Question about HP DeskJet 5550 InkJet Printer

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Hp5550 paper jam

I had a paper jam. Removed the paper and torn pieces. Have removed and replaced the back cover piece, the paper, the paper tray and the lights will not stop flashing. Have unplugged and replugged, have cancelled all jobs. Frustrated! Also the ink cartridges will not slide to the middle when I open the top cover.

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Please check to make sure you have followed these instructions to clear the paper jam and check the carriage movement. Also check the mechanical parts described here and here to see that they are correctly positioned and moving freely. For stuck cartridge position, see here.
You may have to reset the printer, as follows:

  1. Turn off the product.
  2. Unplug the power cord and the data cable from the back of the product.
  3. Unplug the power cord from the wall outlet.
  4. Reconnect the power cord to the product and wall outlet, and then turn on the product

Here's a key to the lights blinking errors.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jul 28, 2009

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I have a hpj6480 printer. It says paper jam. I've done everything, turned off removed every piece to clean out, pushed every imaginable button...still paper jam it reads....


Below are the causes of paper jam
  • Paper loaded incorrectly in the paper tray.
  • Damaged or dirty paper rollers.
  • Torn, wrinkled, or damp paper loaded in the paper tray.
  • The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.
  • Paper was added to a stack already in the tray while the HP product was printing.
  • The tray contains more than one type of paper.
  • The paper is jammed inside the HP product where you cannot see it.
  • An obstruction is blocking the paper path.
  • Torn pieces of paper from a previous jam are stuck in the product.
  • The tray is too full.
  • If printing on an envelope, the edges of the envelope are bent.
Try steps provided in below link and check if paper jam is resolved.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01312792

GuruAid.com

Oct 30, 2014 | Office Equipment & Supplies

1 Answer

Paper goes part way in then stops. printer continues to run but paper does not go through


Hello,Follow the steps below:
Step one: Remove any loose paperRemove any loose paper from the input tray.
caution.pngCAUTION:Do not remove jammed paper at this stage.Step two: Clear the jam from the back of the printer
  1. Press the Resume button (c01324470.gif ) on the front panel of the product. If the paper jam does not clear, then follow the remaining instructions.
  2. Press the Power button (c01345237.gif ) to turn off the product.
  3. Unplug the power cord from the back of the product.
  4. Remove the rear access door.Press the handle to the right, and then pull out the door.Figure 1: Remove the rear access doorc01427255.gif
  5. Gently pull the paper out of the rollers.
    caution.pngCAUTION:If the paper tears when removing it from the rollers, then check the rollers and wheels for torn pieces of paper that might remain inside the device. If any torn pieces of paper remain inside the device, then more paper jams are likely to occur.
Step three: Clean the rollersWhile the rear door is removed from the product, clean the paper rollers.
  1. Wipe the paper rollers with a lint-free cloth that is lightly moistened with distilled or bottled water.Rotate the rollers with your fingers to clean all the way around.Figure 2: Cleaning the paper rollersc00246512.jpg
  2. Allow the rollers to dry completely.
  3. Replace the rear door.Gently push the door forward until it snaps into place.Figure 3: Replace the rear access doorc01427257.gif
Step four: Open the top cover and clear the jam
  1. Raise the top cover of the product.Figure 4: Raise the top coverc01423757.gif
  2. Gently pull the paper out of the rollers.
  3. Lower the top cover.Figure 5: Lower the top coverc01423751.gif
  4. Plug the power cord back into the product.
  5. Press the Power button (c01345237.gif ) to turn the product on.
Step five: Reload paper and test the printerAfter removing any jammed paper, make sure the product is functioning correctly by reloading paper and testing the product.
  1. Raise the output tray.Figure 6: Raise the output trayc01423754.gif
  2. Slide the input tray paper-width guide to the left and load a stack of plain white paper in the input tray.Figure 7: Adjust paper guide and load paperc01423755.gif
  3. Slide the paper-width guide to the right until it rests, snugly, against the stack of paper.
  4. Lower the output tray and pull out the tray extension.Figure 8: Pull out the tray extensionc01423756.gif
  5. Print a diagnostic page.
    1. Press and hold the Power button (c01345237.gif ).
    2. While holding the Power button (c01345237.gif ), press and hold the Cancel button (c01235250.gif ), and then release both buttons.
    3. The product prints a diagnostic page.
    • If the page prints successfully, the issue is resolved.
    • If the issue is not resolved and another jam occurs, continue to the next step.
Step six: Service the printerIf you have completed all the preceding steps and are still experiencing a problem, service the product.Thank You.

Dec 26, 2012 | HP Office Equipment & Supplies

2 Answers

Paper is jammed in my HP Photosmart C3180 All-in-One. Can't figure out how to open machine to remove paper.


