Question about HP Scanjet 8390 Flatbed Scanner

2 Answers

Power supply died and replaced. Now get error code

Power supply died and replaced. Now I get error code 05 followed by "processing" and then "Ready" on the scanner.
When I try to use the scanner from the PC, the scanner is not found but in the PC device manager all is well. ??
I've checked power, drivers, USB connections and still no luck. I hate to discard a $1000 + scanner. Any ideas would be appreciated.

OS = Vista Ultimate

Posted by on

  • rhr32568 Jul 29, 2009

    Thanks Rockitman

    I'm not where I can do as you propose but last night I did a fresh install on another PC and got the same result so I think it must be something else. Any other ideas?

  • rhr32568 Jul 30, 2009

    When I look through the glass, it looks ok but I'll try your suggestion when I figure out how to get the top off. I have all the screws out except under the contol panel but I can't get the contol panel off. I would like some help here. I tried to find a service manual but had no luck there. Do you know what Error code 05 is?

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  • Master
  • 2,185 Answers

Hello there.

You might need to reinstall the driver installation of your scanner if you still have the cd installer. If not anymore, you can give me the scanner model and brand and we'll try to find a driver for you.

Posted on Jul 31, 2009

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  • Master
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Go into the device manager and uninstall it,then unplug the usb and plug it back in,let windows find it and it will reinstall the drivers and it should be fine.

Posted on Jul 29, 2009

  • Randy Hough
    Randy Hough Jul 29, 2009

    If you had the same problem on another pc then the scanner is out of alignment,if you remove the cover and gently slide it all the back to it's normal resting position,it may reset and start working again.

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