Greeting plays back on handset, but not for incoming calls answering is on on base unit. KX-TGE274S

Has the answering system been turned off? Check the base, there is an Answer On button with a LED indicator. If the light is off, press the Answer On button. From the handset when the phone is in Standby, press Menu/OK and navigate to Answering Device using the Up/Down arrows. Press Menu/OK to enter the Answering Device menu. Use the arrows to go to the Answer On and press Menu/OK. Then press Off to exit the menu system. If you are calling into the phone, you can turn on the answering system. Let the phone ring 15 times followed by a long beep, then enter your remote code within 10 seconds. Either hang up or do any remote operations. Note: pressing 0 will turn off the answering system.

When you set up the ring count, the maximum rings before the system picks up is 7. In Toll Saver, the phone rings twice if there are new messages and 5 times otherwise before you hear the greeting. Even when the recording space is full, your greeting or a pre-recorded "mailbox full" statement will play. (Note: some of these systems allow for a greeting to play without saving any messages. This is controlled by the "recording time" option.)

I hope this helps. See the manual for the KX-TG4021 on the support page: https://shop.panasonic.com/support-only/KX-TG4021N.html. The current link to the manual is https://ftp.panasonic.com/telephone/om/kx-tg4011_mul_om.pdf . Start on page 27 for the Answering Device information.

Cindy Wells

Do you want to erase all messages? Are you looking at the handset, the base or are you calling the KX-TG885SK remotely?

1) At the base, press Erase during playback of a message to delete the current message. To erase all messages from the base, press Erase twice when the phone system is in standby mode (no active calls/incoming calls).

2) From a handset, use the menu to access the Answering Device sub menu and choose play new message or play all messages. (Alternatively, press Menu # 3 2 3 to play new messages or Menu # 3 2 4 to play all messages.) During playback of a message, press * 4 or pause the message. After pausing the message, highlight Erase and press Select. Confirm this. To erase all messages, choose Erase All messages (Menu # 3 2 5) and follow the prompts to confirm (highlight Yes and press Select). You can also press * 5 to erase all messages from the Answering Device sub menu.

3) During a remote call, *4 and * 5 work as above when using the handset.

See pages 70, 71, and 74 in the operating manual. The manual is available on the Add-on Handset page: https://shop.panasonic.com/cordless-corded-telephones/telephone-handsets/KX-TGFA61B.html . The current link to the manual is http://help.panasonic.ca/viewing/ALL/KX-TG885SK/OI/TG885SK_PNQP1397ZA/TG885SK_PNQP1397ZA.pdf .

I hope this helps.

Cindy Wells

The base of your phone system is the KX-TG4131. The handset/base combination packs have a slightly different model number (KX-TG4132 for example). Assuming that you want to change the greeting of the answering system, you need to press Menu # 3 0 2 (when the phone system is in standby mode) from a handset. (Alternatively, press Menu and use the arrow keys to navigate to Answering Device. Press Select and navigate to Greeting. Press Select again and navigate to Record Greeting. Press Select and navigate to Yes. Press Select one more time. When you hear the beep, hold the handset about 8" (20 cm) away from you and speak your new message clearly. Press Stop when finished. The recording will cut off if your greeting is longer than 2 minutes. To exit the menu system, press Off. Make sure that the Answering system is on and your recorded greeting should play when you can't pick up the phone within the set number of rings.

See page 21 or page 33 of the manual. Panasonic has the manual here: ftp://ftp.panasonic.com/telephone/om/kx-tg4132_mul_om.pdf .

I hope this helps.

Cindy Wells

Make sure that none of the handsets are in use. First, record your own message. Press Menu then # 3 0 2 from the base unit or any handset. Menu is the middle soft key below the LCD screen on the base unit. It's the right soft key below the LCD screen on the handsets. The # key is below the 9. Use the Up/Down arrows to highlight Yes and then press Select. See the screen for the appropriate soft key. After the beep, speak your message while you are 20 cm (8 inches) from the microphone on the handset or base unit. Press Stop when finished. (The phone will stop recording if your message is 2 minutes long.) Press Exit on the base or Off on the handset to leave the menu system.

Turn on the answering machine. Press the button with cassette tape symbol on the base. Press Menu # 3 2 7 on the handset. Your greeting should be heard by incoming callers unless the unit is set to Greeting Only or the memory is full. To check this, press Menu # 3 0 5 . Again, use the up/down arrows to highlight your choice. Press the appropriate soft key to Save the setting.

If you do not want to use the numbers, you can use the Up/Down arrows and Select. Press Menu, highlight Answering Device. Then highlight Greeting. Then select Record Greeting for the first step.