Follow these steps to clear the jam from the product. Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper c01954290.gif c01961869.gif Step two: Clear the jam from the rear of the All-in-One Follow these steps to clear the paper jam from the rear of the product.
CAUTION: Never pull jammed paper from the front of the product. Pulling paper from inside the front cover can cause mechanical damage to the product. Always access and clear paper jams through the rear access door.
  1. With the product powered on, disconnect the power cord, USB cable, and Ethernet cable from the rear of the product.
  2. Press in the tab on the rear access door to release the door. Pull the door away from the product to remove it. Figure 1: Remove the rear access doorc00703963.gif
  3. To avoid tearing jammed paper, gently grab both edges of the jammed paper, and then pull with even pressure to remove.
  4. Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.
    CAUTION: Make sure to remove any bits of torn paper from the rollers inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 2: Check the product for bits of torn paperc01979299.gif
  5. While you have the rear access door removed, check the rollers with your fingers. Rollers should roll freely and feel springy. If rollers are missing or do not turn freely, buy a replacement rear access door. Click here to order a replacement part from HP .
  6. Reattach the rear access door. Gently push the door toward the product until it snaps into place.
Step three: Clear the jam from the front of the All-in-One
CAUTION: Carefully remove bits of torn or jammed paper from the front of the product. If you pull too hard on jammed paper, you might damage the print mechanism.
  1. Make sure that you disconnect the power cord from the rear of the product.
  2. Open the cartridge access door. Figure 3: Open the cartridge doorc00372271.gif
  3. Gently pull out any jammed bits or torn pieces of paper from the rollers inside the product.
    CAUTION: If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
  4. Close the cartridge access door.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button (c01602202.gif ) to turn on the product.

Mar 13, 2011 | HP Photosmart C5180 All-In-One InkJet...

3 Answers

How to fix paper jam! problem


Clear the paper jam Followthese steps in the order presented to clear the paper jam. Step one: Remove any loose paper: Remove any loose sheets of paper from the input tray and theoutput tray. Take note: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Step two: Clear the jam from therear of the product Take note : Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product. 1. Pressthe Power button ( clip_image001.gif ) to turn off the product. 2. Disconnectthe USB cable from the rear of the product. 3. Disconnectthe power cord from the rear of the product. 4. Pressin the tab on the left side of the rear door to release the door. Remove thedoor by pulling it away from the HP All-in-One. Figure 1: Press the left side tab torelease the rear access door Gently remove any jammed paper orbits of torn paper from the rollers inside the product. Use both hands to pullout any whole sheets of paper to avoid tearing them. Take Note: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure2: Remove scraps of paper Replacethe rear access door. Gently push the door forward until it snaps into place. Step three: Clear the jam from theautomatic document feeder (ADF) 1. Openthe cover of the ADF. Figure 3: Open the cover of the ADF 1. Gentlypull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur. 2. Closethe cover of the ADF. Step four: Clear the jam from thefront of the product 1. Lookinside the product through the paper output tray to check if any loose or tornpaper is stuck in the rollers. 2. Gentlypull the paper out of the rollers. You must Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism. Use a flashlight to make sure that you find all traces of paper. 3. Reconnectthe power cord to the rear of the product. 4. Pressthe Power button (clip_image001.gif ) to turn on the product. Step five: Print a self-test report Printa self-test report. Please inform me if this help you with the paper jamproblem.

Nov 22, 2010 | HP J3680 Officejet All In One Printer

1 Answer

My artisan 700 keeps pilling in multiple sheets and then jams.


hi there, il be glad to assist you.

If multiple pages feed at once, remove the paper from the tray, fan the edges to separate the sheets, then reload it. if Paper Jams Inside the Artisan 700 Series: Open the scanner. Remove the paper as shown, including any torn pieces. Squeeze the hooks and remove the cover inside the Artisan 700 Series. Remove the paper as shown, including any torn pieces Reattach the cover. Close the scanner. if after doing all of these still same issue persists, if the issue persists, call epson to get a replacement printer if the product is still 1 yr. from the date of purchase, if it is more than a year, most probably, thats out of warranty,

Feb 16, 2010 | Epson Artisan 700 InkJet Printer

2 Answers

Hi, how do fix a paper jam? 1st page printed ok, 2nd page jammed. I pulled it out backwards but the centre of the page was torn and a small piece missing. I can't see where I can clear that small piece of...


Unplug the power cord and open the cover and remove the TONER and try to look I inside around the roller and try to manually roll the roller and if you can see the paper try to pull is slowly.

Have a nice day and do not forget to rate please...!

