Question about Saeco Royal Professional Espresso Machine

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Ventilate shows, nothing works

The machine was out of service and in storage for a couple of years. When hot water is selected, the pump runs, a small quantity of water comes out along with steam. Stops after the cycle, but still shows ventilate, and nothing works.

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There is an air lock in the hydraulic line of the machine, thats why it is calling for ventilate, if hot water valve is open and it is still calling for ventilate, then it is possible that the valve is blocked, it might be at top of the wand or at the tap rod assembly.

Posted on Jul 29, 2009

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I had replaced the water/steam valve in my Saeco Incanto DeLuxe a month ago, so I did not believe the valve was the problem. Still, the fact that no water would come out of the steam nozzle was puzzling.

Then I had a EUREKA moment. I removed the silver cover of the steam nozzle and unscrewed the rubber nozzle itself. The screw connection was about the size of a car/bicycle air nozzle.

I went to the garage and brought in my dusty bicycle tire pump. I connected the pump to the protruding plastic screw connection (it fit perfectly), fully opened the steam valve, and proceeded to pump away.

After about a minute, water started leaking from the makeshift connection. I closed the valve, removed the pump, and put the nozzle back together.

I was elated when I opened the valve and a little water came out, followed by nice consistent steam! I let the steam rum for a couple of minutes to clean out the pipes...

And that's it. My Saeco Incanto DeLuxe, with over 8000 coc, is back to normal.


I hope this helps someone else with the "ventilate"/no water coming out problem. Remember to descale your machine every other month.

Posted on Dec 10, 2012

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I got the ventilate signal when I installed a new 'Intenza' water filter and didn't properly prepare the filter by soaking it in water. After soaking the filter and running hot water through the Ventilate light went off.

Posted on Aug 19, 2009

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Ventilate!....shows in window and machine will not ventilate when knob is opened. it has regularly been de-scaled but we do live in a hard-water area.


Generally you can clear the ventilate error by pressing the button for Hot Water and then opening the steam knob. You should hear the pump run and water should start to flow from the steam wand. If it doesn't, try removing the frother nozzle so just the chrome pipe is showing.

To remove the frother nozzle you slide the outer sleeve off, and then grip the nozzle with one hand while twisting the cap to loosen it. Then it should slide off the metal steam pipe. Or you can check that the tip of the nozzle isn't clogged.

If you have the frother removed and the steam pipe is definitely open and not clogged and you still hear the pump running but no water is coming out, the next step is to prime the pump.

If you still have the squeeze bulb pump that came with the machine, you can use that - or if you don't have it, a turkey baster will work. You want to take the water tank off and set it aside, then pump water into the valve in the center where the tank had been sitting. You choose "Hot Water" and open the steam valve so the pump starts and then pump water into that valve with the Turkey Baster. You should hear the pump catch and start to move the water - when this happens immediately close the steam valve so the pump stops - then replace the water tank (filled with water please) and open the steam valve again and let water run out of the steam wand for several seconds.

That should clear the ventilate message.

Oct 21, 2010 | Gaggia Titanium Espresso Machine

3 Answers

Keep getting ventilate message - won't ventilate and cannot operate steam or grinder w/ ventilate message


Try this run the hot water cycle for a few seconds, it that works, try steaming if you get the message again clear it by running the hot water cycle and then go to steaming, this time push in on the knob after you open it, it that works, then the tap rod or the valve assembly needs to be replaced.

May 01, 2010 | Gaggia Titanium Espresso Machine

3 Answers

I have a Saeco Incanto Classic and the ventilate message will not disappear, even after sending 4 full watertanks through the steam nozzle. The solution posted above does not work.



Having read the other reviews here, I was prepared for the cryptic "VENTILATE" message. (The manual refers to this procedure as "Loading the circuit", which doesn't help to clarify things.) Of course this refers to what Americans would call "priming" the machine. As mentioned in another review, there is a plastic hand pump supplied for priming, but that is only needed in the event that the electric pump fails to self-prime. All I had to do (following the quick-start instructions) was to select the Hot Water function; the internal pump quickly primed itself. i hope this helps Lee Davidian

Jan 17, 2010 | Saeco Incanto Classic Espresso Machine

4 Answers

What does ventilate mean on my Saeco coffee machine. It will not work now.


i had this problem too once. its also could be because you have put hot water in the water tank....i had a family member do that and thats what it said....run cold water through wand and see what happens...

