using? some routers have to be set diferently than normal in order for you to be able to play. change your ps3 IP adress one number up exanmple if its change it to or try this link if you have a linksys router it seem common for that router to get that error-

    Dec 22, 2009 | Sony Playstation 3 (PS3) Console

    1 Answer

    My PS3 is telling me that it "succeeded" in obtaining my IP adress,but now its telling me that an error occured during communication with the server

    To me it sounds like you are hooking your PS3 through a computer to the internet. If so there is an easy fix for your problem. On your computer open Control Panel, and then open Network Connections. Right-Click on your internet connection and select properties, then on the top tab select Advance. This will open up your network sharing. In the box that says (Internet Connection Sharing), check the box that says (Allow other network users to connect through this computer's connection) click OK. Once you do this it will promt you with a message that some modifications made will not take place till the connection is reset. Then just log off the internet and re-log back on. Then proceed to start your PS3 and redo the internet connection settings on the PS3.

    Nov 22, 2009 | Sony Playstation 3 (PS3) Console

    1 Answer

    Dns error

    First chek your cables to make sure they're tight. Then test the internet connection in the settings. Restart ps3 and it should restore internet connection. If not, Cable is not working or is damaged.

    Aug 12, 2009 | Sony PS3 40GB Best Sellers Bundle Console

    1 Answer

    Router wont let ps3 have ip adress

    you need to open a incoming port for the ps3 on your router all you have to do is use the computer to go to your router settings then use whatever ip the ps3 is using and open a port for that ip address that should work but i dont have a ps3 so i dont know you could try that

    May 09, 2009 | Computers & Internet

    1 Answer

    Internet connection failed but IP address obtained.

    sounds to me like you have the security turned on . Just type in your security key on PS3 and it should connect. Best of luck!

    Jan 11, 2009 | Video Game Consoles & Games

    1 Answer

    Internet connection failed but IP address obtained.


    Check to make sure that your router has gotten an IP Address from your ISP. Because you PS3 is telling you that it has an IP from your router. This means that the Router to PS3 connection has layer 3 connectivity, but what about from your router to your ISP? check that in the router by logging into the router's web page and going to the status page it should have your information from your ISP if it does not make sure that the main page is set to the proper settings either get IP automatically (Cable Modem) or Get PPPOE (DSL) connection (Make sure that your password information is correct to).

    Now after checking these items make sure that you set the router up as the DNS for your network buy setting this on the status page then in your PS3 (set the DNS setting to point to your router, and set your router up as a caching DNS server).
    Then power cycle the router after saving everything, and power cycle your PS3 after setting everything. This should clear up your problem.

    Thank you,


    Oct 24, 2008 | Linksys Wireless-G Broadband Router

    1 Answer


    wired conection , connection test fails obtain ip adress connect but connection internet failed.

    Oct 07, 2008 | Sony Playstation 3 (PS3) Console

    Not finding what you are looking for?
    Sony Playstation 3 (PS3) Console Logo

    22,402 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Sony Video Game Consoles & Games Experts

    Zhenya Ogorodnikov

    Level 2 Expert

    218 Answers

    shaun taylor

    Level 3 Expert

    1527 Answers


    Level 2 Expert

    219 Answers

    Are you a Sony Video Game Console and Game Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides