Question about Dell Inspiron 6000 Notebook

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Disc Drive will read Dvd's and play Dvd's but suddenly will not recognize a CD-R when it is inside of the drive. Thanks for any help

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This is common on dual disc drives. The only fix is to purchase a new drive. Hope this helps.

Posted on Jul 29, 2009

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1 Answer

My cd drive does not recognise cds


Okay. First of all is it a cd drive in your computer as opposed to a DVD drive? If you put a dvd into a cd drive it cannot recognize the dvd. A dvd drive can recognize a cd, but a cd drive cannot recognise a dvd.

Does your computer actually recognize the drive as being present?
If the drive isn't recognized by the computer try:

power off the laptop
Physically remove the cd or dvd drive
power -up the laptop without the cd/dvd drive
power off the latop and refit the dvd/cd drive
power it up again and see if the drive is
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If the drive IS recognized by the laptop but won't play any disk it's probably the drive itself at fault. You can try gently cleaning the inside of the drive - the optic that reads the disk. However, the usual cause is failure of that optic which read the disk information. It cannot be repaired.

The alternative to fitting a new drive is to buy a portable dvd drive. They connect via a usb cable. Have a look on Ebay

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Welcome to Fixya.

Seems like you're having a software issue that prevents your system to read/run a disc when inside the operating system. I have included the official fix from Microsoft:

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All you have to do is to click on "Run Now" and follow the on screen prompts - just remember to eject any CD that you may have inside the drive.

Please note that if this does not work, then the drive needs to be replaced. You may contact DELL for replacement options in case that happens.

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You can burn only on the blank CD-RW or any blank CD.

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My Lite On DVDRW will not recognize any audio cd's...


Hi PhxROcker,

In these drives there are two lasers and two pick-up sensors. Normally in a combined head. One set is used for the DVD and the other is used for the CD. From you description it sounds like the optical sensor for the CD laser has expired! When you place a CD into the drive a small amount of information is read by the drive that identifies the disc type, manufacturer, it's status, capacity etc. If the drive cannot read this then it thinks nothing is present.

If you insert a disc does the LED on the front the the unit flash a few times while it spins the disc. Does it do this repeatedly? If it fails to read the disc does the LED stop blinking and the drive no longer spins the disc? If this is the case then your drive may indeed be faulty.

Sorry I could not be of any further assistance.

Regards,

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LITEON DVD/CD-RW CAN READ DVD BUT NOT AUDIO/DATA CD.


I would suggest cleaning the drive with a cleaning dvd, $19.99 at most retailers. Or you can open up your computer and verify all connections to the drive are good, disconnect and re-connect to be sure. Hope this helps.

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