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It sounds like you are talking about a watch, but Kenneth Cole don't appear to sell watches. If you bought it from eBay or Amazon, or a market, it is a Chinese watch with their name on it.
There is a set of instructions for KC watches but not by model name, only by dscription of appearance.
Go to http://www.genevawatchgroup.com/ and scroll down the page and you will see a list of instructions. Pick out the english one (if that is your first language) and then scroll down the download until you reach the watch that looks like yours and study the instructions.
Write your name, address, phone number and a description of the problem on a sheet of paper.
Put the watch and the paper with your information in a padded envelope or box.
Mail your package to:
Kenneth Cole Productions Inc. Attn: Returns Department 229 Hollie Drive Martinsville, VA 24112
Send the package via Certified Mail and insure it.
Wait four to six weeks. If the repair is under warranty, Kenneth Cole Productions will make the repair and mail your watch back to you. If the repair is not under warranty, it will call you to let you know the charges.
Bought from Official Kenneth Cole Retailer
Find the website for the retailer where you bought your watch. Look for warranty information on the website. This location should have the address where you will send your watch for repairs.
Fill out a form with your name, address, phone number and a description of the problem. Some retailers have forms on their website. The form may include the style number, which is found on the case back.
Include $8.50 to cover return postage in a check, money order or credit card information. The type of payment varies from retailer to retailer, but the amount is generally consistent.
Include any extra money needed for repairs if they are not under warranty. This includes repairs such as a battery, case or strap. This also varies from retailer to retailer. Some ask you to include the money ahead of time; others will call after seeing the watch.
Put the watch, any information and money into a padded envelope and send it to the appropriate address. Insure the package.
I might have the solution. Is it a rectangular watch with a leather strap? It sounds weird, but I have a watch with no brand name on it (bought yesterday from K-Mart at $9.99) with the model #A126-06. The package insert said "Advance Watch Group." I googled them, and they manufacture watches for Kenneth Cole, Tommy Bahama and a bunch of other designers.
I was really surprised because K-Mart is the last place I'd buy a watch, except that it looked like my broken Raymond Weil tank watch.
I suggest you go to K-Mart and see if you find a watch that looks like yours.
The back of this watch is marked as follows:
V377
Stainless Steel Caseback
2035 Movement
Base Metal
Bezel
20279knx
A126-06
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