Nov 07, 2009 | Saeco 00034 Incanto Sirius Super Automatic...

1 Answer

Ventilate sign is showing and nothing works


Open the steam valve when the hot water words appear above the ventilate

Jul 21, 2009 | Saeco Royal Professional Espresso Machine

1 Answer

New Royal espresso machine


Run hot water cycle to ventilate machine.

Mar 09, 2009 | Saeco Magic Comfort Plus Espresso Machine

3 Answers

My coffee machine says "ventilate"


When it says to ventilate, it is asking you to prime the pump. Put acup under the panarello wand ( the steamer/frother) to catch thedischarged water and press the hot water button (upper left button onmy machine). Wait until air stops coming out with the water, usually3-5 ounces, and then press the hot water button again.

You machine is now ventilated (primed) and should be ready to go.

Jan 05, 2009 | Saeco Royal Digital Plus Coffee...

6 Answers

Keep reading "ventilate" on the screen


Running hot water button a few times worked for us

Dec 18, 2007 | Saeco Royal Professional Espresso Machine

4 Answers

Machine Is Stuck on "VENTILATE" Command


Sounds like you all have the same problem. Your flow meter has been obstructed with a small chip of coffee bean that got into your water tank receptacle when your tank was off. You need to remove the top or back depending on your machine and remove the flow meter. It twist apart. The intake is a small opening and that is creates the jet of water that spins the flow meter. If it gets obstructed the meter doesn't spin and you will get the ventilate message.

Dec 05, 2007 | Saeco Vienna De Luxe Espresso Machine

6 Answers

Stuck on Ventilation


I went through 3 machines (both Gaggia and Saeco--both have the same Rapid Steam system), hours of searching the Internet, and phone conversations with support(?) staff before I came up with what seems to be good options for both fixing the problem and then preventing it from being a problem again.

The Fix. Fixing the problem works better with two people, so I will refer to person 1 (P1) and person 2 (P2). To fix the problem: 1) P1 uses either a turkey baster or the small plastic (and leaky) pump packaged with the machine; 2) while the readout says "ventilate", P2 pushes the hot water button, then turns the machine off and removes the water tank; 3) P1 fills the plastic pump (or baster) with water and inserts it into the water intake valve (as best as you can, it doesn't fit perfectly); 4) P2 then turns the machine on and opens the steam wand while P1 pushes water into the intake using the plastic pump or baster; 5) as soon as P1 is finished, P2 turns off the steam valve. Repeat steps 3) through 5) until the machine has accepted 4-5 good pumps of water. If you get the "fill watertank" message, you must begin the entire process over again (if you get the "fill watertank" message every time, just keep following the process until you get the machine to accept 4-5 good pumps of water); 6) turn the machine off and reseat the water tank. 7) Turn the machine on, press the hot water button, and open the steam valve. It may take a minute, but you should finally get water. Run it until it becomes a steady stream, and then some more...about 8 ounces worth. I have found that this process doesn't always work if the machine is hot. When it's hot, it sometimes won't accept any water into the intake valve.

Prevention. To prevent the problem, I have been successful (so far) by: 1) after steaming milk, I push the hot water button and run hot water through the wand until it is a steady stream, and then about 4 oz more. 2) I always steam the milk first, then run hot water through the wand, and then make the espresso. 2) I always run water through the wand after making coffee.

This seems like a lot of steps, but it really doesn't take that long once it's part of your routine. I've been successful with this process for the last several day and before that, I was getting the ventilate message every time I tried to steam milk. I'm hoping it continues to work! It's really a shame that the technical staff have not come up with a better solution or, at the least, addressed the problems people are currently experiencing. When I called Saeco, they told me they didn't know why it as happening!

Nov 01, 2007 | Saeco Incanto Classic Espresso Machine

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