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There are a number of reasons why you may not be able to send a fax. Check your manual for troubleshooting tips. However here are some simple things to try. 1. Check to make sure the cord from the outlet in the wall to your all-in-one is plugged into the proper port. There are usually two ports that will accept your phone plugs on the back of machine. One goes to your phone or answering machine and the other one to the line that goes the outlet in the wall. It's easy to plug your cord into the wrong port. Try plugging your phone cord into the other port and see that works. 2. You may have a defective phone cord or the wrong type of cord. Most phone cords only have two conductors in the cord and others have four. Try replacing the phone cord with a known good phone cord and see if that helps.
Try to send a test fax to HP's fax-back line: 1-888-HP FAX ME
You can send a blank page and if they receive it they'll send you a fax back confirming it. If you can send to HP then whoever you tried to fax to earlier is having an issue or the number you have is wrong.
If you cannot send to HP then there's an issue with your line/machine. You would then start troubleshooting by hooking up a phone to that jack you have your Epson plugged into and seeing if you get a dial tone.
Good Day Sir, I have a solution to your problem, hope this will help you.
"HP 4315 officejet fax failed" solution:
Turn off the machine by using the ON button and then unplug the power cord from the back of the machine. After a few seconds, plug the power cord back in and turn the power on.
Try to send or receive a test fax.
If you are running the test from the Fax Setup Wizard (windows) or Fax Setup Utility(Mac), Make sure the Machine is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the machine is busy.If it is busy, wait until it is finished and in the idle state.
Make sure you use the phone cord that came with the machine. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, YOU MIGHT NOT BE ABLE TO SEND OR RECEIVE faxes. then after you plug run the test again.
If you are using a PHONE SPLITTER, this can cause faxing problems. connect the machine directly to the telephone wall jack.
run the test again to make sure it passes and the machine is ready for faxing.
We have the same problem and the fax will send and receive only if the printer cord is pulled out of the back of the printer. I just keep the printer cord pulled out and put it back in only when I need to print a document from the comptuer.
Just found your post and I'm having the same problem. Everything else seems to be working correctly. I can copy, scan, print and I THINK I can send a fax correctly, I should have called the person and made sure it arrived. However, I cannot receive faxes. I have an answering machine on the line, but it is not plugged into the Kodak Pinter, it is in another room. The answering machine answered the call, the FAX noise came across, but the Kodak Printer never picked it up and printed out the fax. I think I have all the settings correct, but the instructions are not very clear. Do you think I HAVE to have the answering machine plugged into the Kodak Printer? That doesn't make sense, but I might try it.