You must then do a factory reset using the Power and Volume
Buttons.
Here is a good link that tells and shows how to do it:
http://www.rcatablets.com/how-completely-reset-your-rca-rct6103w46-android-422-tablet
The model number is not the same but it should work anyhow.
There is a typo in Step 1, however so do this instead:
With the tablet turned OFF (not sleep but OFF) press and hold down at the same time both the Volume(-) button and the Power button. Continue to hold both of them down until you get a screen with the Android Robot, and or green text. That should set you up to follow the instructions.
Good luck.
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