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I have a dc35 and when you pull the switch nothing happens and the light comes on

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2 Answers

Dyson DC35 doesn't work. when I press power button, only green blinking light is showen.


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC35 is currently displaying a slow flashing light when you pull the trigger. In order to determine what's causing the issue, our experts would need to talk you through some simple diagnostic checks when you have your machine easily to hand.

When it's convenient for you, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we'll also be able to confirm whether this is covered under your Dyson warranty.

We'll look forward to speaking with you.

Jul 21, 2015 | Dyson DC35 Handheld Vacuum

1 Answer

My dyson has stopped working altogether now.


Hi Angela, it's Jack at Dyson.

To determine where the fault lies with your DC35, we would need to talk you through some quick troubleshooting checks when you have your machine easily to hand. Our experts should be able to diagnose the cause of the issue - and if a replacement part is needed, we'll be able to confirm if this is covered under your Dyson guarantee.

You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Jul 15, 2015 | Dyson DC35 Handheld Vacuum

1 Answer

When I engage the power switch on my Dyson DC35 Animal I have to use a lot of pressure and it starts but turns off within a few seconds.


I would verify that the battery connections are clean on both the battery and the vacuum itself. IF it pulses on and off , before going off, it has a clog. Make sure the Filter is clean as well as the inside of the power unit where it connects to the wand extension. Pull it apart and make sure no debris is there. This almost sound like you may have a bad switch in the handle. If the unit is under warranty , get is fixed. Sorry , looks like you can not just buy a switch.

Mar 04, 2015 | Dyson DC35 Handheld Vacuum

1 Answer

When I press the trigger the green light comes on but motor does not


Hi Perry, it's Jack at Dyson.

If the green light comes on when your DC35's trigger is pulled, but the machine does not run, this would usually signal that the battery has no charge.

The battery should recharge fully from depleted in 3.5 hours. However if your machine has been connected to the charger for at least this long and still won't run, it could mean there's an issue with either the charger or the battery.

We're happy to talk you through some simple diagnostic checks when you have your machine to hand, to help determine which part is at fault. At your earliest opportunity, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jan 26, 2015 | Dyson DC35 Handheld Vacuum

1 Answer

Wont run green light flashstrigger problems


Hi there, it's Jack at Dyson.

If your DC35 won't run and displays a flashing green light, our online Support guide should help you diagnose the issue: http://www.dyson.co.uk/support/dc35/dc35-multi-floor/my-machine-is-not-working/my-machine-displays-an-led-light

If you find you need some further help after giving this a try, you can reach our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can confirm if this is covered under our free 2-year parts and labour guarantee.

Sep 03, 2014 | Dyson DC35 Handheld Vacuum

1 Answer

Dyson dc35


Sounds like the belt is slipping. Try replacing the belt. Hope this helps.

May 22, 2014 | Vacuums

2 Answers

Torx Screws


Hi Laurie, it's Jack at Dyson.

We'd advise against dismantling your DC35 any further than is shown in the user guide, as this could cause damage to the machine. DC35's V2 digital motor is manufactured in a clean room environment and should not be removed from the main body.

If your DC35 doesn't seem to be working correctly we'd appreciate the opportunity to take some further details. You can reach our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to hearing from you.

Mar 18, 2014 | Dyson DC35 Handheld Vacuum

1 Answer

We push the trigger, and the light comes on but no suction/ motor not working


Hi there,

I'm sorry to hear you're having difficulties with your DC35. From what you've described, it sounds there may be a fault with one of the components of your machine. If you give our Helpline a call, we should be able to help - you can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call so we can run through some troubleshooting over the phone with you.

We'll look forward to helping you resolve this issue.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 14, 2012 | Dyson DC35 Handheld Vacuum

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