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I have a Dyson Airmuscle DC28. when doing carpet beater bar shuts off and red on button flashes Acts like too much vacuum. Took prefilter out and works fine. Sucks down to the floor. Help.

Filter is dry and no obstructions. Take out works fine. Put back in fails.

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  • Dyson Master
  • 1,239 Answers

This usually indicates a brush roll problem which could be caused by a bad pub, wire loom, or the cleaner head assembly. I recommend you have it checked at your local Dyson repair facility to determine the problem.

Posted on Oct 14, 2017

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Posted on Jan 02, 2017

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SOURCE: I have a dyson DC28

I had the same symptom with my wife's DC28. The problem was associated with the cam driven height adjustment mechanism. The beater bar must rock freely up and down when pressing on the tabs that the end cam lobes actuate. On ours I found hair and crud jammed in between the end of the beater bar and the side of the vacuum head preventing it from moving freely. To clean it out I fashioned a hook tool by straightening a paper clip and bending the tip at 90*, then took a flat screwdriver to pry the gap open a bit so I could use my tool to clean out the buildup.

I removed the plate that holds the cam in place (6 torx screws) to gain access to the rocker tabs, although in hind sight I could have probably just left it in place. It doesn't matter how you set the cam back into place. It's self aligning with the aid of the micro-switches inside.

Hope this helps

Posted on Nov 27, 2011

small6363
  • 18394 Answers

SOURCE: dc28 beater bar does not spin

this link is for manual check belt is ok
http://media.dyson.com/downloads/US/floorcare/Manuals/dc28_opmanual_usa.pdf

Posted on Nov 14, 2012

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1 Answer

How do I adjust height for carpet brush on DC28 Dyson animal?


Hi Laura, it's Jack at Dyson

DC28's selector pad (located by the red on/off switch) allows you to select the correct height setting for the particular flooring you're cleaning. Patented Dyson Airmuscle technology will then raise or lower the rotating brush bar within the cleaner head to the correct level for optimum performance, or shut it off for cleaning bare floors or delicate rugs.

adjust-height-carpet-brush-dc28-dyson-oxwm34v2ww5haas3o0iwr05r-1-0.jpg
I hope this helps, but if you have any further questions or if you're having difficulty with your DC28, you're welcome to get in touch directly. You can reach our experts by emailing askdysonUS@dyson.com

Mar 01, 2015 | Dyson Vacuums

1 Answer

Dyson airmuscle


Hi there, it's Jack at Dyson.

I'm glad to hear your Dyson DC28 Airmuscle vacuum has worked so well for you for 5 years, but I'm sorry to hear you're now having difficulty reclining the machine.

It's possible this could occur if an item such as a pen or pencil has been accidentally vacuumed up, and is jamming the changeover valve mechanism. This is easy to check for - after turning off and unplugging the vacuum, lie the machine on its side and open the duct inspection port, then remove any objects or debris:

7b1f74d0-f6e0-4b23-b310-172b5309d5a4.jpg

If you can't find anything, but continue to experience difficulty reclining your vacuum, please get in touch with our experts directly so we can provide further assistance. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Aug 26, 2014 | Dyson DC28 Animal Vacuum with Airmuscle...

1 Answer

White carpet height buttons flash


Hi there, it's Jack at Dyson.

DC28's carpet height buttons will flash to let you know if you have the carpet height set too low for effective cleaning. Raising the brush bar to the next available height on the selector pad should resolve this.

If you'd like further advice from our experts after giving this a try, please give us a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Jul 17, 2014 | Dyson DC28 Animal HEPA Bagless Upright...

1 Answer

Also te red light is blinking on my dc 28 animal vacuum


Hi Judi, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC28. If the red on/off is flashing, this indicates that something may be jamming the brush bar. To resolve this, please follow the steps shown in the video attached. Make sure there are no obstructions in the cleaner head, and carefully remove any threads or hair from around the brush bar.

You may also want to try raising the brush bar one setting higher using the hight selector pad, as the brush bar will shut itself off if you have it set too low for the carpet pile you're cleaning.

If you'd like some further help after you've given this a try, please email us directly at askdysonUS@dyson.com with your contact details. One of our experts will be in touch as soon as possible to run you through some further troubleshooting.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Apr 17, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

I just bought a brand new Dyson DC28 and


If you can, check the latest Consumer Reports buying guide for guidance.

Sep 11, 2012 | Dyson DC28 Animal Airmuscle Vacuum Cleaner

2 Answers

My Dyson DC28 works fine for a minute then it's like if the brush head gets too much resistance it quits spinning and the light starts flashing. When I turn the vacumn off then back on it's f


Hi Gayle,

I'm sorry to hear you're having difficulties with your DC28. From what you've described, it sounds as if you may have the brushbar set at a level too low for the type of carpeting you're cleaning. If you select a higher carpet setting from the selector pad, you should find this resolves the issue.

However, if you've tried this and are still concerned, please call us free on 1-866-693-9766 - or if you email your details to askdysonUS@dyson.com, someone will be in touch as soon as possible to help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 19, 2012 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

I have a brand new Dyson DC28 Airmuscle Vacuumand it is so hard to push and/or pull. Is there a button to make it easier or is it the machine?


Hi there,

Your DC28 is equipped with Airmuscle™ technology, which allows you to raise or lower the brushbar to suit the flooring you're trying to clean. You should be able to make your DC28 easier to push by changing the setting of the carpet height selector. You can find out how to adjust this in the user guide included with the cleaner. In case you don't have yours to hand, here's an online copy:

http://media.dyson.com/downloads/US/floorcare/Manuals/dc28_opmanual_usa.pdf


By raising the brushbar, you should be able to reduce the force needed to push and pull the cleaner. If you've tried this, it may simply be the powerful suction which is making it feel a little heavy to use.

If you're still concerned, please get in touch with us free on 1866MYDYSON or email askdysonUS@dyson.com. One of our experts will be happy to answer your questions.

Kind regards,

Jack
Dyson Customer Service

Jul 23, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

I have a dyson DC28 vacuum and the power button flashes on and off and the beater bar quit turning. I turned it over and found some string caught on the beater bar which I removed, but the beater bar still...


I had the same symptom with my wife's DC28. The problem was associated with the cam driven height adjustment mechanism. The beater bar must rock freely up and down when pressing on the tabs that the end cam lobes actuate. On ours I found hair and crud jammed in between the end of the beater bar and the side of the vacuum head preventing it from moving freely. To clean it out I fashioned a hook tool by straightening a paper clip and bending the tip at 90*, then took a flat screwdriver to pry the gap open a bit so I could use my tool to clean out the buildup.

I removed the plate that holds the cam in place (6 torx screws) to gain access to the rocker tabs, although in hind sight I could have probably just left it in place. It doesn't matter how you set the cam back into place. It's self aligning with the aid of the micro-switches inside.

Hope this helps

Mar 15, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

My dyson dc17 will not roll across the carpet, because their is too much suction.?


Turn on the beater bar with the gray button next to the red power button. The powered beater bar will "propel" the vacuum across the carpet.

May 02, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

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