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it was recognizing my sansa until last night and now it will not
Problem for SanDisk Sansa Clip MP3 Player
Sandisk Sansa Clip 1 GB MP3 Player - Black
By leoking2869 on Nov 23, 2007
How do I download songs? It doesnt show up that it is even conected to my computer
Same Problem
Mar 28, 2008
- Sansa Clip MP3 player does not show up on the computer. The computer recognizes a USB Mass Storage device but does not provide a drive or letter for me to download music to.- windjammer76Mar 27, 2008
- my computer recognizes a usb storage device but theres nowhere for me to open it to move the files onto the sansaclip. i figured it would be in 'my computer' but its not.- GuestMar 24, 2008
- i listen to it and the battery says low battery and it powers down and i have the wall pluge in outlet and it allows me to use a usb cord to charge also but recently it will not evan say connected just stays black on the screen and also my computer will not recongizes the sansa clip 1 gb whats should i do????- Guest
Best Solution
posted on Mar 19, 2008
IT FINALLY WORKS !!!!
Sandisk Tech support had me do the following:
- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.
He also had me to:
- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.
If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK
Sandisk Tech support had me do the following:
- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.
He also had me to:
- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.
If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK
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