Question about Microsoft Xbox 360 Console

2 Answers

Noisy disc drive - scratched disc!

Hi, My xbox is making a strange grating noise when playing game discs and is getting worse - it's only just over 1 year old!

It's also just scratched one of my discs and made it unreadable.

Is there anything i can do internally or shall i leave it and see if microsoft can do anything?

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  • k_r_i_s Jul 28, 2009

    Ive tried lens cleaner discs but nothing - same noise...

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2 Answers

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YOU WILL NEED TO CHANGE THE LENS ( LASER ) THATS WHAT,S DOING THE DAMAGE.........GOOD LUCK

Posted on Jul 29, 2009

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Try a lens cleaner.

Posted on Jul 28, 2009

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2 Answers

Have had three game discs destroyed by a deep scratching all the way around the disc...scratch runs the full 360 degree circumference. happens randomly. what is causing this and how can i fix it?


Could be caused by dirt or dust in the actual disc reader assembly for the 360. you can purchase a DVD cleaner disc for cheap from numerous retailers like best buy and walmart. or online.
Here is one I found for cheap on amazon.com with free shipping: http://www.amazon.com/Memorex-CD-DVD-Player-Laser-Lens-Cleaner/dp/B00008EM7U/ref=sr_1_1?ie=UTF8&qid=1296002431&sr=8-1
If this doesnt work then there may be more serious hardware issues with the dvd drive, you can get it replaced at an authorized repair shop or you can send it in to microsoft.
Hope this helps.

Jan 26, 2011 | Microsoft Xbox 360 Console

Tip

Xbox help for "Can read CD but NOT DVD."


Step 1: Inspect and clean your disc Take a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc. Clean your disc 1. Hold the disc by the edges without touching the top or bottom surfaces. 2. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward. Note Do not use solvents to clean the disc. 3. Once the disc is clean, load the disc into your console and see if the disc plays. If the disc still does not play, try step 2. Step 2: Try other discs Try other discs to determine whether the problem happens with any disc or only with this particular disc. If multiple game discs, DVDs, or CDs will not play: 1. Make sure the media type and the disc region code are compatible with the console. 2. If the problem happens with several discs of different types (games, DVDs, and CDs), skip to “Step 7: Request a repair” below. If a specific game disc will not play: 1. Search the Microsoft Knowledge Base to determine if the game title has any known problems. 2. Make sure the media type and the disc region code are compatible with the console. If the disc you are using has a region code that is compatible with your console but you still cannot play the disc, try step 3. Step 3: Clear your system cache If your Xbox 360 console can’t play multiple game discs, try clearing your system cache. Here’s how: 1. On the console, go to My Xbox, and then select System Settings. 2. Select Memory. 3. Highlight any storage device, and then press Y on your controller. 4. Select Clear System Cache.
Note If Clear System Cache is not available, use the button sequence described in the following article: 971755 How to clear the Xbox 360 console cache 5. Try to play a game disc. If you still can’t play a game disc, try step 4. Step 4: Remove the hard drive If the problem only happens with game discs, let’s try temporarily removing your hard drive. If your Xbox 360 console does not have a hard drive, skip to step 5. 1. Turn off your console. 2. Locate the hard drive on your console. 3. Press the release button on the hard drive and lift the hard drive from the console. 4. Turn on your console. 5. Try to play a game disc.If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If you still can’t play game discs, try step 5. Step 5: Disconnect memory units 1. Turn off your console. 2. Unplug any memory units attached to your console. 3. Turn on your console. 4. Try playing a game. If this step resolves the problem, reattach the memory units and contact Xbox support to order a replacement memory unit.

on Feb 15, 2010 | Video Game Consoles & Games

4 Answers

My Xbox 360 keeps scratching my game discs?


Sounds like the xbox console needs the laser adjusted or secured as per the other comments. For any discs issues, read on.

Check to see if there are any scratches or laser burn marks on the discs.Scratches or marks on discs will render game discs unplayable or will freeze the game and will often show a message stating "Disc Read Error" or something to that effect. Best remedy for starters, is to clean the discs and make sure there are no scratches or marks left on the play-side of the discs. A common problem that XBOX owners are reporting is; if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.

Laser burn, looks like complete or partial circular scratches around your disc. This occurs to discs when the games console has been moved whilst playing. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but a professional disc repair service is normally required to fix laser burn scratches or damage to XBOX discs.

For further help on XBOX disc repairs or to get XBOX discs repaired back to "As Good As New Condition", visit:

www.discREPAIR.ie

Check the "More Info" & "FAQ" Sections for further details on disc repairs and related matters.

If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the disc is in play, the games console itself may require repair. You should contact Microsoft for assessment and guidelines.

Hope this Helps!!

Apr 07, 2010 | Microsoft Xbox 360 Console

2 Answers

My xbox fell standing up and my game said when i turned my xbox back on the game can not be read


Check to see if there are any scratches or laser burn marks on the discs. Scratches or marks on discs will render game discs unplayable or will freeze the game and will often show a message stating “Disc Read Error” or something to that effect. Best remedy for starters, is to clean the discs and make sure there are no scratches or marks left on the play-side of the discs. A common problem that Xbox owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.
Laser burn, looks like complete or partial circular scratches around your disc, also known as “the ring of death”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but professional disc repair services is normally required to restore disc laser burn damage back to "As Good As New Condition".