These steps are available in the manual. All except for the greeting length are on page 57. The last section is on page 63. This is available from the product site: http://shop.panasonic.com/cordless-corded-telephones/corded-telephones/KX-TGF38.html#q=KX-TGF380&start=1 . Click on the Support tab. The direct link to the manual is ftp://ftp.panasonic.com/telephone/om/kx-tgf380_en_om.pdf .

I hope this helps.

Cindy Wells

We recommend you test the main base unit with a different telephone cord on a different telephone jack.

Record a Personal Greeting


Access the answering system from any handset. Wait until the system finishes its announcements, or press 5 (Stop) to skip them.

Press 8 (RecNewGreeting).

Wait for the system to say "Record greeting," then begin speaking.

When you're finished, press 8 to stop recording. The system plays back your new greeting.


To keep this greeting, press End. To re-record it, go back to step 2.

Recording your greeting message You can record your own greeting message (2 minutes max.). 1 {GREETING REC} 2 Within 10 seconds, press {GREETING REC} again. 3 After the base unit beeps, speak clearly about 20 cm away from the MIC. 4 Press {?} (STOP) to stop recording.
Playing back the greeting message Press {GREETING CHECK}.
You can also operate the answering system by pressing dial keys on the handset
Key Operation {^} or {V} Adjust the receiver/speaker volume {1} or {<} Repeat message (during playback)*1 {2} or {>} Skip message (during playback) {4} Play new messages {5} Play all messages {8} Turn answering system on {9} Stop playback*2

Greeting message
When the unit answers a call, callers are
greeted by a greeting message. You can
record your own greeting message or
use a pre-recorded greeting message.
Recording your greeting
message
You can record your own greeting
message (2 minutes max.).
1 {GREETING REC}
2 Within 10 seconds, press
{GREETING REC} again.
3 After the base unit beeps, speak
clearly about 20 cm (8 inches) away
from the MIC.
4 Press {?} (STOP) to stop recording.
Using a pre-recorded greeting
message
If you erase or do not record your own
greeting message, the unit plays a prerecorded
greeting message for callers
and asks them to leave messages. If the
message recording time (page 39) is set
to “Greeting only”, caller messages
are not recorded and the unit plays a
different pre-recorded greeting message
asking callers to call again.
Playing back the greeting
message
Press {GREETING CHECK}.
Erasing your greeting
message
If you erase your own greeting message,
the unit plays a pre-recorded greeting
message for callers.
Press {GREETING CHECK}, and then
press {ERASE} while your greeting
message is playing.
Listening to messages
using the base unit
When new messages have been
recorded, the message indicator on the
base unit flashes.
Press {6}.
L If new messages have been recorded,
the base unit plays back new
messages.
L If there are no new messages, the
base unit plays back all messages.
Operating the answering
system
Key Operation
{^} or {V} Adjust the speaker
volume
{7} Repeat message
(during playback)*1
{8} Skip message
(during playback)
{?}
(STOP)
Pause message
– To resume playback,
press {6}.
– To stop playback
completely, press
{?} (STOP) again.
{ERASE} Erase currently playing
message
*1 If pressed within the first 5 seconds of
a message, the previous message is
played.

check if this works and tell me if any issues

Press the down arrow under 'Volume' on the base unit. The handset volume is in the middle and has a down arrow on the bottom of the large silver button.

It first sounds as if the handset isn't charged properly. Check the battery status first. The manufacture advises to charge the system for approx. 7 hours before any use occurs. Second, make sure that the registration took, when programming the phone originally. I would de-register the handset by: 1 {MENU} i {0}{0}{2} 2 {3}{3}{5} i {OK} 3 Select the handset you want to cancel by pressing the desired handset number ({1} ? {4}). Then re-register by: 1 Handset: {MENU} i {0}{0}{1} 2 Base unit: KX-TG6021/KX-TG6022/ KX-TG6023 Press and hold {LOCATOR} until the IN USE indicator flashes. KX-TG6051/KX-TG6052/ KX-TG6053/KX-TG6054 Press and hold {LOCATOR/ INTERCOM} until the IN USE indicator flashes. LAfter the IN USE indicator starts flashing, the rest of the procedure must be completed within 1 minute. 3 Handset: Press {OK}, then wait until a beep sounds. 4 {OFF} Third, make sure that the display on the handset does not show "SP-Phone" in the display, if it does press the phone icon button. Fourth, Do you currently have voicemail from your phone service provider? If so, the answering machine will not answer. Make sure that the answering machine portion is turned on. Do this by: Press {ANSWER ON} to turn on/off the answering system. When the answering system is turned on, the ANSWER ON indicator lights. When the answering system is turned off, the ANSWER ON indicator turns off. If there are any further questions or comments, please post here. Please rate this solution through fix-it. Thank you