Feb 11, 2010 | Brother HL 1240 Printer

2 Answers

The printer is constantly sending a message- 'paper jam'


HP Officejet 7200, 7300, and 7400 Series - 'Paper Jam: Clear jam, and then press Enter' Message Displays on the Control Panel Display
Issue
During printing, the paper becomes stuck in the all-in-one and the error message 'Paper Jam: Clear jam, and then press Enter' displays on the control panel display.
Solution
Use the following instructions to clear a paper jam from the product:
Step one: Check for and remove any loose paper from the In tray
Do not try to remove jammed paper from the In tray. First remove any loose paper from the In tray to avoid worsening the jam.
CAUTION: Always try to remove jammed paper from the back of the printer first to avoid mechanical damage.
Step two: Clear the jam from the back of the printer
Follow these instructions to clear jammed paper from the back of the product. If the product is equipped with a two-sided printing accessory, skip to that section.
Remove the rear access door to clear the paper jam

1. Remove the rear access door by pressing the buttons on the side of the door and pulling it toward you.
Figure 1: Removing the rear access door
Rear access door
2. Gently pull the jammed paper out of the rollers.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If all the pieces of paper are not removed from the product, more paper jams might occur.
3. Replace the rear access door. Gently push the door into the all-in-one until it snaps firmly into place.

Remove the two-sided printing accessory to clear the paper jam

1. Remove the two-sided printing accessory by pressing in the buttons on the sides and then pulling the accessory toward you.
Figure 2: Removing the two-sided printing accessory
2. Gently remove any jammed paper.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the accessory. If all the pieces of paper are not removed from the accessory, more paper jams might occur.
3. Press the button on top of the two-sided printing accessory to open the door.
Figure 3: Opening the two-sided printing accessory door
4. Gently pull the jammed paper out of the rollers.
5. Close the accessory door.
6. Reinstall the two-sided printing accessory.

Step three: Clear the jam from the automatic document feeder (ADF)

1. Remove the document feeder tray from the product by gently pulling it.
2. Lift the cover of the automatic document feeder by pulling it outward.
Figure 4: Lifting the cover of the automatic document feeder
Automatic document feeder (ADF) door
3. Gently pull the jammed paper out of the rollers.
WARNING: In the rare occurrence of a severe paper jam, you might need to remove the face plate from the front of the automatic document feeder and lift the pick assembly to remove torn pieces of paper from deep inside the automatic document feeder.
4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.

Step four: Verify that the print carriage can move freely
Follow these steps to try to move the print carriage.
CAUTION: Do not force the print carriage to move if it is out of plain view or feels stuck. Forcing it may damage the printer.

1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
6. Press the On button to turn on the product.

Step five: Reload and test the printer
After you have removed the jammed paper, make sure the product is still functioning properly.

1. Reload the product with plain paper.
2. Peform a self-test by pressing and holding the RESUME button on the control panel until the product begins printing. A test page prints.

Step six: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Dec 30, 2009 | HP DeskJet 3745 Printer

1 Answer

HP 4L printer indicates no paper when the tray has


When you removed the paper jam, was the paper torn? If so, did you ensure that you found all the pieces. (Put the piece of paper back together like a puzzle to verify). There could be a piece of paper stuck in the printer that is causing the paper sensor to fail.
The other possibility is that when you removed the paper jam, something became dislodged in the printer. Forcefully removing paper from the printer can cause this.

Jul 16, 2009 | HP LaserJet 4L Printer

1 Answer

Samsung ML-2510 printer paper jam


This happened to me after I had cleared a paper jam. I finally had to take off the back and cover to discover that there was, indeed, a small piece of paper invisible otherwise (torn off of the paper I removed). I removed the piece with tweezers and now it's working fine. Remove all other moveable parts inside. The top front is held on with two plastic posts + screws, the back by four deep-set Phillips screws. Might work best to remove back screws, then front, then top. The top feels fixed, but it snaps out (sounds loud!) with some pressure, and snaps back in on reverse. Harder to replace than take off.. Be sure the light color on the top on either side of the fuser opening slides under the darker color part of the back (about an inch?) before snapping or screwing it all back. Good luck!

Aug 03, 2008 | Samsung ML-2510 Laser Printer

1 Answer

HP 3419A


Hi Mose,

I never faced this problem any time , but could find a solution for you which i think will be helpful.

The paper jam error state occurs if the printer detects a paper at the platen after attempting to eject paper to the out tray. Clear the paper path.
<Power and Resume>
1. Turn the printer OFF and back ON to allow the printer to clear the jam.
(If the paper remains jammed, turn it back OFF and follow the remaining steps.)
2. Open the top cover and remove the OUT tray.
3. Pull the jammed paper out of the printer by grasping the middle section of the paper.
4. Remove all torn pieces from the paper path.
5. Remove any wrinkled or torn paper from the IN tray.
6. Reload the paper stack.
7. Replace the OUT tray and close the top cover.
8. Turn the printer ON.

Hope this answers your problem, Please let me know by providing your valuable feed back

Thanks,
Robosoft.

Dec 24, 2007 | HP Photosmart 375 InkJet Printer

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