For further help on Xbox & Xbox 360 disc repairs, visit:

www.discREPAIR.ie

Check the “More Info” & “FAQ” Sections for further details on disc repairs and related matters.


If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair.
You should contact Microsoft for assessment and guidelines.

Hope this Helps!!

Feb 16, 2010 | Microsoft Xbox 360 Console

1 Answer

My 360 only plays cds or dvd s wont play games please advise


Step 1: Inspect and clean your disc Take a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc. Clean your disc 1. Hold the disc by the edges without touching the top or bottom surfaces. 2. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward. Note Do not use solvents to clean the disc. 3. Once the disc is clean, load the disc into your console and see if the disc plays. If the disc still does not play, try step 2. Step 2: Try other discs Try other discs to determine whether the problem happens with any disc or only with this particular disc. If multiple game discs, DVDs, or CDs will not play: 1. Make sure the media type and the disc region code are compatible with the console. 2. If the problem happens with several discs of different types (games, DVDs, and CDs), skip to “Step 7: Request a repair” below. If a specific game disc will not play: 1. Search the Microsoft Knowledge Base to determine if the game title has any known problems. 2. Make sure the media type and the disc region code are compatible with the console. If the disc you are using has a region code that is compatible with your console but you still cannot play the disc, try step 3. Step 3: Clear your system cache If your Xbox 360 console can’t play multiple game discs, try clearing your system cache. Here’s how: 1. On the console, go to My Xbox, and then select System Settings. 2. Select Memory. 3. Highlight any storage device, and then press Y on your controller. 4. Select Clear System Cache.
Note If Clear System Cache is not available, use the button sequence described in the following article: 971755 How to clear the Xbox 360 console cache 5. Try to play a game disc. If you still can’t play a game disc, try step 4. Step 4: Remove the hard drive If the problem only happens with game discs, let’s try temporarily removing your hard drive. If your Xbox 360 console does not have a hard drive, skip to step 5. 1. Turn off your console. 2. Locate the hard drive on your console. 3. Press the release button on the hard drive and lift the hard drive from the console. 4. Turn on your console. 5. Try to play a game disc.If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If you still can’t play game discs, try step 5. Step 5: Disconnect memory units 1. Turn off your console. 2. Unplug any memory units attached to your console. 3. Turn on your console. 4. Try playing a game. If this step resolves the problem, reattach the memory units and contact Xbox support to order a replacement memory unit.

Feb 15, 2010 | Microsoft Xbox 360 Console

3 Answers

We've lost 2 game discs in the xbox 360 in the last 4 months, the disk would get scratched until it freezes. First time the xbox was destroyed, second time xbox still ok but game disc has deep circular...


Check to see if there are any scratches or laser burn marks on the discs. Scratches or marks on discs will render game discs unplayable or will freeze the game and will often show a message stating “Disc Read Error” or something to that effect. Best remedy for starters, is to clean the discs and make sure there are no scratches or marks left on the play-side of the discs. A common problem that Xbox owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.
Laser burn, looks like complete or partial circular scratches around your disc, also known as “the ring of death”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but a professional disc repair service is normally required to fix laser burn scratches or damage to XBOX discs.

For further help on Xbox & Xbox 360 disc repairs or to get XBOX discs repaired back to "As Good As New Condition", visit:

www.discREPAIR.ie

Check the “More Info” & “FAQ” Sections for further details on disc repairs and related matters, or send your discs for repair.

If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair. You should contact Microsoft for assessment and guidelines.
Hope this Helps!!

Feb 09, 2010 | Microsoft Xbox 360 Console

2 Answers

Xbox360 defective and ruined games.brand new console and games.


Hello.

Xbox DVD-Drive's often scratch circles into your discs and some even got malfunctioning lasers that will burn rings into games.
To prevent the circular scratched from happening avoid moving your console at any time while it is running however it often also occurs just in regular use especially for older consoles with Hitachi or Samsung drives.
As far as I know Microsoft replaces discs that were clearly damaged by a console free of charge, at least here in Europe they do.
Try calling Xbox Customer Support and ask for a replacement it is worth a try for sure even if they shouldnt replace it they will at least give you a 1-month subscription for Xbox LIVE in exchange.

If you can get the console replaced as well depends on the support person you are talking to but usually they charge you for that if you want to fix the drive yourself, open up a PC drive and take the foam pads outs and install them in the 360 drive this will prevent the discs from getting scratched they just didnt use these pads in the Xbox for some reason which led to these problems...

I hope this helps and Good luck!

Kind regards,
Wilhelm@Xboxexperts.com

Dec 26, 2008 | Microsoft Xbox 360 Console

2 Answers

Disc wont play


i have the same prob my solution get a sony

Jul 01, 2008 | Microsoft Xbox 360 Console

1 Answer

Loud noises


Depending on the age of the system, replace or ignore.
Its your DVD drive, unfortunatly most drives are noisy -FACT- so sometimes you have to just live with it- check the back ,if manfactured in 2005 ( a lot of bad drives from this year) might be worth ringing microsoft to see if an exchange is possible.-
But if its not showing any loss of play/loading or scratching the discs - or showing error- please place disc in a xbox 360 console...You may just have to put up with it.

Jan 24, 2008 | Microsoft Xbox 360 Console

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